Top Performing Professional

Reginald Brooks, MBA

Phone: 832-***-****

Alt: 832-***-****

E-mail: adkguc@r.postjobfree.com

EXPERIENCE SUMMARY

Operations Manager/Healthcare & Business Consultant

January 2013 – Present

Anderson, Brooks, Williams, L.L.P. Houston, TX

Management Consulting Services

Provides administrative coordination for all business and operational activities. Develop processes as needed, via matrix analysis. Responsible for developing referral base, market share and exposure for the firm. Directs and coordinates client logistics, all pro-bono activities aimed at highest profile and greatest end result for the firm. Also responsible for development and implementation of policy and procedure using Best Practice Analysis (Performance based/Resource based/Culture dissociation) and Outcome Identifier Analysis

As an independent healthcare contractor, responsibilities include business, operational, billing, managed care, customer service, practice start up and technical consulting for the healthcare industry. Also completed grants management activities for the not-for-profit arena. Activities include, organizational and grant review, RFP, grant writing and follow-up. Also developed and implemented Revenue Cycle Management activities including ICD/DRG interface. Advanced business metrics include but not limited to: Root Cause Analysis (RCA), Process Motion Efficiency (PME), Failure Mode Effect (FME), Patient/Product Throughput Analysis and Process to Workflow Analysis

Operations Manager/Community Liaison

October 2010 – December 2013

Cy Fair Healthcare

Home Healthcare Services

Provided sales/marketing and operational leadership to a privately owned Home Health Agency I am also responsible for the development and implementation of necessary policy and procedure and upgrading practice/operational effectiveness.

Operations and Business Development Manager

December 2007 – October 2010

Healing Air Incorporated

Healthcare Services

I provided sales, marketing and operational leadership to a privately owned Durable Medical Equipment company. I was also responsible for expansion of current markets, developing new markets and the upgrading to operational effectiveness. Develops and negotiates all contractual arrangements and agreements. I consulted on business, culture, image, growth and ventures. I was also responsible for the development and implementation of necessary policy and procedureand supervision of coding/billing and technical personnel. Increased gross sales from 860K to 2.6M in a three year period.

Operations Manager/Healthcare Solutions Consultant

June 2006 – December 2007

Anderson, Brooks, Williams, L.L.P. Houston, TX

Management Consulting Services

Provided much needed administrative coordination for all business and operational activities for the firm. Develop processes as needed, via matrix I analysis. Directs and coordinates client logistics, all pro-bono activities aimed at highest profile and greatest end result for the firm.

As an independent contractor, responsibilities include business, operational, billing, managed care, practice start up and technical consulting for the healthcare industry. Also complete grants management activities for the not-for-profit arena. Activities include, organizational and grant review, RFP, grant writing and follow-up.

Also developed and implemented Revenue Cycle Management activities including ICD/DRG

CEO/Executive Director

August 2005 - March 2006

Spring Branch Community Health Center Houston, TX

Healthcare Services

Provided administrative leadership and expertise for(FQHC) Federally Qualified Healthcare Center Developed standard operating procedures, program consulting and business practice start-up. Responsible for contract administration, accounts payable/receivable, Medicare Medicaid, all compliance issues, marketing, grant writing, grants management, all levels of staff and that the facility adhered to and properly interpreted operations and compliance guidelines. Directed purpose and program outreach to the community. Established and maintained relationships with other agencies and organizations in the community. Prepares, distributes and maintains Monthly quarterly and annual reports. Inspects agencies operations and facilities to ensure guidelines and standards are met. Completed timely Revenue Cycle Management Activities. Investigated and reported findings of any/all Board of Directors inquiries.

Sr. Compliance Mgr.

November 1999 - August 2005

Harris County PHES Houston, TX

Healthcare Services

Provided administrative leadership and expertise tothe Houston area HIV/AIDS project compliance monitoring team, which is part of the administrative agent for a federally funded health program. Responsibilities include supervision of four professional level employees, development of standard operating procedures, grant management,business practice consulting, training and program development for 33 area HIV/AIDS agencies, assuring adherence to and the proper interpretation of operating and budgetary guidelines along with agency compliance monitoring and coordination of complaint resolution

Sr. Practice Manager/Administrator

October 1996 - May 1999

UTMB Galveston Galveston, TX

Healthcare Services

Provided administrative leadership to over thirty thousand yearly outpatient visit Orthopedic Surgery\Rehabilitation practice, part of the University of Texas Medical System, with bottom line responsibility for 1M plus annual operating budget. Responsibilities included direct supervision of seventeen professional, technical, and administrative support staff, resource allocation, planning; faculty, staff and research support, training and organizational development

Operations Manager

July 1987 - October 1996

M. D. Anderson Cancer Center Houston, TX

Healthcare Services

Operations Manager/Management Liaison

The University of Texas M. D. Anderson Cancer Center

Provided administrative leadership to outpatient Cardiology, Pulmonary Medicine, Infectious Diseases, Neuro-Oncology, Neuro-Surgery, Pain and Symptom Management, Psychiatry and Neuro-Physiology clinics, management consultant/liaison for several other premier outpatient cancer treatment clinics, with a combined nine hundred thousand dollar operating budget. Responsibilities included supervision of 20 technical and administrative support staff, scheduling function for patient care and research components, review, training and procurement of all equipment needs, special projects, liaison between site and senior level administration, facility planning and implementation for numerous modalities

Operations Manager/Contract Manager

The University of Texas M. D. Anderson Cancer Center

Provided administrative leadership to outpatient Cardiology, Pulmonary Medicine, Infectious Diseases, Neuro-Oncology, Neuro-Surgery, Pain and Symptom Management, Psychiatry and Neuro-Physiology and Aphaeresis clinics with contract negotiation, management and administration for institutional Dialysis

EDUCATION

Bachelor's Degree,

University of North Texas

Bachelor's of Business Administration - Marketing

Master's Degree,

Our Lady of the Lake University

Master's of Business Administration - Healthcare

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