Director, Club & Membership
Resume:
CHELSEA BARB
Results-driven, dedicated, and accomplished leader with 8+ years of experience in the hospitality industry. Professional with a strong background in management, communications, marketing, event planning, and customer service. Interested in a leadership role with a thriving company that provides the opportunity to apply and develop skills in leadership, management, and customer retention while achieving both personal and professional development goals. Enthusiastic college graduate with the ability to establish priorities and meet challenges head-on with full dedication. Committed leader possessing strong interpersonal, verbal, and written communication skills. Assertive, result oriented professional with sales experience in pool memberships sales, communication, marketing, planning, and social events. Developed great time management skills while attending George Mason University; maintaining a 3.54 GPA and making the “Dean's List” and “Good Standing” while working part-time and full-time.
• Experience in analyzing information
from multiple sources and
consolidating the information into
reports
• Experience in gathering information
from to analyze the data and make
conclusions to present to my General
Manager when making decisions for
social events and member accounts
• Critical thinking, decision making,
and problem-solving skills
• Excellent written and verbal
communication skills
• Dedication to career and workplace
Seasonal Pool Sales, Membership Reports, Applications including Jonas Software Systems, ProspectPro, MemberPride, MembersFirst, DocuSign, Advertising, Marketing, Communication via Emails, Texting, Social Media, and Internal Displays, Interpersonal Communication, Staff Training and Development, Hiring Process, Inventory Control, Organization, Processing Payroll, Processing Credit Card payments, Bank Deposits, Purchasing
Objective
Professional Summary and Accomplishments
Core Qualifications
Skills
Education
• Ability to create and develop
alternative policies and procedures
for current practices to operate
more effectively
• Self-motivated with ability to lead
individuals and teams
• Ability to initiate and manage
cross-functional teams and multi-
disciplinary projects
• Organization, coordination,
planning, and effectively
implementing projects
• Adaptability- Efficient under
pressure, always meets deadlines
Bachelor of Science, Business Management Graduated May 2015 George Mason University - Fairfax, VA –Overall 3.54 GPA, 128 hours of coursework Dean’s List for 5 semesters, Good Standing for all 8 semesters Coursework includes:
• Business Management
• Operations Management
• Global Management
• Accounting
• Economics
• Business Communication
• Management Information Systems
• Finance
• Human Resource Management
22324 Tees Terrace, Ashburn, VA 20148 C: 571-***-**** adkgix@r.postjobfree.com Experience
Director, Club & Membership- Full-Time April 2019-Current The Golf Club at Lansdowne – Lansdowne, VA
Known as one of the most prestigious private clubs in the Mid-Atlantic region, provides members & guests with an ideal environment for golf and leisure. The Club offers 45 holes of world-class golf, a 43,000 square-foot clubhouse ft. Piedmont's restaurant, and is complimented with Lansdowne Resort & Spa hotel and amenities. Supervisor: Laddie Hunter, Director of Club & Leisure, 301-***-****
• Direct point of contact for all member needs. Track membership accounts to process resignation requests, downgrade requests, and member account updates. Send and process appropriate paperwork to keep Member files in accordance with auditing guidelines.
• Direct point of contact for all club related issues or concerns. Responsible for communicating with members to ensure the club is always operating at its full potential.
• Manage all club maintenance projects including a full lobby renovation to modernize the overall first impression of the club. Responsible for daily walk throughs of the clubhouse to ensure items are in place and presentable for members and guests.
• Solely responsible for all member communications. This includes gathering content and designing weekly communications (up to 5 per week), sending text messages to members for important club updates (up to 7 per week), visual boards including television displays, cork boards, and take away cards, design and gather information to create promotional flyers, and promoting club happenings on Facebook, Twitter, and member website.
• Create and promote Member events, including designing promotional advertising for all events. o Develop, organize, and promote 70+ Member events per year to increase revenue for the Club and to provide strong, member retention and value. This includes social events, Member golf tournaments, and holiday events. Responsible for all event reservations.
• Created a new member onboarding program that consisted of a communication strategy across all departments to welcome new members to the club. This included welcome emails, welcome phone calls, new member gifts, and connecting new members with our club advisory board.
