CURRICULUM VITAE

Mrs MarlizaPalmer

* ************

Stilbaai

6674

e-mail : adkgzs@r.postjobfree.com

Cell: 079*******

ID: 820**********

Personal Profile

I am a hard working person with a flexible approach to work and a good team player that can help motivate other members of staff but also do not mind working by myself. I am a friendly, outgoing person who likes to meet new people and deliver good customer service to clients and guests. I work very well under pressure.

Employment History:

March 2018 – Current

Grace Groomers – Owner

-Client bookings

-Invoices

-Grooming of dogs

West Coast Dental Care – Practice Manager

January 2017 – March 2018

West Coast Dental Care is a private dental practices situated in West Beach area. The practice offers a range of dental treatment both private and some medical aid submissions are also done. The practice consists of 3 dentist plus an oral hygienist.

My duties included but was not limited to the following:

-All administration duties

-Debt Reconciliation

-Appointment Bookings

-Theatre Bookings

-Patient Communications

-Medical Aid reconciliations and submissions

-Supply Orders

-Specialist Bookings

-Staff Contracts, Leave etc

April 2016 – Januarie 2017 ITeeth Dental

Iteeth Dental Admin/ Reception

ITeeth Dental is a private dental practice situated by the Milnerton Mediclinic. The practice offers a wide range of dental treatment, and consists of two dentist plus a oral hygienist.

My duties includes the following:

-All administration duties

-Accounts

-Ordering of supplies

-Theatre bookings

-Patient communication

-Managing of the diaries

April 2013 - April 2016 Self Employed

Tyger Tavern - Owner/Manager

Tyger Tavern is a small Tavern style restaurant situated inside the Harley Davidson Dealership Tygervalley.

My responsibilities included the management of the restaurant, preparation of all food, set up of the menu, all admin and bookkeeping.

January 2013 - April 2013 Bradstowe Dental Practice

Bradstowe Dental Practice -Practice Manager/ Secretary

Bradstowe Dental is a private dental practice with a child only NHS contract, offering a wide range of dental treatment including implants and dental hygiene.

This is a 4 chair practice with a staff count of 8.

My duties included the following:

-CQC - ensuring that all relevant paperwork is in place and the practice complies with all outcomes

-Dentist salaries - collating all income information ensuring all percentages are

calculated correctly, including NHS payments from schedules

-Practice ledgers

-Invoicing -ensure that all invoices are correct and suppliers paid accordingly

-Staff wages - NI and tax contributions and HMRC payments/calculations

-All correspondence - referrals etc

-Banking

-Staff roster and dentist on call roster

-Managing holidays and sickness

-All other duties needed for the smooth running of the practice

February 2012 - October 2012 Parkside and Waterside Dental Centre

Parkside and Waterside - Practice Manager/PA

Parkside and Waterside are both NHS practices with Parkside offering Private treatment such as Implants, Botox, Invisalign as well as a Periodontist. One 3 chair practice and one 2 chair practice. I am the GI Lead in both practices and also oversees the CQC along with the practice owner that works in the Parkside practice. My duties includes the following:

-Capturing all invoices onto spreadsheet and also onto Xero accounting system

-Paying all suppliers and setting up any new suppliers/accounts

-Managing the practice owners diary and Implant consultations and correspondence to other practices or patients

-PA to the Practice owner taking minutes at meetings, arranging his diary, booking meetings etc.

-Dealing with all NHS Contracts

-Overseeing the day to day running of the two practices.

-Overseeing stock ordering for both dental and office supplies.

-Issue all staff contracts and updating current staffs contracts when changes are made to their work pattern.

-Ensuring that all necessary paperwork is up to date for all members of staff and up to date

-Managing sickness and absence of staff with the Bradford Factor, doing return to work interviews and meetings when triggered with the Bradford Factor.

-Managing the diaries of all dentists to ensure that their books have sufficient time for both emergencies and treatment

-Arranging staff meetings, preparing agendas and taking minutes to put on a action plan that can be followed afterwards.

-Recruitment-interviewing new staff candidates, making sure all their documents are valid and up to date.

-Arranging training for staff through suppliers and giving training where needed in house.

-Following company inductions and ensuring all staff members can use all equipment and have gone through the practice policies.

-Annually review the practices Health and safety policy

-Annually review the risk assessments and when new equipment are being use ensure that a risk assessment have been done accordingly.

-CQC (Quality Care Commission) regulations- ensure that all policies and procedures are in place and followed by all staff.

-Dealing with all patient complaints, setting up meetings if needed.

-Correspondence with suppliers, approving any new work needed to be done and overseeing the process.

-Ensure service contracts are up to date and arranging dates for engineers to come out if needed.

-Managing holiday for staff and ensuring if needed agency cover is booked.

