Sales Data Analyst
Resume:
Lori Blankenship
**** ******* ******* **** ********, VA 23236
*******@*****.***
Objective
Self-motivated, detail oriented professional with a strong administrative background seeking a role in Marketing with a company which helps me utilize my skills to the fullest; where I can contribute to the growth of the organization and offer best services to the company.
Experience
October 2020 – Present Virginia Credit Union
Account Consultant, Richmond, VA
Inform, educate, and advise members regardless of individual circumstances
Perform transfers, withdrawals, loan payments and payments towards line of credit
Assist members with transfer program, payroll deductions, direct deposit, stop payments, debit card and credit card inquiries
Promotes the credit union by cross selling products and services focusing on department goals and member needs
Handles member inquiries and solves problems
Meet Contact Center Service Quality Standards by treating members courteously and professionally while handling their request promptly and accurately
Assist Keeps all member and credit union business confidential
April 2017 – September 2020 Parallon Business Solutions
Data Analyst, Richmond, VA
Identified, researched and resolved billing variances to maintain system accuracy and currency
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
Verified client information by analyzing existing evidence on file
Worked from home meeting Productivity and Quality goals weekly
Maintained strong knowledge of basic medical terminology to better understand services and procedures
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Reviewed outstanding requests and redirected workloads to ensure timely completion of projects
Coordinated with contracting department to resolve payer issues
Communicated effectively with staff, including members of operations, finance and clinical departments
Maintained confidentiality of patient finances, records and health statuses
Tracked all pending authorizations to ensure timely resolution and avoid revenue loss
Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims
Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
October 2018 – February 2019 (Part time; Seasonal) FM Solutions, LLC
Design Coordinator, Richmond, Virginia
Managed projects, and schedules for installations and deliveries
Oversaw the coordination of office space allocation and facility expansion
Managed, inspected, and monitored construction and installation progress of all ongoing projects
Space planned and coordinated seating changes and additions
Worked to minimize impact of renovation on existing staff
Attended meetings with parties to project concerning project requirements, job conditions, progress and other problems
March 2014 – April 2017 Chesterfield Family Practice (Bon Secours)
Medical Representative and Referral Coordinator, Richmond, Virginia
Completed and filed financial documentation for accounting purposes
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Organized paperwork such as charts and reports for office and patient needs
Completed skilled administrative work to support all office staff and operational requirements
Promptly answered multi-line phone system and greeted callers enthusiastically
Responded to correspondence from insurance companies to verify patient's coverage
Scheduled, rescheduled and handled cancelled appointments for patients
Checked patient data including insurance, demographic and health history to ensure all information was current
Improved timely payment of bills by developing flexible payment plans for patients
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
February 2012 – March 2014 Red Lobster
Restaurant Hostess and Waitress, Chesterfield, VA
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
Watched dining area staff to evaluate server loads and calculate accurate wait times
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
January 2010– February 2012 Bath and Body Works
Sales Associate, Chesterfield, VA
Counted cash in register drawer at beginning and end of shift
Checked prices for customers and processed items sold by scanning barcodes
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained records related to sales, returns and inventory availability
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Educated customers on promotions to enhance sales
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Education
2019- May 2021 Liberty University
B.S Interdisciplinary Studies with a focus in Human Resources and Business Administration
Additional Information
Skills: Access, Excel, OneNote, Outlook, PowerPoint, Word, Google Drive, Miser, Skype for Business, WebEx, Google Docs, Zoom, Workday
References
Available upon request
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