Customer Service Health

SUMMARY

SKILLS

EXPERIENCE

Jesedel Cruz Tyson

(C) 678-***-**** adkh84@r.postjobfree.com Bloomingdale, GA 31302 CPR certification

Flexible and adaptive

Mother of 2 children

Payment processing

Cash drawer balancing

Credit and cash transactions

Customer assistance

Skilled multi-tasker

Customer service skills

MS Office proficient

Time management

Self-directed

Resourceful

Self-starter

Strong problem solver

Customer service advocate, Hargray Communication. November 30th 2020 to present. Remote.

Responsible for providing excellent customer service to our customers. Ensuring best pricing, assisting with payments, new plans, promotions, bill break downs.

Teacher, Kidz Academy, May 2018-February 2020

Winder, GA

Responsible for the care, safety and supervision of children spanning 6 weeks to 12 years of age. Maintained hygiene and food standards to include the changing and/or disposal of soiled diapers and clothing, as well as monitoring the cleanliness of feeding utensils, bottles and classrooms/bathrooms. Provided proper care and attention to children in regard to general health, behavior and hygiene and notified parent/guardians of pertinent information regarding their child. Responsible for recognizing potential health and safety hazards, with attention to the child's feeding habits and interaction with other children, with the ability to assess general health. Trained to take appropriate action in the event of urgency or emergency by notification of the parent/guardian, contacting medical assistance or providing first aid as necessary. High standards of organization and time-management with the capacity to the maintain composure and critical thinking in urgent or emergency situations. Proper etiquette in communication involving pertinent information with confidence and assurance. Sales Associate, Rue21, September 2015-April 2017

Winder, GA

Responsible for providing satisfactory customer service both in-person and on-telephone. Handled transactions and returns of items while organizing and arranging product during business hours, and took inventory of product as necessary.

Successfully assisted in the opening of multiple store locations as well as provide exemplary customer service during the periods of increased workload. Volunteered to cover multiple shift EDUCATION AND TRAINING

duties on short notice during periods of under-staffing. Successfully deescalated situations involving irate customers while tactfully assessing and problem-solving the issue at hand. Organized planner with experience in multitasking effectively and efficiently. Able to prioritize tasks and adapt to unforeseen circumstances, and can critically analyze an issue while also factoring in potential setbacks. Always seeking to improve overall workflow and efficiency. High School Diploma

Interlachen High School, Interlachen FL June 2011

Some College (No Degree)

University of Phoenix, Tempe

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