Jessica L. Willman Information Technology Professional

409-***-****

adkhax@r.postjobfree.com

Professional Summary

Information Technology Administrator with 10+ years of experience and expertise in designing, implementing, and troubleshooting network infrastructure and security while aligning business processes. An IT Professional with a high capacity to solve complex problems involving a wide variety of information systems, works independently on large-scale projects, and thrives under pressure in fast-paced environments. Core Qualifications

System Administration

Network Administration

Helpdesk front end and back end support

Customer Service

Information Security best practices - HIPPA, PCI, SOX, OWAP, NIST Clearance(s)

TS/SCI eligible 2012 12 13

Public Trust Background Investigation (Veterans Affairs) 2013 12 01 Experience

Position: IT Administrator, Harbor Healthcare Systems– Beaumont, TX

*current position*

Sole Network & Systems Administrator for 30+ healthcare facilities nationwide—over 2000 employees. Main duties include; router/switching/server maintenance as well as Cisco & Fortinet phones systems and managing virtual environment within VMware. Responsible for IT Security availability and controls incorporated on the many systems to include Cisco Meraki, Webroot, and Nessus scans. Also provides oversight of helpdesk technicians and reporting directly to CIO.

Position: USAF Reservist-Information Security Manager, 433rd Air Wing/Lackland AFB– San Antonio, TX Dates: December 2013 to December 2017

Specialized in network and desktop administration; firewalls and routers, network design, implementation, and connectivity to servers. Responsible for keeping the network functioning at optimal levels; other duties include server maintenance and backup, exchange administration, assigning and maintaining user logon and access privileges using Active Directory for both unclassified and secured networks. User and PC compliance and Client systems lead for managing unit ticketing system using ITSM Remedy and maintaining office productions at highest quality for customers as efficiency.

Position: Information Security Manager, EZCorp – Austin, TX Dates: May 2014 to Feb 2015

Manager and business liaison for web application security. Ensuring applications and databases are compliant within PCI, SOX, and OWASP guidance(s). Oversight and review for all change management to applications and their entirety. Active hand in formulating IT security policies and documentation. Implemented and managed Windows upgrades and configuring group policies utilizing SCAP and CIST base guidelines. Headed both internal and external audits and remediated findings and deficiencies. Position: (contractor) Cyber Security Analyst, Department of Veterans Affairs– Austin, TX Dates: December 2013 to November 2015

Government sub-contractor. Cyber Security Architect. Analyze & report vulnerabilities to CIO & Financial Service Management Information Security Officers (ISOS). Designed and implemented vulnerability Nessus scans and monitored networks using Security Center and Vulnerability Management Database (VMDB). Oversaw Risk Management and denial/approval of risk acceptance decisions and/or plans of remediation. Cyber Security liaison for both Financial Services Inspector General audits and Continuous Readiness in Information Security Program

(CRISP) and enforced increased improvements and assessment initiatives. Worked compliant directives and tools including but not limited to: NIST 800-53, Department of Veterans Affairs Handbook 6500, NIST security controls. Activity Security Manager, BlueForce LLC /509 Operations Support Squadron – Whiteman AFB, MO

Dates: May 2013 to December 2013

Oversaw Top Secret intrusion detection systems and 509 Operations Group security program. Manage network security for 4500+ users at wing level for all NIPR/SIPR/JWICS systems. Maintained and implemented quality assurance and mitigated threats to the wing network infrastructure using SQL administration tools. Responsible for group and squadron network policies enforced by DOD and MAJCOM. Advise squadron commander on all computer security issues that impact overall unit cyber operations dealing with classified information and strictly adhering to all DOD and Air Force guidance. Performed updates and reports completed using SQL administration, Oracle, exchange, and SCCM. Trained in JAFAN 6/0 special access programs inspection checklist and manage special access programs infrastructure.

Position: Computer Support Technician, 509 Operations Support Squadron - Whiteman AFB, MO Dates: May 2009 to May 2013

Computer and network support for base Communications Squadron. Troubleshoot basic and extensive hardware and software incidents while documenting and tracking problems using the Remedy ticket system.Managed service and user accounts. Handled and coded network security shared permissions and group policies. Initiated quarterly scans to maintain and improve global cyber security for both unclassified and secured networks. Assessed risk factors and advised on vulnerability attacks from a variety of sources such as SQL server, Oracle, Symantec, and SCCM. Supported Time Compliance Network Order (TCNOs) for Whiteman AFB and Air Force Global Strike (AFSGC) MAJCOM. Proficient and familiar with vast array of technologies to include, but not limited to, MS-DOS, Java, JavaScript, Norton Symantec, McAfee, SQL, i80x86 and 65x02 assembly, device drivers, database, client/server, debugging, reporting, and optimization.

- December 2010 to January 2012

Handpicked by Inspector General Team and 509 BW General for specialized primary duties including; maintaining the integrity and security of network and the systems connected to it. Documenting and tracking problems using the Remedy problem tracking software and all security update executions performed with SQL server and SCCM. Monitored and supported network activity (Lan/Wan), VPN, RAS, Web, and intrusion detection which also included Position: IT Management/Legal Administration Specialist, Brumbaugh and Quandahl- Omaha, NE Dates: November 2008 to April 2009

Provided helpdesk support for the firm. Organized and maintained litigation accounts into a collections database for 2000+ clients. Supported information processing and evaluated changes or additions to computer systems. Created Change Management as well as overall Information Security processes to enforce SOX legal compliance. Education

AAS-Community College of Air Force (CCAF) - December 2013 Information Systems Training/ Certification

CompTIA Security +

Microsoft Green Belt Lean Sigma 6

Continuing Education

CISSP (ISC2) certification- Syracuse University

Professional Memberships

Information Systems Security Association- ISSA (Austin, TX Chapter) Open Web Application Security Project- OWASP (Austin, TX Chapter) Achievements

- Communications Squadron Professionalism Award; March 2010 and January 2011

- 509 Bomb Wing and Inspector General (IG) Team Letter of Appreciation; December 2010, June/July2011, November 2011, January 2012

- Airman of the quarter; December 2014

References gladly provided upon request

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