Manager Food Safety

Skilled Support Services Executive, including Food and Nutrition Services, Environmental Services, Transport, Call Center/Dispatch Services with vast experience and effective organizational, communication, and interpersonal skills. Possesses the ability to plan, implement, and evaluate multiple strategic scenarios simultaneously. Adept at working with an array of cross functional staff and creating rapport required to build trust and confidence. Effective at identifying and leading multiple resources required to achieve planned objectives. Commitment to excellence that exceeds goals and expectation.

Support Services Leadership • Budget Preparation • Analysis & Financial Reporting

Systems Deployment • Leadership/Mentorship • Onboarding, Training & Development

Organization • Customer Service

WORK HISTORY

Aramark Corporation – Boston, MA January 2017 – March 2020

General Manager, Tufts Medical Center/Floating Hospital for Children

Recruited to Direct all activities of a 415 licensed bed hospital for Food and Nutrition, Retail, Catering, Transport Services and Call Center/Dispatch. $14M in managed volume

Drove Press Ganey Patient Satisfaction scores to an all-time high CY2018, improving Overall Satisfaction by 7% (Discharge date, Council of Teaching Hospital DB).

Successfully integrated and centralized Call Center/Dispatch for Melrose Wakefield and Lawrence Memorial Hospitals; Inpatient feeding, Transport, Environmental Services and Facilities

Coached and Developed team, including Operations Manager to Food Service Director, Supervisor to Chef, and hourly associate to Supervisor.

Compass Group d/b/a Morrison Management Specialists January 2008 - January 2017

Project Manager, Northeast Region April 2013 – January 2017

Opened accounts across the United States.

eFinance Champion for Northeast Region. Responsible for supporting accounts as well as conducting SOX audits, Food Safety and Sanitation Audits, ‘Patients First’ Operations Review, Joint Commission Readiness Audits to assigned hospitals.

Transition Manager for new account openings of 5 hospitals throughout the US, implementing start-up protocol for Patient Services, Retail operations, acclimating hospital team to their new management team(s).

Created new branded Concept (Great Living Café) for Retail operations enabling hospitals to move away from a franchise commitment and savings of $54,000 annually.

Senior Director, Boston Medical Center, Boston, MA December2011 – April 2013

Promoted to Direct Food and Nutrition Services for an 11.5M, 350 healthcare facility with six retail outlets, 90 FTE’s and a management team of 14 including Clinical Nutrition Manager

Facilitator of $375K Retail Refresh resulting in annual sales going from $1.9m to 2.2 in FY12

Sent in to convert troubled P&L account to a Fee based program and mentor Assistant Director to Director of Patient Services

Achieved 10 -year high for Press Ganey Patient Satisfaction (increase of 7% Overall Patient Satisfaction)

Incident-free Joint Commission Survey.

Systems Director, Metrowest Medical Center, Framingham Union Hospital, Leonard Morse Hospital and MWMC Wellness Center January 2008 – December 2011

Recruited by Regional Director of Operations to oversee 3 facilities (2 acute care, 1 ambulatory care clinic); directing activities for Food and Nutrition, Retail and Catering for the 260-bed hospital system with $5.5M in managed volume.

Developed and mentored management team to increased levels of responsibility including promoting successor from Operations Manager to Systems Director.

Served as a member of the LEAN Six Sigma team used throughout the Health Care System.

Co-chair of Celiac Support Group

Account of the Year FY2011

Sodexo Management Services January 1995 to March 2005

General Manager, Whidden Memorial Hospital, Everett, MA March 2005 – January 2008

Managed all aspects of Food and Nutrition Services for a 140-bed acute care hospital. Passed JCAHO inspection and drove patient satisfaction by ensuring the accounts adherence and compliance to Sodexo’s programs and standards.

Voted Team of the Year for Patient Resident Experience, 2007

Systems Director, Support Services, Waltham Hospital, Waltham, MA (1995 – 2005)

Directed all activities for the Food and Nutrition Services, Environmental Services and Transport Services.

Reduced departments FTE’s by 7.4 by creating Multi-Service Associate positions.

HIPAA Trainer and HAZMAT Officer for the facility.

Received SVP Special Recognition Award for Exemplary Management Achievement, 2003

EDUCATION/TRAINING

BS, Hotel, Restaurant, and Travel Administration, University of Massachusetts Amherst

Certified Dietary Manager/Management Development Program, Compass Group eFinance Champion/Trainer, Northeast Healthcare Region

Morrison OZ Principles of Accountability Trainer Northeast Region

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