JOSEPH ANGELO N. BIBOSO

Customer Service

PROFILE

I had been in call center industry for almost 11 years. I can manage tentative times and can act with confidence and respond to the client readily. Still, I have to adhere to company's core standards and values to ensure the responsibility of resolving the concern is done appropriately. My Prior experience with HSBC Electronic Data Processing and TRANSCOM helped me a lot. It had mold me as a good person and I can be a good addition to your company.

CONTACT

PHONE:

092********

WEBSITE:

https://www.linkedin.com/in/joseph-biboso-3184731b6/

EMAIL:

adkgsr@r.postjobfree.com

REFFERENCES

Thomas Rainier Gales 099********

Vicente Taypen 090********

092********

EDUCATION

UNIVERSITY OF SAN AGUSTIN

June 1990 – October 1996

Bachelor of Science in Biology

DE PAUL COLLEGE

June 1989 – March 1990

High School

SAINT VINCENT FERRER SEMINARY

June 1986 – March 1989 Undergraduate

WORK EXPERIENCE

TRANSCOM UPS TRACKING SPECIALIST

October 2017– February 2018

Support and Provides information by tracking the deliveries and provide assistance for the cargo details.

TRANSCOM NED3P

June 2016– October 2017

Technical Support for the X1 Cable Services: Resolve and provide solution for the Cable issues of the customers.

TRANSCOM BILLING SPECIALIST for COMCAST

November 2015 –June 2016

Resolve and provide solution for the billing concerns and change of service for the customers billing concerns.

TRANSCOM TECHNICAL SUPPORT FOR COMCAST

February 2014 – November 2015

Receive, resolve and provide solution to Comcast customers for their

Internet and Telephone concerns.

TRANSCOM HUMAN RESOURCE DEPARTMENT

December 2013 – February 2014

Assist Human Resource Department as Recruitment Coordinator for the upcoming year new hires.

TRANSCOM ADVISOR for T-MOBILE (APPLE TEAM)

July 2012 – December 2013

Receive, resolve and provide customer solutions to Account Holders for T-Mobile customers.

CUSTOMER SOLUTIONS

HSBC ELECTRONIC DATA PROCESSING INCORPORATED

November 2006 – April 2012

Receive, resolve and provide customer solutions to inbound calls for Account Management. Implement strategy for company’s interactions with clients and sales prospects. (Escalated Calls)

Takes ownership and initiative to complete necessary research and customer follow-up or direct customer to the appropriate department for solution.

PROFESSIONAL MEDICAL REPRESENTATIVE

MARKETLINK INTERNATIONAL

May 2005 – June 2006

Creates Marketing Strategy for the company.

Responsible for Market Feasibility.

Maintains monthly quota by creating needs to clients and provide satisfaction of the products.

CERTIFICATES

1.Civil Service Exam Passer (Professional) August 12, 2018

2.Certificate of Completion for Interactive Skills Development Training, HSBC Electronic Data Processing (Philippines) Inc.

3.Certificate of Completion Customer Care Process Training, HSBC Electronic Data Processing (Philippines) Inc.

4.Certificate of Completion Culture Orientation Relationship Enhancement Training, HSBC Electronic Data Processing (Philippines) Inc.

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