Retail Manager

Angelica C. Robinson

**** ****** **. *** *******, La. 70117 504-***-**** adkgsg@r.postjobfree.com

EDUCATION

Master of Arts, Concentrations: American Literature and Education December 2020

The University of New Orleans, New Orleans, La.

Bachelor of Arts, English May 2014

Dillard University, New Orleans, La.

SUMMARY

Team player with high level of initiative and a positive approach to work Business professional with excellent time management skills and ability to multi-task while working within deadlines and time constraints looking to obtain the role of Retail Manager; to apply 15 years of customer service experience and 5 years prior management experience to ensure engagement and productivity.

SKILLS

• Strong Leadership Skills

• Timely and effective multi-tasker

• Excellent communication skills with people from various backgrounds

• Computer-savvy

• Proficient in MS Office

• Knowledge in Etsy/ Ebay/Amazon/PayPal/WordPress

• Social media, blogging and advertisement knowledge

• Inventory control procedures

• Retail Visual Merchandising

• Cash handling accuracy and POS knowledge

• Mathematical aptitude

• Order and invoice processing

• Organized, excellent multi-tasker and Detail-oriented

• Effective editing and proofreading skills

WORK EXPIERIENCE

Service Experience Department Manager October 2020-Febuary 2021

Nordstrom Rack, New Orleans, La

As a department Manager at Nordstrom Rack I was responsible for outlining strategic departmental targets, ensuring the highest level of quality is met and cultivating a comfortable and productive working environment, among other duties. I was my key duty to inspire my staff to enable them to perform at their best and keep them motivated at all times.

Department Manager Responsibilities:

• Recruiting, interviewing, and orienting new staff members

• Monitoring and evaluating staff performance

• Managing a departmental budget and forecasting budgetary requirements

• Setting strategic long and short-term departmental goals and evaluating outcomes

• Motivating and inspiring staff and facilitating personal growth

• Ensuring high levels of productivity are maintained

• Ensuring the highest levels of quality are met

• Communicating job expectations to staff

• Conducting training and seminars for continued skills improvement

• Fostering a productive working environment

• Ensuring adherence to company and industry regulations

Assistant Manager September 2018-May 2020

BCBG MaxAzria, New Orleans, La

The Assistant Manager is responsible for successfully leading and managing the sales team to meet and exceed performance targets. The Sales Manager is responsible for generating sales, client development and experience, operations, and human resources management.

Generating Sales & Client Development:

• Define, achieve and maintain individual and team sales goals

• Lead the team in providing superior customer service as well as an engaging and professional guest experience

• Maintain an expertise in product knowledge and trends; train and communicate knowledge to all associates

• Support the management team in developing events and incentives that expand customer base, with particular emphasis on local networking

Operations and Merchandising:

• Communicate business opportunities that include product performance and stock levels

• Execution of company merchandising directives

• professional appearance and conduct; upholds the brand style and dress code

• Maintains operational standards (e.g., open and close stores on schedule)

People Development:

• Demonstrate strong leadership by engaging and supporting employees on the sales floor

• Effectively coach and mentor employees on policy, procedure, and development opportunities

• Promote a positive team environment built on trust, integrity and exceptional performance standards

Assistant Manager November 2013- September 2018

Bungalows Inc., New Orleans, La

As Assistant Manager at a small boutique one has many roles. For example, assisting in managing Social Media for advertising purposes, training incoming Sales Associates and managing 80+ Brands (PANDORA, ALEX AND ANI, BRIGHTON, QUAY ETC.)

Sales:

• Create and enforce strategies to reach daily, weekly and monthly goals

• Ensure that Sales Associates are aware of sales and promotions instore

• Assist Sales Associates with upselling and informing the customers of current deals and specials instore.

• Create different contests for sales team to achieve store goals and improve sales associates’ performance.

Training:

• Train each Sales Associate personally. Make sure that they have high knowledge about different brands and products presented in the store.

• Train each Sales Associate to increase personal sales and sailing skills. Explain how to properly engage a customer and close a sale. Make sure they know how to increase their personal performance

• Explain customer services basics in the specific work place

• Monitor each sales associate during the shift to give a valuable feedback about their customer service

Visual Merchandising:

• Make sure all products are represented on the sales floor

• Restock products for the full display every day

• Arrange products at the store for best sales point or by theme

• Make sure that products are easy to reach

• Changing displays according to season or event in the city

Sales Associate/ Cashier May 2012 –December 2014

Urban Outfitters, New Orleans, La

• Sold clothing, shoes and accessories.

• Demonstrated knowledge of merchandise, marketing campaigns and in-store promotions.

• Efficiently handled cash and provides cashier services.

• Maintained and organized stock, including hanging and sizing merchandise.

Gift Shop Key Holder /Cashier

Bubba Gump Shrimp Company, New Orleans December 2012 – November 2013

• Maintained appearance of entire gift shop.

• Greeted guests with a positive attitude and apt customer service.

• Provided prompt cashier services.

• Promptly performed opening and closing duties.

Expert Buyer/Cashier

Buffalo Exchange, New Orleans, La May 2009 – April 2012

• Enthusiastically greeted patrons with a positive attitude and impeccable customer service

• Selected and priced 70% of store merchandise

• Analyzed current fashion trends and presented those trends through mannequin and window displays

• Received New Merchandise team lead training, Buyer training, Loss Prevention training

• Over three years of experience in cash handling/cashier services

Contact this candidate