Venu Chand

adkhfc@r.postjobfree.com *** – ***- **** Vancouver, BC

PROFESSIONAL SUMMARY:

Around 5 years of experience in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Implementation, Development and Support experience.

Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.

Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.

Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.

Extensively worked in integration using Cast Iron Tool.

Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.

Proficient in Case Management using assignment, escalation, workflow rules and actions.

Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.

Worked on Stanadard B2B and B2C applications.

Implemented and Integrated services for complete CPQ software.

Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.

Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.

Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.

Experience building new apps with the Lightning App Builder and Lightning Components.

Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.

Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs .

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.

Knowledge in developing web-based applications using Java, PHP, XML, CSS, HTML, DHTML, XHTML, JavaScript and AJAX Technology.

Proficient in developing and implementing Web service integration.

Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.

Experience in designing, developing and deploying J2EE applications on Apache Tomcat, JBossetc.

Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.

Expert in tasks such as data extraction, transforming and loading using SQL* Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.

Experience of working with diverse database platforms including Oracle, SQL server, MS Access.

Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.

EDUCATION/CERTIFICATIONS:

Bachlors in Computer Science - OU

CERTIFICATION- Sales force Certified Administrator

CERTIFICATION -Sales force Certified Platform Developer 1

TECHNICAL SKILLS:

Operating Systems

Windows( 7, XP, 2000), Linux

Methodologies

MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD

Languages

C, C++, Java, XML, HTML, JavaScript, Jquery

Tools

MS Server 2000/2005,2008 R2, MS Office 2010, Eclipse 3.0, Netbeans, Win SCP, WinCVS, Bugzilla, Salesforce, Netsuite

SalesForce Technologies

SFDC Certified Force.com Developer,Salesforce CRM, Salesforce SFA, Apex Language, Apex classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

SalesForce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Platform (Sandbox and Production), Apttus CPQ.

PROFESSIONAL EXPERIENCE:

AbeBooks, Vancouver, BC April 2020 to Till Date

Role: Salesforce Consultant (Admin/Developer)

Roles and Responsibilities:

Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce.com Design and Implementation Project.

Salesforce Service Implementationproviding Technical & Functional direction for the development of the Sales & Service Cloud Application on Lighting Experience.

Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.

Developed Lighting Pages with standard and custom lighting components and customized all other

application business object settings.

Created and developed actionable technical deliverables based on Business Case, Value Proposition, Current and Desired state, High level business requirements, cost estimate, cash flow analysis and scope deliverables with the Risk analysis.

Designed and developed schema for new Salesforce Org by creating new objects, fields and relationships. Understanding business requirements and translating these into technical solutions based on the chosen platform.

Providing appropriate development specifications and supporting our Technical Consultants and fellow Architects in delivering solutions as well as supporting the Chief Architect.

Attending all project grooming meetings for requirement gathering and explain to developers on salesforce.com.

Created UML diagrams such as Business Flow Diagrams and Activity Flow for better understanding using MS-Visio.

Worked on Business to Business (B2B Cloud Craze) & Business to Customers (B2C) SFDC patterns involved interaction with all the various parties are involved.

Worked on Canvas App to integrate third party applications in salesforce.

Proficient in building Lightning components using Controllers, Handlers.

Thorough understanding of Workflows, Validations, Formulas and Approval Processes.

Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions and Extensivelyworked with Batch Jobs, Apex Test classes and VF pages.

Deployed changes from Sandbox to Production org using Change Sets.

Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.

Developed UI using aura bundles.

Implemented custom look functionality.

Overridden standard button functionality using lightning components.

Worked on events in lightning for child to parent communication.

Developed Web services for creating leads in external system and get the response displayed in Visual force page.

Environment: Salesforce.com Platform, Canvas App, Heroku, B2B(Cloud Craze), B2C, APEX, Visualforce, Force.com, SOAP, REST Webservices, SOQL, SOSL, JavaScript, Anugular JS, JQuery, HTML, MS Project, Excel, Agile Tools, SOAP API and REST API, Eclipse, Sales &Service cloud.

Affinity Credit Union, Saskatoon, Saskatchewan Jan 2019 to Mar 2020

Role: Sr. Salesforce Developer / Administrator

Roles and Responsibilities:

Incharge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.

Involve in developing visualforce pages, triggers and apex classes based on the requirements.

Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.

Worked on various scenarios of Salesforce.comAPIs like SOAP, REST.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.

Adhered to the Best Practices by avoiding Governor Limitsin SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.

Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.

Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.

Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application.

Experience with the integrating SFDC and AppExchange partners such as CPQ/Apttus.

Adhering to the best Practices while creating Triggers.

Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.

Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.

Worked on Salesforce Lightning( Lightning Design Systems, App Design and Lightning Components).

Created and modified templates using Apptus CPQ & Author CLM. Modified profiles and permission set access as per requirement.

Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).

Worked on designing and developing Lightning Community Builder and developed Lightning Components.

Refactoring of code to fix the existing issues in the sequence of operations on real-time.

Worked closely with users to understand the issues and fix them.

Develop test classes and maintain sufficient organizational code coverage.

Worked closely with informatica and other middleware teams for fixing issues.

Monitoring of informatica jobs to ensure smooth and error-free operations.

Incharge for fixing deployment issues and ensure successful deployment through changesets and Force.com IDE.

Environment: Saleforce.com platform, Informatica Cloud, Agile–TFS,Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Apttus CPQ,Security Controls, HTML, Java Script, Sandbox, Change Sets, Eclipse IDE Plug-in.

IBM( Client: Astellas Pharma), India Jan 2016 to Dec 2018

Role: Salesforce Developer /Admin

Roles and Responsibilities:

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.

Designed various Webpages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.

Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Implemented Case Management Automation to track and solve Customer's Issues.

Worked on Service Cloud communities for sharing business process.

Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Written SOQL queries against force.com API.

Used AJAX to get the data from the server asynchronously by using JSON objects.

Implemented CPQ System to improve user experience in the Quoting process using Salesforce.

Customize Salesforce, Page layouts, Custom objects, and Lightning components.

Worked with the Salesforce Lightning using lightning pages.

Customizations of Reports, Dashboards, Workflows, Approval Process.

Worked on multiple Test class components to fulfill the code coverage. Extensively worked on apex data loader.

Migrated data from MS Excel / CSV files to SFDC using Data Loader.

Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Developed Apex Classes and ApexTriggers for various functional needs in the application.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader,Heroku, S-Controls, HTML, Java Script, Apex Triggers, Apttus CPQ, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

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