Manager Social Media

Karen Oliva

Phone 703-***-**** E-mail adkhge@r.postjobfree.com

Professional Summary

Seasoned, versatile manager focused on team building, talent development, and maximizing top line sales. Dedicated to continuous process improvement in the rapidly evolving and changing market and creating a story and experience through visual and marketing strategies.

Work History

General Manager 2/2016-Present TMX Finance-TitleMax – Manassas, VA

• The Face of the Office by greeting and building relationships with our customers. Discovering their needs and maximizing opportunities to increase store profitability by 108% in 4 years and further brand loyalty and recognition.

• Coach and develop staff through training and employee management by setting an example in order to maximize potential of each team member and get them to next. Promoted 4 assistants to role of General Manager.

• Encourage store growth by appraising vehicles, selling loan products to customers, obtaining referrals, participating in community events and implementing continuous marketing efforts.

• Manage performance standards and expectations while also holding team accountable for upholding compliance with company policies and procedures, as well as local, state, and federal laws and regulations. Merchandise Product/Store Manager 04/2014 to 01/2016 Banana Republic- Tyson’s Corner, VA

• Executed visual merchandising presentation strategy, achieving key business goals, and creating compelling customer experience.

• Drove business results and brand loyalty by setting sales goals and effective product and marketing placement.

• Responsible for Ship from Store and Reserve in store programs to drive store results.

• Provided high quality store experience for the external and internal customer

• Accountable for team performance through consistent coaching and feedback.

• Helped in assessing potential talent, interviewed, hired and created development plans to support performance needs and career growth for self and team.

• Communicated and provide clarity to the team about the brand vision and day to day tasks. District Manager 10/2011 to 04/2014 Charlotte Russe – Northern/Central VA

• Hired and placed top quality managers to exercise independent judgement and discretion in developing and communicating strategies to ensure a work experience as positive as the customer experience in order to drive profitable top line growth in a fast-paced environment.

• Informed Regional Manager of sales goals and payroll goals, overall performance of sales and operations across the district, that were established along with loss prevention awareness and action plans created to minimize loss.

• Managed and communicated all company policies to ensure compliance including, but not limited to, scheduling, meals, overtime, dress code, profit and losses.

• Partnered with general managers to implement visual displays, promotions, and merchandising moves across all stores to captivate and ensure a consistent fun and meaningful customer experience. General Manager/ District Manager Training 08/2002 to 04/2011 Victoria’s Secret – Several NOVA locations

• Built talent by recruiting, hiring, and developing an inclusive group of people that will work together based on the need of the business.

• Built capability by analyzing business results and establishing action plans to be communicated to the team to ensure profitable sales and execution of all operational behaviors including back of house.

• Built the brand by ensuring visual standards were met and selling behaviors were performed to deliver an excellent customer experience that will earn loyalty to the store and by creating a culture of honesty to aid in the reduction of loss.

• Partnered with tenured District manager and helped district with operational fundamentals including, workforce management, merchandise flow and effective replenishment, loss prevention, audits, payroll control, and district trainer for visuals and marketing.

General Manager 02/1998 to 06/2002 Bath & Body Works-Several NOVA locations

• Responsible for maintaining store visual standards.

• Recruit, hire, and develop new team members

• Ensure a high energy, well presented store environment to enhance the client experience

• Execute efficient and proper inventories.

Skills

• Bilingual English/Spanish

• Driven, energetic, multitask individual

• MS word, outlook, PowerPoint

• Social media savvy

Education

Radford University – Radford, VA 1997 Bachelors of Arts – Fashion Merchandising/Marketing and Business

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