KAREN FERGUSON

*-**** ******** ******

Whitby, Ontario

L1N 1B3

PH: 705-***-****

www.linkedin.com/in/karen-ferguson-whitby

EM: adkgki@r.postjobfree.com

Summary

-Highly skilled, mature, organized and empathetic and compassionate individual with many years in administrative and customer service positions with a diploma in medical office administration, social service work, a grad certificate in mediation and conflict resolution, and with training in report writing.

-Outstanding attitude, communication, problem solving, multi-tasking, organizational and people skills resulting in consistent and positive outcomes.

-Daily responsibilities accepted and executed with good judgement, in a timely and organized manner with minimal supervision.

-Interpersonal skills and abilities used both individually and as part of a team, responsibly to assist

coworkers, and clients with respect and confidentiality.

Relevant Experience

Administration

Extensive experience in personnel and office administration;

Management and supervisory experience within the retail sector;

Reliable honest trouble shooter for potential problems;

Organizational and time management/multi-tasking skills;

Experience training and mentoring people of all ages and backgrounds;

Maintaining records, accounts payable/receivable, reconciliation, banking, cash handling, collections;

Electronic and paper filing, report writing, previous experience with TELUS Health, Patient Vu, and AbelMed;

Using various computer programs, such as Email, Microsoft Word, Power Point and knowledge of Excel;

Answering telephones, booking patients, sales, returning messages and follow up with clients;

Adherence to deadlines, working under pressure;

Confidentiality in dealing with clients and personal information

Customer/Patient/Client Services

Professional, courteous interpersonal and respectful;

Empathetic, common sense abilities;

Communication and effective listening skills;

Strengths in problem solving and conflict resolution;

Facilitation of programs and creation of activities;

Interaction with group sessions and peer debriefing.

General Duties

Policy and procedure adherence;

General housekeeping, covid cleaning and office maintenance;

Health and Safety knowledge and involvement;

Certifications

Tutoring;

Mentoring;

Vulnerable Sector Check;

Positive Space Training;

Trauma Informed Care Training;

Domestic Violence Training;

Smart Serve Certified.

KAREN FERGUSON

1-1513 Dufferin Street

Whitby, Ontario

L1N 1B3

PH: 705-***-****

www.linkedin.com/in/karen-ferguson-whitby

EM: adkgki@r.postjobfree.com

WORK HISTORY

The Oshawa Chronic Pain and Migraine Management Clinic

Executive Office Manager Nov 2020- Feb 2021 contract

Girls Inc of Durham

PROGRAM FACILITATOR April 2019- Sept 2019

Food for Thought Durham Region

INTERNSHIP

Various schools across Durham area Sept 2018-April 2019

Centennial College

PEER TUTOR

Ashtonbee campus Feb 2018-Dec 2018

Storage-Mart

FLOATER May 2017- Dec 2017

Whitby, ON

ASSISTANT MANAGER Aug 2016- May 2017

ACTING MANAGER April 2015- Aug 2016 contract

Barrie, ON

Massage Addict

FRONT DESK RECEPTIONIST Nov 2014- Feb 2015

Barrie South, ON

Dollarama

CASHIER Nov 2013- April 2014

Barrie, ON

Photo Gift World

PHOTO LAB MANAGER Sept 2012- Sept 2013

Barrie, ON

Zehrs Market

CASHIER TO DEPARTMENT MANAGER July 1991- Sept. 2012

Barrie, ON

EDUCATION

Durham College Mediation and Dispute Resolution Post Graduate Certificate

Centennial College Social Services Worker Diploma

Everest College Medical Office Administration Diploma

Contact this candidate