SHEETAL NITESH PATIL

Mob: +91-982*******, E-mail: adkgxr@r.postjobfree.com

Career Objective: To obtain a challenging position in a dynamic organization that gives me scope to upgrade my knowledge and enhance my skills and to be a part of a Team that works diligently towards the growth of organization.

Work Experience

ONLY D’ BEST COMMERCE PVT LTD.

Manager – Ecommerce

Apr, 2019 – Feb, 2020.

Roles & Responsibilities

Entire operational & portal management for Ecommerce Website.

Operational & portal management for Mobile Application.

Tech related co-ordination with Ecommerce Solution Company & other third parties software till execution.

Handling Focus Software as well which has been integrated with Capillary backend & Loginext back end. (For Inventory & Order Management + Warehouse Management + Payments/Refunds + Logistics)

Handling complete E-commerce process and backend uploads till Order Management related support.

Co-ordination with eCommerce Solution Software & App Developer Company for Tech related issues till resolution.

Familiar with Product Cataloging, Inventory Management, Category Management, Product Uploading as per Software template.

Loginext (Last Mile Delivery) – Manage Loginext backend for delivery & support related issues.

(For Regular pickups, faster deliveries, managing reverse pickups,etc..)

All integration related coordination with all Software companies.

Analytics and Reports, Inventory Management: keep a close watch on stock with regular updates from vendors so as to act as a channel between sourcing and promotions.

Reconciliation of Payments – Payment Gateway “ PayU” – (Integrates with Capillary Backend)

Handling all type of issues related to Android App, iOS App, Website & Website browse through Mobile.

Handling Referral Engine program of ODB.(Capillary CRM)

Vendor Co-ordination comprising of vendor relations for smooth sourcing and order fulfillment. Coordinating for stock updates, preventing delays in order dispatches & resolving product related issues resolving issues related to logistics and sourcing.

Marketing & Promotions for Only D’ Best.

VENTURINI FOOTWEAR INDIA PVt LTD

Asst Manager – eCom Channels & Marketing

Sept, 2016 – Mar, 2019.

Roles & Responsibilities

Marketplace Operations for Venturini Footwear.

Marketplaces Tie ups & managing entire Process.

Handling own website entire operational & portal management.

(www.venturinishoes.com).

Coordination of complete E-commerce process and backend uploads till Order Management & Marketplace related support.

Familiar with Product Cataloging / Uploading as per Marketplace template.

Payment Reconciliation for All eCom Channels.

Order Management, Inventory and Stock Analysis, Payment Reconciliation, Logistics Co-Ordination, Customer Service Support.

Vendor Portal Management on various online Marketplaces.

(Amazon, Flipkart, Voonik, MrVoonik, Snapdeal, Paytm, Rediff & few new tie ups)

Vendor Co-ordination comprising of vendor relations for smooth sourcing and order fulfillment. Coordinating for stock updates, preventing delays in order dispatches & resolving product related issues resolving issues related to logistics and sourcing

Logistic Support: with leading Logistics partners to ensure Regular pickups, faster deliveries, managing reverse pickups.

(For venturini Aramex & Bluedart)

Analytics and Reports, Inventory Management: keep a close watch on stock with regular updates from vendors so as to act as a channel between sourcing and promotions.

Vendor & Order Management Process.

Marketing & promotions for Venturini.

Work Experience

Reasoning Global eApplications Pvt Ltd. (Martjack)

Key Account Manager – Marketplace Operations & Support

Oct 21, 2010 – 31st Aug’2016

Roles & Responsibilities

Managing Marketplace Backend Operations.

Merchant On boarding on Marketplaces & Managing entire Process.

Providing training to new vendors for Marketplace made by Martjack (backend or product launch at the Website).

Coordination of complete E-commerce process and backend uploads till Order Management.

Order Management, Inventory and Stock Analysis, Payment Reconciliation, Logistics Co-Ordination, Customer Service Support.

Vendor Portal Management on various online Marketplaces.

(Flipkart, Snapdeal, Amazon, Jewelsouk, Homeshop18, Rediff, Gitanjali, eBay, etc.)

Beinghumanwatches.com Online website Portal Management.

Vendor Co-ordination comprising of vendor relations for smooth sourcing and order fulfillment. Coordinating for stock updates, preventing delays in order dispatches & resolving product related issues resolving issues related to logistics and sourcing

iShoptheworld.com Online Marketplace Portal Management.