-Correspond with our IT department if anything is needed to repair or replace, also ensure that upgrades are done outside of working hours so that minimum disruption takes place.

-Performance management of all staff when necessary in line with employment law, discussing with our HR team before actions is taken to ensure the correct procedures are followed

-All other duties that is needed to ensure the smooth running of the practices and may be required to do.

-Competent in both SOE and R4

November 2009 - February 2012 Oasis Dental Care LTD

Windsor and Twyford

Both practices are private dental practices with a small NHS contract. I held the position of dual site manager, managing both practices. One 4 chair practice and one 3 chair practice with a overall staff count of 20. I am also the registered CQC manager for the Windsor practice. My duties include the following:

-Overseeing the day to day running of the two practices.

-Overseeing stock ordering for both dental and office supplies.

-Ensuring that both practices work within their budget.

-Process all invoices for payment and setting up new suppliers.

-Issue all staff contracts and updating current staffಬs contracts when changes are made to their work pattern.

-Managing sickness and absence of staff with the Bradford Factor, doing return to work interviews and meetings when triggered with the Bradford Factor.

-Managing the diaries of all dentists to ensure that their books have sufficient time for both emergencies and treatment.

-Arranging staff meetings, preparing agendas and taking minutes to put on a action plan that can be followed afterwards.

-Ensuring the NHS contract is at all time on target and if not speak to dentist to either book extra sessions or do a recall list to book in extra patients.

-Recruitment-interviewing new staff, making sure all their documents are valid and in date.

-Arranging training for staff through suppliers and giving training where needed in house.

-Following practice inductions and ensuring all staff members can use all equipment and have gone through the practice policies.

-Annually review the practices Health and safety policies

-Annually review the risk assessments and when new equipment are being use ensure that a risk assessment have been done accordingly.

-CQC (Quality Care Commission) regulations-as registered manager ensure that all policies and procedures are in place and followed by all staff.

-Tracking staff and patient surveys and using the information given to put in place a action plan to improve in the areas needed.

-Dealing with all patient complaints, setting up meetings if needed.

-Correspondence with suppliers, approving any new work needed to be done and overseeing the process.

-Ensure service contracts are up to date and arranging dates for engineers to come out if needed.

-Managing holiday for staff and ensuring if needed agency cover is booked.

-Correspond with our IT department if anything is needed to repair or replace, also ensure that upgrades in done outside of working hours so that minimum disruption takes place.

-Performance management of all staff when necessary in line with employment law, discussing with our HR team before actions is taken to ensure the correct procedures are followed

-All other duties that is needed to ensure the smooth running of the practices and may be required to do.

-Competent in both SOE and R4

January 2008 - November 2009 ADP Dental Co LTD

Aldershot

One of the many practices in the ADP Group offering NHS and Private treatment to patients. My position within the practice is as Practice Manager, this is a 6 chair practice and one hygienist. My overall staff is 18, which includes six dentists, two hygienists, reception and nurses. My duties include:

-corresponding with all other practice managers and all other correspondence

-dealing with all complaints, problem solving

-recruiting new staff interviewing

-staff appraisals

-cash reports, cashing up, banking

-attending all managerial meetings

-diary management

-reception duties

-ordering of stock

-stock control

-conducting staff meetings

-day to day running of the practice, occasionally overseeing more than one practice

-training new practice managers

-Using Excel for spreadsheet to collate info.

-Use of Software of Excellence on a daily basis

-Collating weekly and monthly uda’s for dentists

-Allocated payments

2005 - 2007 The Berkshire Golf Club

A prestigious golf club with 2 courses - both ranked in the top 50 UK list. It prides itself in high quality both on the courses and in the clubhouse catering for members and societies. My position as a Chef de Partie also involves front of house duties. My responsibilities included:

-assisting the head chef in the daily running of the kitchen

-greeting members and their guests

-serving front of house at Breakfast Bar

2003 - 2005 Owner & Manager of The Stables Restaurant, South Africa

-Meeting and greeting customers

-Dealing with all enquiries and bookings during the day

-Arranging functions and parties, discussing food options and entertainment needed. - Organising promotional events, and dealing with suppliers that would sponsor the events.

-Seeing to between 50-200 guest at any one time.

-Ordering and receiving all supplies and stock

-Communicating with all suppliers

-Managing approximately 11 temporary and permanent employees

-Managing payroll

Qualifications:

Matriculated - 2000 ( Langenhoven High School)

Biology SG

Home Economics SG

Afrikaans HG

English SG

Economy SG

Science SG

Tertiary Training:

Training Management

Personnel Management

Business Management

Statistics

IT (Excel, Power Point, Word)

Hobbies & Interests:

I enjoy horseback riding, swimming, reading and entertaining.

References available upon request

Contact this candidate