K E N S T O C K T O N

**** **** ******** ******

Fort Collins, CO 80521

970-***-****

adkgjt@r.postjobfree.com

https://www.linkedin.com/in/kenstockton

P R O F I L E

Excellent communicator - able to explain complex information clearly.

Solid reputation for delivering award-winning products on time and within budget.

Creative problem solver, with an eye toward bottom line results.

Accomplished manager with success in both startup and large-organization environments.

Proven ability to concurrently manage numerous projects across multiple time zones and cultures. R E L E V A N T A C C O M P L I S H M E N T S

Technical Writing

Designed and developed user manuals, reference materials, online help, and software interfaces for a variety of commercial hardware and software products, including Unix-based HP software (HP-UX), tape storage systems, workflow management software, and source code control software.

Created and maintained documentation for business management processes, forms, and policies, including process flows, procedures, etc.

Developed training strategy, wrote, and updated training classes for telecom software products.

Planned, researched, and developed documentation for telecom software products.

Designed, developed, and managed content on numerous web and SharePoint sites (both internal, team- focused info and external, customer-focused info).

Created a comprehensive documentation website which enabled easy dissemination of review drafts, provided a single focal point for all project team members, served as a gateway to the archives, and gave visibility to the documentation lifecycle and processes.

Won several professional awards and received numerous positive comments from professional reviewers and customers for excellent documentation.

Used a wide variety of documentation tools, including MS Word, Visio, PowerPoint, FrameMaker, and various proprietary authoring systems.

Project / Program Management

Managed production of documentation for Hewlett-Packard Enterprise networking products. This included creating/maintaining the doc plans, scheduling, and working with an international team to coordinate reviews, localization, and online publishing.

Managed development and production of customer documentation for over 50 HP consumer products (digital cameras and photo scanners). This included creating the documentation strategy, developing tactical plans, and planning / managing the budget. Lowered average development time for camera documentation from eight months to three months and lowered average project costs by over 40% using continuous process improvement.

Managed Early Marketing program for HP digital cameras, acting as a liaison between marketing, supply chain, and manufacturing to ensure timely delivery of camera prototypes and early review units to regional marketing partners and reviewers. Defined long-term strategy and processes and streamlined existing processes to achieve substantial cost savings.

Selected and managed external vendors (both local and international) for documentation, localization, and early marketing programs.

Managed a sheltered workshop for developmentally disabled clients. This included coordinating rehabilitation services for 150 clients, supervision of 11 staff members, negotiating contracts with industrial customers, engineering time studies, and serving as liaison to schools, community agencies, and the general public. Also developed a weekly in-service training program for staff and implemented a structured, measurable quality control program.

Served as Acting Admissions/Placement Director at Indiana Vocational Technical College. Problem Solving / Analysis

Coordinated a major university research project studying human information processing. This included managing lab operations (hiring, training, and supervision of research participants, performing all data collection for the project, and helping with the analysis of data.

Conducted annual national survey of cooperative education programs for a national research center. This included survey design, database development, and statistical analysis of results. Also assisted in developing research proposals, doing literature searches, and evaluating workshops.

Designed/wrote programs to query databases and analyze survey results for a national educational association. Also designed and developed databases for surveys and mailing lists.

Worked closely with HP service and support teams to provide service documentation for worldwide repair centers. Effectively used call center data to significantly improve documentation.

Helped to incorporate BMC Software products into HP OpenView IT/Operations software. This included training, documentation, support planning, beta testing, and general release management.

Regularly evaluated effectiveness of HP consumer documentation by conducting usability tests, monitoring support call data, and contributing to the content of Beta and Delta tests.

Awarded three patents for user interface products for HP digital cameras. Communications

Coordinated network of 17 employment/training agencies - gathered and published information from employers about local training needs, wrote a monthly newsletter, and marketed employment/training programs to employers.

Initiated, coordinated, and conducted numerous customer visits for HP documentation groups.

Planned, developed and maintained internal communications efforts in support of a HP-wide major change management initiative (establishing a set of common tools, standards, and processes across HP Services).

Developed and published general newsletters and directed communications to HP community affected by retirement of legacy software applications.

E M P L O Y M E N T H I S T O R Y

Larimer County, Fort Collins, CO (Business Analyst, Technical Writer), 2017 - 2018

Aquent, Boston, MA (Project Manager), 2016 – 2017

OtterBox, Fort Collins, CO (Technical Writer, Project Manager, Process Engineer), 2009 – 2014

Hewlett-Packard, Fort Collins, CO (Technical Writer, Project Manager, Program Manager), 1995 – 2008

Self-Employed, Fort Collins, CO (Technical Writer), 1993 – 1995

Hewlett-Packard, Fort Collins, CO (Technical Writer), 1987 – 1992

American Association of State Colleges & Universities, Washington, DC (Information Assistant), 1986 – 1987

Indiana Vocational Technical College, Columbus, IN (Business/Education Liaison), 1983 – 1985

Developmental Services, Columbus, IN (Center Manager), 1981 – 1983

Cooperative Education Research Center, Boston, MA (Research Assistant), 1976 – 1979

Indiana University Cognitive Institute, Bloomington, IN (Research Assistant), 1975 - 1976 E D U C A T I O N

Master of Library and

Information Science

University of Maryland

College Park, Maryland

1987

Awarded a Graduate Assistantship

Media Technician for the Instructional Development Support Center

Instructional Designer on a project for the US Department of Agriculture

Internship at The Brookings Institution

Internship at the Office of the U.S. Trade Representative

Member of governing body of the College of Library and Information Services.

Contributing editor to the Bibliophile (school newsletter).

Grade Point Average: 4.0 (4.0 scale).

Bachelor of Science

Northeastern University

Boston, Massachusetts

1978

Major: Cognitive Psychology

Worked part-time (and later full-time) as a Research Assistant while attending school

Grade Point Average: 3.74 (4.0 scale).

Self-Directed Study

July 1979 - December 1980

Studied art, history, music, politics, economics, languages, and agriculture during an extended tour of Europe and Israel. Worked as an au pair for 6 months near Paris and as a kibbutz volunteer for 10 months in Israel.

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