Logistic Support: with leading Logistics partners to ensure Regular pickups, faster deliveries, managing reverse pickups.

Analytics and Reports, Inventory Management: keep a close watch on stock with regular updates from vendors so as to act as a channel between sourcing and promotions.

Logistic Support : Customer Queries and complaint resolution

Payment Reconciliation: Follow up with logistic partners for payments Reconciliation and then process the same to vendor.

Vendor & Order Management Process.

Creating inside Sales Team process & Implementation for the same.

Work Experience

Gitanjali Group Ltd.

Senior Executive – E-Commerce Alternate Operations

Oct 21, 2009 - Oct 10,2010

Roles & Responsibilities

Vendor & Order Management Process.

Daily Sales Report Generation and Analysis viz. Daily Sales Report.

Handling dispatches.

Handling Customer Service and alternate Operations for Online Shopping Clients.

Attending to Escalated Cases.

Pre & Post Upload Process of products on the online website.

Root cause analysis of QRCs (Query, Requests and Complaints) to improve services provided to clients.

Improvising on Internal Processes to avoid the repetition of errors.

Handling Cancellation & Refund of Orders for Online Shopping Website.

Dealing with QRCs related to Online Offers and Promotional Activities.

Co-ordination with the Accounts Team for the timely receipt of Invoices/refund cheques etc and payout to vendors.

New promotions on Face Book.

Co-ordinate with various Brands, Courier Services and Accounts Department on daily basis.

Work Experience

Reliance Money Ltd.

Executive – E-Commerce Operations – Project 2

Nov 05, 2007 – Oct. 12, 2009

Roles & Responsibilities

MIS Generation and Analysis viz. Transaction Report and Product Report.

Handling Customer Support and Operations for Online Shopping Clients.

Attending to Escalated Cases.

Pre & Post Upload Process of products on the online website.

Vendor & Order Management Process.

Root cause analysis of QRCs (Query, Requests and Complaints) to improve services provided to clients.

Improvising on Internal Processes to avoid the repetition of errors.

Handling Cancellation & Refund of Orders for Online Shopping Website.

Dealing with QRCs related to Online Offers and Promotional Activities.

Co-ordination with the Finance Team for the timely receipt of statements/refund cheques etc and payout to vendors.

Work Experience

Reliance Money Ltd.

Executive – E-Commerce Operations – Project 1

Nov 05, 2007 – Oct. 12, 2009

Roles & Responsibilities

Processing and checking application forms for Reliance Money Account Opening.

Training junior level sales staff about KYC requirements for Online Trading, Demat Accounts and mutual fund investments Handling Escalated Cases received by Senior Authorities.

Handling and Resolving Settlement QRCs of clients.

Maintaining Muster MIS of Reliance Money Account opening application forms, Mutual Fund and Portfolio Management Investments, Premium Collection of Life and General Insurance policies sold at branch and cross selling of financial products.

Handling DP related and various operational issues.

In-Depth knowledge of CRM (Client Relationship Management).

Resolving client issues regarding operation of the Reliance Money Trading and Demat Accounts. ( QRC's )

Maintaining enrollment muster and daily attendance of the entire outsourced sales staff based out of branch.

Work Experience

ICICI Bank Ltd

Coordinator

March 1, 2005 – Oct. 30, 2007

Roles & Responsibilities

Handling and Attending Customers on service Desk by resolving their queries and accepting payment.

Doing spot credit check of the documents to ascertain the customer category.

Tracking & Maintaining customer case & closing the case at earliest.

Processing file pick up to Disbursement.

Verification of documents to ensure 90%-95% of positive approval from credit.

Checking Repayment Capacity of customer.

MIS Generation on daily basis.

Handling Refinance customers and Cross Sell the Top-Up.

Education

Examination / Degree

Institute / University

Year Of Passing

Grade

B.COM

MUMBAI

2003

II

HSC

SSC

MUMBAI

MUMBAI

1998

1996

II

II

Hobbies

Cooking

Reading

Personal Details

Date of Birth

: 9th January’ 1981

Nationality

: Indian

Marital status

: Married

Address:

: A-19,3rd Floor,,Nandanvan Bldg., Saidham CHS,

Bahusaheb Parab Marg, Kanderpada,

Dahisar (West), Mumbai –400068.

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