Blair McCoy

*** ****** *** ****

Haughton, LA ***37

318-***-****

adkhhd@r.postjobfree.com

Seeking a position in Administrative Support where I can offer an employer my versatile office management skills.

SKILLS

● proficiency in Microsoft Office programs

● problem solver

● readily adapts to change

● works independently and exceeds expectations

● able to juggle multiple priorities

● meet tight deadlines without compromising quality

● very dedicated

● organized & detailed oriented

● quick learner

● a team player

● Strong in planning and preparing

EXPERIENCE

H&W Marine and Powersports, Shreveport, Louisiana

Service Writer

June 2020- Present

•Greets patrons at the dealership or mechanic.

•Inquires as to the reason for customer visit.

•Takes detailed notes with regard to customer’s vehicle issues.

•Asks follow up questions as necessary.

•Enters customer’s personal information in dealership databases.

•Provides forms for customers to sign.

•Draws up work order with specific details.

•Assigns vehicle inspection to a mechanic.

•Acts as liaison between customer and vehicle technician.

•Provides cost estimates.

•Assists service advisors in analyzing the nature of vehicle issues.

•Imparts information to customers regarding the work provided by the mechanic.

•Answers customer questions regarding condition of the vehicle, wait time, and cost.

•Explains terminology and the nature of work completed to the customer.

•Prints out billing statements.

•Explains billing details to customers.

•Processes customer payments.

•Maintains logs of vehicle work completed.

•Answers service area phones and schedules appointments as needed.

•Drives vehicle from garage to customer parking lot when service is completed.

•Refers customer to service advisor as necessary.

References

● Andrea Lawerance

Cell-318-***-****

● Julie McCoy

Cell- 318-***-****

● Suzanne Craig

Cell- 318-***-****

Mid South Fire Solutions, Shreveport, Louisiana— Assistant Office Manager

October 2018- February 2020

● Conduct billing for all department of the company

● Provide customers with proper documents to maintain legal status on their fire prevention systems.

● Input jobs and dispatch work to tech for specific departments

● Prepare and send customer requested quotes

● Plan and conduct company events ( Picnic, Mardi Gras Floats, Fundraiser, ETC)

● Assist department managers.

● Schedule and plan hotel stay for tech projects

● Assist walk in customers.

● Maintain healthy and helpful customer relationships

● Maintain and schedule tech training

● Purchase needed office supplies

● Help in training of new Admin employees

● Prepare inspection department contracts

● Proficiency in systems and software

Manpower, Bossier City, Louisiana — Administrative Assistant June 2018 - October 2018

● Payroll for temporary employees

● Handled insurance, unemployment, child support and bankruptcy paperwork

● Conduct in- house and temporary employee drug screening

● Building strong customer relationships

● Fill orders for temporary employees

● Conduct Sales Calls

● Conduct weekly and monthly reports

● On site coordinate for requested company

● Order office supplies

EDUCATION

Benton High School, Benton, Louisiana —High School Diploma August 2014 - May 2017

Benton High School - Top 25 of class

Bossier Parish Technical School of Learning -

Attended while a high school student - Early Childhood Education

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