• Communicate and work directly with multiple departments for communication, planning and executing events. Work directly with the following departments every day: Golf, Accounting, Recreation, Food & Beverage, Culinary, Purchasing, Conference Team, Hotel Member Relations Director- Full-Time April 2017 to April 2019 Chantilly National Golf & Country Club – Centreville, VA Chantilly National Golf & Country Club was built in 1960 and is a premier private club nestled among 214 acres in Centreville, Virginia. A beautifully maintained Ed Ault designed golf course, tennis, swim, dining, & activities. Supervisor: Kyle Mooney, General Manager, 850-***-****
• Created and promoted Member events, including designing promotional advertising for all events. o Developed, organized, and promoted 50+ Member events per year, including social events, Member golf tournaments, and annual holiday events. o Created new events to drive Member retention to create value for Club memberships
• Joined the Professional Club Marketing Association to meet with local marketing and member relations colleagues to share ideas, discuss successes/failures, and to develop bonds in the local area.
• Tracked membership accounts to process resignation requests and downgrade requests. Sent and processed appropriate paperwork dependent on membership category to keep Member files in accordance with auditing guidelines.
• Designed and gathered information to send out in weekly emails to the membership database, increasing member retention as Members are aware of promotions, events, and club updates.
• Create weekly Membership Reports to send to regional managers. These reports are used to calculate dues added, dues lost, reasons for Member resignations, and event revenue. This allows our company to find ways to retain our Members and audit our net dues.
• Seasonal Pool Membership Sales
o Total memberships: 2017- started with 189 Members and finished with 219 Members, 2018- started with 219 Members and finished with 259 Members o Organized and coordinated a Seasonal Pool Social Mixer for prospects and current Members to create value in the seasonal membership category o Responsible for developing and implementing sales strategies and programming at in preparation of the pool season
Member Relations Coordinator- Full-Time May 2015 to April 2017 Piedmont Country Club - Haymarket, VA
One of the most enjoyable 18-hole championship courses in Northern Virginia, designed by Tom Fazio and set amid the rolling hills of hunt country. Beyond the course, sip and savor in the restaurants, improve your game on practice facilities, relax on the patio, explore fun social events, and enjoy benefits beyond the Club as part of the ClubCorp family.
Supervisor: Scott Purpura, General Manager, 703-***-****
• Created and promoted Member events, including designing promotional advertising for all events. o Developed, organized, and promoted 50+ Member events per year, including social events, Member golf tournaments, and annual holiday events
• Gathered data from multiple sources (past practices, Internet, word-of-mouth) to analyze different vendors by using their pricing and amenities offered. Made conclusions to present to my General Manager providing multiple options when planning events.
• Designed and gathered information to send out in weekly emails to the membership database, increasing member retention as Members are aware of promotions, events, and club updates.
• Communicated daily with all Department Managers ensuring coordinated operations for social events and golf events.
• Create weekly Membership Reports to send to regional managers. These reports are used to calculate dues added, dues lost, reasons for Member resignations, and event revenue. This allows our company to find ways to retain our Members and audit our net dues.
• Responsible for minimal Accounting duties, including processing credit card payments, scanning checks into ITMS database, and bank deposits.
Bistro Captain Manager- Full-time May 2014 to May 2015 Piedmont Country Club - Haymarket, VA
• Processed payroll weekly as well as assisted managers in organizing staff schedules, providing optimal staffing for events.
• Coordinated purchasing and inventory control with department managers on monthly basis. Learned how to control our inventory of wine, liquor, and beverages to be sure we are monitoring our inventory cost percentage.
• Reviewed applications, conducted interviews, evaluated skills and qualifications for the positions applied for, and provided recommendations to Food & Beverage Manager based on my analysis. Bistro Server- Part-Time Nov 2012 to May 2014
Piedmont Country Club - Haymarket, VA
• Assisted managers to promote exceptional service and create a positive experience for customers, which was essential to retain Members and encourage them to return for future service. Learned to create “magic moments” by providing special requests and anticipating Member’s needs.
• Prepared and coordinated large events and/or group reservations by preparing tables with silverware, linens, and staff to provide exceptional service. Laddie Hunter
Professional reference
Tori Gomez
Professional reference
Wally Robinson
Professional reference
Kevin Griffey
Personal reference
References
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