Manager Employee Relations
Resume:
PROFESSIONAL SUMMARY Kurshid Alam
adkhcz@r.postjobfree.com
SUMMARY
Enthusiastic and hardworking restaurant in charge with a winning attitude and desire an exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with a track record improving revenue, reducing turnover, and increasing customer satisfaction. CAREER OBJECTIVE
To work with an organization with the responsibility and dedication to the job and skilled in team building, supervision and training and putting more effort to achieve the vision and mission of the company. SKILLS
RELEVANT SKILLS • Revenue generation
• The ability to work within a high-pressure environment.
• A team player.
• Excellent communicative skills.
• Inventory control
• Motivational leader
• Customer service
• Resourceful problem solver
• Employee relations
• Training
EXPERIENCE
Dec-2014 - Apr-2015 Taj Hotel and resort
Industrial Explore Training F&B production, F&B service. Jun-2016 - Jul-2017 JUBILANT FOOD WORK DOMINOS PIZZAS Associate guest delight
manager
The preparation of foods within regulatory guidelines. Responsible for rotating produce and perishables.
Creating and sending orders to food distributors.
Giving Training for all new employees
Aug-2017 - Sep-2018 JUBILANT FOODWORKS (DOMINO'S PIZZA) Assistant Guest Delight
Manager
• coordinate daily front of the house and back of Resturant.
• Deliver superior service and maximize customer satisfaction..
• Responds efficiently accurately to customer complaints
• Organize the supervise shifts
• Appraise staff performance and provide the feedback and improve the staff quality
• Manage the Resturants good images and suggest way to improve
• Sanitation and safety regulation.
• Control operational cost and and wastages.
• Created reports weekly base monthly basic
• Train new and current employees teach to how to serving the order and places orders..
• Teach to new employee how to take the orders and repates the order.. serving the orders.
• Book work in check format before start the operation
• Teach to how to using in product and shelf life.. ex. grams
• Control of wastage..
• Checkout format..
• Inventory management
• Monthly one time we are ready face audit report
• Sales and operation..
• P and L control based on Resturant sales
• Daily sending sales report
• eod procedure
• Checked for product from before eod
• Call back to customer service
• Brief the teams
• Control of guest concern
• Following daily reports
• Checking the vehicles and.
• Notes the km daily basis
• Hiring teams
•Achive the store targets
•Improve the sales and always care of customer
•ensure food quality 100%
• control day by day operation
Nov-2018 - Jan-2021 ITTEHAD GROUP(SAUDI ARABIA) KSA Restaurant Manager • Oversee employee work in front and back house to ensure compliance with company policies, regulations and food safety guidelines.
• Daily quality control checks.
• Inventory monitoring and placing orders.
• End-of-day closing operations.
• Perform facility walk-thoughts to assess cleanliness and preparedness at beginning and end of the shifts.
• Overseeing day and night shift teams.
• Produce monthly and weekly reports detailing trends and forecasts.
• Customer care and engagement.
• Complete restaurant opening and closing procedures and manage deposits.
• Met or exceeded sales goals for every month
Continually monitored restaurant for service food and cleanliness issues.
• Rewarded for reached “Golden Sale target” achievement
• Optimized profits with proactive control of employee workloads,vendor costs and food waste.
• Control of guest concern
• Following daily reports
• Achive the store targets
• Checked all the credit bills and submitted to Aramco before month end
• Checked all bills and Late bills.. example cancel orders and late orders again one more time call to customer and reconfirm it..
• Six months once take appraisal for all the staff.. EDUCATION
Degree/Course Institute/College Percentage/CGPA Year of Passing B. Sc HOTEL
AND CATERING
MANAGEMENT
Vels University 71% % 2016
ACHIEVEMENTS
Taj Hotels Resorts and
Palaces
• In recognition of successfully completing Industrial Exposure Training. CERTIFICATE OF
ACHIEVEMENT
GOLDEN SALE TARGET IN ITTEHAD GROUP
APPRECIATION LETTER • OUTSTANDING PERFORMANCE AND DEDICATED SERVICE. CERTIFICATE OF
ACHIEVEMENT
MANAGER OF THE YEAR 2020 IN ITTEHAD GROUP
PERSONAL DETAILS
Address 30/16, Nagutha maricar street, parangipettai Cuddalore, Tamil Nadu, 608502
Passport detail PASSPORT NO: P0880967
Date of Birth 14/04/1994
Gender Male
Nationality Indian
Marital Status Single
Languages Known • TAMIL
• ENGLISH
• KANADA
• HINDI
• MALAYALAM
DECLARATION
I hereby declare that all the details furnished here are true to the best of my knowledge and belief. Kurshid Alam
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