Lori Blankenship

**** ******* ******* **** ********, VA 23236

adkgou@r.postjobfree.com

804-***-****

Objective

Self-motivated, detail oriented professional with a strong administrative background seeking a role in Marketing with a company which helps me utilize my skills to the fullest; where I can contribute to the growth of the organization and offer best services to the company.

Experience

October 2020 – Present Virginia Credit Union

Account Consultant, Richmond, VA

Inform, educate, and advise members regardless of individual circumstances

Perform transfers, withdrawals, loan payments and payments towards line of credit

Assist members with transfer program, payroll deductions, direct deposit, stop payments, debit card and credit card inquiries

Promotes the credit union by cross selling products and services focusing on department goals and member needs

Handles member inquiries and solves problems

Meet Contact Center Service Quality Standards by treating members courteously and professionally while handling their request promptly and accurately

Assist Keeps all member and credit union business confidential

April 2017 – September 2020 Parallon Business Solutions

Data Analyst, Richmond, VA

Identified, researched and resolved billing variances to maintain system accuracy and currency

Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt

Verified client information by analyzing existing evidence on file

Worked from home meeting Productivity and Quality goals weekly

Maintained strong knowledge of basic medical terminology to better understand services and procedures

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Reviewed outstanding requests and redirected workloads to ensure timely completion of projects

Coordinated with contracting department to resolve payer issues

Communicated effectively with staff, including members of operations, finance and clinical departments

Maintained confidentiality of patient finances, records and health statuses

Tracked all pending authorizations to ensure timely resolution and avoid revenue loss

Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims

Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation

Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities

October 2018 – February 2019 (Part time; Seasonal) FM Solutions, LLC

Design Coordinator, Richmond, Virginia

Managed projects, and schedules for installations and deliveries

Oversaw the coordination of office space allocation and facility expansion

Managed, inspected, and monitored construction and installation progress of all ongoing projects

Space planned and coordinated seating changes and additions

Worked to minimize impact of renovation on existing staff

Attended meetings with parties to project concerning project requirements, job conditions, progress and other problems

March 2014 – April 2017 Chesterfield Family Practice (Bon Secours)

Medical Representative and Referral Coordinator, Richmond, Virginia

Completed and filed financial documentation for accounting purposes

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing

Organized paperwork such as charts and reports for office and patient needs

Completed skilled administrative work to support all office staff and operational requirements

Promptly answered multi-line phone system and greeted callers enthusiastically

Responded to correspondence from insurance companies to verify patient's coverage

Scheduled, rescheduled and handled cancelled appointments for patients

Checked patient data including insurance, demographic and health history to ensure all information was current

Improved timely payment of bills by developing flexible payment plans for patients

Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process

February 2012 – March 2014 Red Lobster

Restaurant Hostess and Waitress, Chesterfield, VA

Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience

Watched dining area staff to evaluate server loads and calculate accurate wait times

Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

January 2010– February 2012 Bath and Body Works

Sales Associate, Chesterfield, VA

Counted cash in register drawer at beginning and end of shift

Checked prices for customers and processed items sold by scanning barcodes

Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs

Maintained records related to sales, returns and inventory availability

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

Educated customers on promotions to enhance sales

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction

Education

2019- May 2021 Liberty University

B.S Interdisciplinary Studies with a focus in Human Resources and Business Administration

Additional Information

Skills: Access, Excel, OneNote, Outlook, PowerPoint, Word, Google Drive, Miser, Skype for Business, WebEx, Google Docs, Zoom, Workday

References

Available upon request

Contact this candidate