Manager Service

Curriculum Vitae

MAHESHKUMAR KG PILLAI

***************@*****.***

Mob Ind. 0091 954*-******, 009*-***-*** 1380

Mob. UAE 009**-**-******* (WhatsApp only)

Personal Data

DOB 15.05.1973

Sex MALE

Nationality INDIAN

Marital Stat. Married

Passport No U 6865664 (valid till 08.10.2030)

Driving Lic. Indian LV Driving License

(valid till 06.01.2023)

UAE LV Driving License

(valid till 19.10.2025)

Computer Proficiency:

Microsoft Windows 95/98/2000/2003,

Windows XP& VISTA.

Microsoft Office (MS Word /MS Excel / MS

Outlook).

Internet, well versed in Email correspondence

in Microsoft Outlook.

Familiar with Peachtree Accounting program.

Well versed in operating with CRM Customer

_CAREER OBJECTIVE

To make the best use of my skills, academics and

work experience towards fulfilling organizational

goals and objectives, and bringing them into

fruition.

_CORE PROFESSIONAL STRENGTHS__

Spareparts Management, Operation Management,

Service Administration, Inventory Controlling,

Accounts & Admin. Support, Customer Service,

Local & International Procurement, Logistics

Handling, Sales Coordination etc.

_KEY SKILLS

Excellent oral and written communication skills.

Strong interpersonal and customer service skills

Strong leadership and organizational skills.

Strong work ethics.

Excellent selling skills.

PROFESSIONAL EXPERIENCE

HOMAG Equipment Machinery Trading LLC – Dubai – 01-Dec.-2014 till 15.01.2020 Spareparts Manager, Service Administrator & Inventory Controller Job Profile:

As Service Administrator, Liaising between Clients and Service Team. Service Requests from the clients assigns to the service team with the approval of Service Manager.

As Spareparts Manager complete management of Spareparts operations (incl. enquiry to plant / quotation to customer / procurement from plant / invoicing to customer / follow payments…etc.), until the Spareparts installation done for the concerned machine/customer, with the Service Team.

Controlling the Spareparts Management with the help of CRM – Customer Relationship Management, through which the enquiries are forwarded to the concerned production plants, and to find the status of every enquiry / purchase order with the delivery leads.

Preparing the Invoice for the Service Job done & the spareparts supplied to the customer with the confirmation of the Service Manager, and follow the payment for the same.

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Complete management of the STORES – handling the stock of the spareparts & preparing the monthly Inventory Report of the spareparts and submit it to German head-office.

Coordinating Spareparts Shipments with the assigned forwarders.

Payment follow-up for the Service & Spareparts Invoices & handling Credit Controlling between the Customers & German Finance house.

Supporting Administration, Sales & Logistics Departments..

Handling Service Desk in the absence of the Service Manager.

Reporting to Service Manager & Managing Director.

HOMAG Middle East LLC. / Arab Technical Equipment LLC., Dubai – Service Coordinator & Spareparts Supervisor – Sept. 2008 till Sept. 2014 (6Years) & Spareparts Supervisor & Sales Coordinator – Feb. 2003 till Sept. 2008 (5 Years) Job Profile:

Registering the Service Requests from the Clients by online Job opening and assigns it to the Service Technicians.

Follow up of the assigned job with the Technicians, by receiving a Service Report.

Follow up of Service Reports, by offering the necessary spareparts to the clients.

Forwarding the Service Report to the Accounts Dept. for the invoicing the labour charges, and job closing online with the confirmation from the Service Manager.

Offering the spareparts to the clients locally and internationally, get a confirmation including the payments, make a proper delivery of the spareparts and fixing the same.

Spareparts Order handling with the suppliers from Germany/Italy/Spain, handling delivery to the customers locally and internationally, and arranging the installation of the same as agreed.

Making Custom Export documents for the Spareparts order of international customers.

Checking job profitability, and to make over the changes accordingly.

Complete management of the STORES with the incoming Spareparts, Tools & Material.

Follow up with forwarding agents on the status of shipments, rates, invoices etc.

Follow up the supplier payments with accounts dept.

Follow up with clients for outstanding payments, with an exceptional support to accounts dept. to clear out the long overdue payments from the customers.

Having good contacts with different forwarding agents, thereby acquiring competitive rates for the door-to-door service as well as the Airfreight consignments (as Ex-works or, FOB or C&F).

Correspondence with the overseas suppliers and customers, on behalf of the Managing Director of the company, and proper follow-up of the subject described on due periods.

Reporting to the Service Manager & to the Managing Director.

Zosel Export Ltd. Sharjah – Executive Secretary & Workshop Supervisor [Apr. 1997-Aug. 2002] Job Profile:

In-charge of IMS (Industrial Maintenance Service), the Workshop for the woodworking tools and hand machine accessories.

Proper documentation of the Tools and hand machines receiving from the sales team.

Supervision on the tools re-grinding service and the repairing service of the hand machines received from customers, and arranging spareparts required for the same. Making the invoicing of these services and arranging proper delivery of the items.

Offering the tools to the clients locally and internationally, get a confirmation including the payments, make a proper delivery of the spareparts and fixing the same.

Arranging Export Shipments to Sri Lanka and Gulf Region – preparing Export documents with the Forwarding agents.

-3/3-

Receiving Sales Visit Reports from the Sales Executives. Proper recording of the Sales payments receiving from the Sales Executives.

Arranging the deposit of Sales payments received - to the company bank account, proper update of the same on the Sales Ledger, and getting it approved by the Accounts Department.

Correspondence with the overseas suppliers and customers, on behalf of the Managing Director, and proper follow-up of the subject described on due periods.

Handling customer service desk in their absence. Summary of Qualifications:

Accademical

Bachelor of Science (Mathematics)

Passed with First Class (63%) on May 1993

(Mahatma Gandhi University, Kottayam, Kerala, India)

Pre-Degree (+2) (Group 1 Science)

Passed with Second Class (53%) on May 1990

(Mahatma Gandhi University, Kottayam, Kerala, India)

Matriculation – 10th Class

Passed with First Class (64%) on April 1988

(Secondary School Leaving Certificate, Kerala, India) Technical

PGDCA – Post Graduate Diploma in Computer Application Passed with First Class on May 1995

(Institute of Human Resource Development for Electronics, Kottayam, Kerala, India)

Type-writing (English) Lower

Passed with Second Class on February 1990

(Institute of Technical Education, entitled by Government of Kerala, India) Certification: HOMAG Compliance Basics, Data Privacy & Information Security, Safety at Workplace. Certificate copies shall be produced upon request.. Linguistic Proficiency: English, Hindi, Malayalam

Declaration:

The above-mentioned information is true to the best of my knowledge and belief. K.G. MAHESHKUMAR

0091 954*-******

009*-***-*** 1380

009**-**-******* (whatsapp only)

***************@*****.***

References shall be furnished upon request.

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