Service Representative Customer

Beverly Burch

**** ***** **** **** ******, Tulsa, Oklahoma 74129 918-***-**** *******@*****.***

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Education

ASSOCIATE OF SCIENCE-DRAFTING OSU-OKMULGEE

Major: Drafting

Before attending OSU-Okmulgee, obtained a certificate in drafting from Kiamichi Vo-Tech in McAlester, Oklahoma.

Skills & Abilities

ACCOMPLISHMENTS

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Greeted customers at onset of call and handled their technical or billing issues quickly and diligently.

Assisted customers over the phone regarding business operations, troubleshooting, promotions and orders.

HIGHLIGHTS

High Customer service standards

Active listening skills

Courteous demeanor

Customer service expert

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving ability

Experience

ACDT DIRECTV SEPTEMBER 2006 – JANUARY 2016

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Provided cross training to several staff members.

OUTBOUND CSR LISTEN CLEAR JANUARY 2016 – SEPTEMBER 2018

Provided excellent care to customers who are trying our product on a trial basis. Showed compassion and patience to customers. Proved the products abilities by building a rapport with the customers. Helped to build a strong customer base. Mastered my abilities to keep my stats at a high level.

CSR CX LOYALTY NOVEMBER 2018 – JANUARY 2020

Provided excellent service to customers with planning and booking vacations, such as all-inclusive resorts, tours, and cruises. Helped to build a strong customer base by building rapport with the customers and following up through emails and phone calls to ensure they have everything in place for their vacation. Provided cross training to several new staff members.

CSR DXC TECHNOLOGY MARCH 2020-JULY 2020

Provided excellent service to customers with their annuities and 401k plans. Sent out tax forms and helped customers to withdraw money from their accounts. Spoke with agents on behalf of our customers and helped them with information they needed from their accounts.

CSR DXC TECHNOLOGY NOVEMBER 2020-CURRENT

Provided excellent service to customers with their annuities and 401k plans. Sent out tax forms and helped customers to withdraw money from their accounts. Spoke with agents on behalf of our customers and helped them with information they needed from their accounts.

Contact this candidate