KIMBERLY HARDEN

adkgtd@r.postjobfree.com 682-***-****

Experienced Software Tester with extensive experience in analysis, metrics, reporting and documentation. Dynamic Software Tester successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.

Education & Organizations

Tarrant County College, Associates in Arts, Computer Information Systems, May 2001

Texas Christian Missionary Fellowship, Youth Director over 50 churches, Southwest Area,

July 2016 - Present

Certifications & Training

Fair Debt Collection Practice Act, Bankruptcy Rules and Codes, Pluralsight – Risk Management and Information Systems Controls, CompTIA Security+, Java (Tarrant County College), AZ-900 Microsoft Azure Fundamentals, AZ-400 Microsoft Azure

Technical Skills

Microsoft Word, Excel, Access, SharePoint, AS400, Java, .Net, C++, C#, COBOL, DOS, JIRA, PowerShell, Gateway, Pacer, BK Enforcer Tools, VLOOKUP, LEXIS/NEXI, Recovery Database, Citrix, SQL, Oracle, HP Application Lifecycle Management (ALM/HPQCL), Salesforce, DevOps/TFS, qTest Manager, Auto Finance (AF), Plainview, Default Manager (DM), Cisco/Jabber, Tibco/Middleware, Microsoft Team, WebEx, GIT, Visual Studio, BlueJ, Eclipse, Soup UI, Postman, BK Trakker, CM/ECF

Summary of Skills & Qualifications

Experienced in a fast pace and methodical technical environments to quickly grasp and comprehend technical SOP’s.

Ability to use analytical skills to develop workarounds and mitigate risks identified during quality assurance testing.

Self-starter that is committed to independent learning and staying current on industry technology trends.

Accustomed to working independently and as part of a team.

Excellent analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.

Self-starter and able to manage the investigations function with minimal supervision.

Ability to make sound decisions and exercise good judgment.

Promoted a cooperative and productive team environment.

Strong communication and interpersonal skills

Key involvement with various aspects of requirements gathering and design, as well as end-to-end testing cycles.

Strong relationship management abilities across a diverse stakeholder population with excellent written and oral communication skills

Ability of communicating and managing expectations of key stakeholders at all levels within the organization.

Strong interpersonal skills and the ability to work with cross-functional teams.

Demonstrated effectiveness, working under pressure and to tight deadlines while maintaining quality deliverables.

Skilled in time management, planning, prioritizing, and executing tasks.

Ability to be flexible to working locations, working hours and international travel to support a global business.

Ability to operate with the utmost integrity and consistently display a positive attitude to work and the various challenges encountered in project delivery.

Professional Experience

GM Financial Software Tester II / Technical QA Analyst

Arlington, Texas August 2013 – June 2020

Designed and recorded QA automation scripts using Visual Studio, Git, and Eclipse

Create detailed, step-by-step documentation of test procedures for each phase or project as needed to ensure replicability in HP Application Lifecycle Management (ALM/HPQCL), qTest Manager, and DevOps/TFS

Wrote, revised, and verified quality standards and test procedures for program design and product evaluation to attain (maintain) quality of software.

Made recommendations for program improvements or corrections.

Exhibited leadership skills while spending most of the time being hands-on, executing manual tests and scripting automated test scenarios.

Knowledge of Java, C#, and how-to QA in multiple browser environments

Ensured completion of escalated tickets.

Engaged with bridge calls using Cisco WebEx and Microsoft Team daily to communicate with various teams for technical issues, projects, and cross training.

Assisted with documenting procedures for both internal and external use.

Successfully led the testing efforts for an enterprise level project in a SWAT Team environment

Facilitated User Acceptance testing with the application business owner.

Documented daily and weekly status reporting for stakeholders, including current progress, pass/fail percentages, and overall completion.

Experienced in reviewing Business and Technical documents to design test plans, procedures, scenarios, and scripts to accurately assess new products or software updates according to customer requirements and company policies.

Developed testing protocol for various aspects, such as usability, database impact, error and bug finding, regression testing, and implementation scenarios.

Worked directly with software developers, product managers, and content editors to evaluate and test new or modified software programs, communicate status, follow software development procedures to ensure that programs function according to user requirements and established guidelines.

Attended business analysis and development project meetings to define the workflow to develop test cases based on the requirements and result that the Business owners are expecting.

Solid understanding of development lifecycle Experience reviewing requirement documents to ensure that requirements are achieved.

Validated that user expectations are achieved during the testing process. Ability to record, cross-reference and reproduce test failures and issues to Business Analysts and developers

Working knowledge of SQL Experience testing a variety of different types of software products, system architectures and OS platforms

Queried and joined Oracle databases and tables to identify and retrieve accounts that met the criteria necessary for testing.

Lend discovery processes with GMF stakeholders to identify the business requirements and the expected outcome.

Collaborated with Institute subject matter experts to select the relevant sources of information.

Participated in an on-call rotation that requires after-hours and weekend support for production outages and issues during UAT testing.

Delivered Methodologies including Agile, Waterfall, etc.

Worked directly with business customers, vendors, development teams and business analysts from other areas to define solutions appropriate to meet business needs and support the full cycle of UAT, including test script design, test plan strategy and execution. Resolve test execution dependencies ensuring efficient coverage of change areas, cross country synergy and coordination, leveraging business expertise and using sound technical knowledge to challenge and champion available options.

Evaluated software packages and create a Test Analyst Plan to perform gap analysis to identify suitability for business requirements.

Used ServiceNow to create and submit tickets that need to add, updated, or deleted to the system. Also, monitored INC tickets to test for pass/close or fail/resolve to pass to close.

Performed system administration tasks for testing tools and environments.

Managed assigned project tasks based on the PMO process and plan.

Bankruptcy Account Analyst III August 2005 – August 2013

Analyzed customer bankruptcy filings and determined the appropriate course of action according to legal, GMF policies, Fair Debt Collection Practice Act, and Bankruptcy Rules and Codes

Worked collaboratively with bankruptcy legal entities, trustees, and GMF legal departments to ensure compliance to the Bankruptcy Code and Rules

Successfully initiated and documented process and quality improvements for internal bankruptcy business processes

Negotiated with bankruptcy legal entities and trustees to brings more revenue to GMF.

Continuously monitored assigned bankruptcy accounts to ensure appropriate remediation and provide advisement on remediation options when necessary.

Added and updated customer’s information in BK Trakker and AS400 per Bankruptcy status

Created training materials for new employees to better understand the bankruptcy process and procedures.

Bankruptcy Account Analyst I January 2004 – August 2005

Worked collaboratively with GMF Legal to collect supporting evidence for bankruptcy dismissals, discharges, and chapter conversions.

Analyzed bankruptcy files for Chapter 13, 11, and 7 filings to ensure all supporting documents required for legal compliance were presented in AmeriView for imaging.

Analyzed newly opened bankruptcy records reported to GMF to ensure the filings were also present in the U.S. Party Court Systems using Pacer.

Prepared necessary supporting legal documentation files for bankruptcy e-filings and reaffirmations.

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