BEAU BROUSSARD

*** *** **** ***** ● San Antonio, TX 78258

225-***-**** ● adkgj7@r.postjobfree.com

RISING INFORMATION TECHNOLOGY & INFORMATION SECURITY PROFESSIONAL

Dedicated, proactive, and self-directed IT and Security Specialist with 14 years of technical leadership delivering comprehensive IT support. Adept in technical trouble-shooting, asset repair operations, remote and desktop user assistance utilizing superior listening, verbal, and written communication skills. Excellent reputation for providing technical support to system users, troubleshooting new systems, and identifying innovative means to streamline processes. Determined problem-solver with success in aligning business and technical vision to implement innovative and creative IT solutions.

---KEY STRENGTHS---

Strategic Technical Leadership ● Network Security & Troubleshooting ● Data & Communication Systems Field Technical Troubleshooting ● Audio/Video Installation ● IT Communication Systems Technology & Service Standards ● Decision-Making Skills ● Customer Service ● Fluent in Spanish ●

---PROFESSIONAL EXPERIENCE---

SANDTECH SOLUTIONS, SAN ANTIONIO, TEXAS

DEC 2018 TO PRESENT

Learning Management System Administrator

-Create and manage user accounts in SuccessFactors Learning Management System (LMS) and manually update 3000+ training records for USAF 688th Cyber Wing to provide 100% training readiness for operational USAF personnel.

-Provide in-person and video teleconferencing training to Unit Training Managers (UTMs) for user-level and administrative LMS functions for 21 Wing Squadrons in multiple world-wide locations.

-Utilize Adobe Captivate to convert, build, and test all required training content into LMS-usable formats to include video demos, software-simulations, and trackable SCORM formats.

-Built desktop server and created a basic windows scripting batch files for one-click backup of training office files; implemented creative remote access capability to conduct system administration remotely during COVID pandemic.

-Install and manage all content on SuccessFactors SFTP server daily utilizing SecureFX software.

-Created multiple MS Access databases to convert Air Force Advanced Distributed Learning System (ADLS) training completion reports into an LMS-uploadable CSV file to update 3000-plus user training completions.

-Created MS Access database to convert Air Force Directory Services (AFDS) Excel file of 3000-plus Wing personnel into an LMS-uploadable CSV file for initial import and continued monthly update of accounts.

-Coordinate directly with Information Assurance personnel to maintain DoD security compliance of Common Access Card-enabled (CAC-enabled) LMS system.

-Submit and manage all LMS trouble tickets requesting system maintenance and upgrades and coordinate monthly with software vendor to ensure patches and updates are completed routinely and operational outages minimized.

SMS, SAN ANTONIO, TEXAS

MAR 2016 TO DEC 2018

LAN Support Specialist

-Installed, troubleshot, and upgraded Windows OS, MS Office, Link and SCCM software, hardware, and two VPN services for three Classified and Unclassified computer networks across three locations; ensured 100% compliance with all DISA STIGs and USAF policy guidance.

-Coordinated with cross functional teams for completion of 1,560 job order requests for 100+ internal customers to implement system software and hardware deployments and maintained Information Technology project lifecycle management process.

-Administered remote access tools to install and troubleshoot USAF Classified and Unclassified Operating Systems and operational software on system assets to include Commercial Off-The-Shelf (COTS) software.

-Managed SharePoint Ticket Tracking System and AF Remedy ticket system to efficiently organize, monitor, and report daily status of concurrent jobs. Utilized adaptive team environment to ensure timely completion of all job requests.

-Recognized by Company and customer leadership for proactive identification and correction of SharePoint issue and for tech overhaul of three VTC suites utilizing GVS software; saved customer $500,000 by avoiding new VTC contract.

-Created and updated 10 guides for implementation of new Windows 10 systems and ever-evolving network issues.

-Built and managed CST data storage servers for software deployment and data backup over Classified and Unclassified networks.

UNITED STATES NAVY RESERVES, SAN ANTONIO, TEXAS

MAY 2013 TO PRESENT

UNIT ENLISTED LEADER

-Manage 40 enlisted Sailors as Unit Enlisted Personnel Manager ensuring 100% completion of all personnel evaluations, mission operations, and training requirements on-time and on-budget.

-Created and manage drill weekend coordination system to ensure 24x7 accountability and readiness of 60-plus member command and validate successful payroll payments totaling over $300,000 annually.

-Managed and provided tech support for Classified Signals Intelligence system.

-Tracked scheduling, training, and language testing for 15 Navy linguists as Command Language Coordinator.

LG-TEK, SAN ANTONIO, TEXAS

OCT 2015 TO MAR 2016

LEARNING FACILITATOR

-Received and processed enrollments for DoD language courses and sent weekly roster reports.

-Administered Spanish language placement tests locally and coordinated testing for numerous locations worldwide.

-Prepared learning materials and equipment and conducted general classroom maintenance.

-Prepared conference room by setting up tables and equipment and handled needs and requests of presentation teams.

STUPP CORPORATION, BATON ROUGE, LOUISIANA

OCT 2012 TO AUG 2013

SHIPPING SUPERVISOR

-Liaised between Stupp Corp. and vendors regarding railcar requests, bills-of-lading, and inventory management.

-Supervised a four-shift rotation of shipping team members with a constant focus on proper pipe assignments.

-Managed payroll, time-cards, worker’s compensation and safety incident reports for 49 shipping team members.

-Created Microsoft Access database to streamline tracking of pipe production, storage, and job order specs.

UNITED STATES NAVY, VARIOUS LOCATIONS

OCT 2006 TO OCT 2012

CRYPTOLOGIC LINGUIST

-Effectively gathered and evaluated Signals Intelligence and analytical information in order to provide timely and accurate information to national policymakers, military customers, and members of the intelligence community.

-Gave weekly briefings to high-level leadership and was instrumental in decision-making processes.

-Contributed towards the capture and prosecution of 40 insurgents and dozens of high-value targets as the Collection Manager during Operation Iraqi Freedom.

LOUISIANA PUBLIC SERVICE COMMISSION, BATON ROUGE, LOUISIANA

MAY 2002 TO DEC 2004

FILE TECHNICIAN & IT SUPPORT ASSISTANT – STUDENT WORKER

-Resolved desktop computer hardware and connectivity issues as the in-house IT Support professional.

-Created network path to allow microfiche records the system access to print through government network.

-Visited remote workers at satellite locations in order to provide on-site technical services to include VPN installations.

-Monitored confidential filings for public service companies for the state of Louisiana.

COMPSTAR PLUS, BATON ROUGE, LOUISIANA

AUG 2000 TO FEB 2001

COMPUTER TECHNICIAN

-Constructed desktop PC’s for school districts throughout the state and created a dummy terminal system to function with the main Windows server to test capability of refurbished PC’s.

-Created and managed an inventory control system with Microsoft Excel and Access to monitor shop hardware.

---EDUCATION---

LOUISIANA STATE UNIVERSITY, BATON ROUGE, LOUISIANA

Bachelor of Arts, General Studies

Minors in Business, Construction Management, Sociology (2004)

---CERTIFICATIONS & TRAINING---

-Security+ CE Certification (2016-present)

-Active Top Secret/SCI DoD Clearance Since 2007

-CI Polygraph – Current as of March 2020

-US Navy Digital Network Exploitation Analyst Course (2016)

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