CYRELLE DELA CRUZ

adkgyp@r.postjobfree.com

Skype ID: Cye Dee Cee

Mobile #: 092********

PROFESSIONAL EXPERIENCES

Academy Sales Coordinator

Kaisa Consulting Company, Inc.

June 21, 2018 – September 1, 2020

Responsibilities:

Act as the point of contact for client's SAP training needs. Answer SAP training related inquiries through phone, email, and website. Did lead generation to increase sales.

Generate new business using existing and potential customer networks. Create and send proposal to clients.

Submit a weekly pipeline.

Report on the status of accounts and transactions. Develop positive relationships with clients.

Suggest actions to improve sales performance and identify opportunities for growth. Training Assistant

Kaisa Consulting Company, Inc.

January 04, 2016 – June 20, 2018

Responsibilities:

Managing Instructor-Led and self-paced training sessions Coordinates with SAP Education team for student’s registration, invoicing, training materials and access. Ensuring the smooth and effective functioning of training events. Coordinating the work of trainers.

Book and prepares training logistics such as venue, laptops, internet connections, training manuals and meals. Sends training invites via email to the instructor and participants. Administers training surveys.

Over-all in charge in SAP training administration. Customer Service Representative

Sitel Philippines

July, 2015 – December, 2015

Responsibilities:

Was assigned to assist Staples clients

Business to Business account

Assisted clients for their purchase order related concern. Sales and Billing Associate

VXI Global Holdings B.V. Philippines

February, 2014 – April, 2015

Responsibilities:

Was assigned to assist AT&T clients.

Business to Consumer account.

Handled customer inquiries, complaints and billing questions. Offered upgrades to the existing products and services of existing clients. Sold new products and services to new customers.

Customer Service Consultant (Australian Telco)

Teletech Customer Care Management Philippines Inc

April, 2013 – January, 2014

Responsibilities:

Was assigned to assist Telstra Telecommunications clients Business to Consumer account.

Assisted costumers on their billing concern via chat Member Services Associate (Healthcare)

Teletech Customer Care Management Philippines Inc

October, 2011- April, 2012

Responsibilities:

Was assigned to assist Blue Shield of California costumers. Business to Consumer account.

Assisted clients on their healthcare insurance coverage Mobile Technical Support (Australian Telecommunication) 24/7 Inc

June, 2010-December, 2010

Responsibilities:

Was assigned to assist Optus Telecommunications costumers Business to Consumer account.

Helped clients to troubleshoot their mobile phones. Technical Support Representative

Telephilippines Inc (Teleperformance)

September 2009- March 2010

Responsibilities:

Was assigned to assist Dell consumers.

Business to Consumer account.

Helped clients troubleshoot the hardware issues of client’s Dell XPS laptop or desktop. HR Assistant

Moldex Realty, Inc.

February, 2005 – June 2007

Responsibilities:

Assigned to do Timekeeping and some parts of Payroll EDUCATIONAL BACKGROUND

Bachelor of Science in Psychology

Pamantasan ng Lungsod ng Maynila

2000-2004

SKILLS

Customer Service

Clear phone, Email and Live Chat Communication

Attentiveness and Situation Evaluation

Time Management and Flexibility

Administrative

Data Entry

Internet Research

Email Management

Microsoft Office

Google Applications

Sales

Lead generation

Telemarketing

Presentation

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