Document Control Manager

WORK EXPERIENCE

Document Control Manager - Harris County Toll Road Authority, Ship Channel Bridge Reconstruction

ATSER, LLC - Houston, TX - July 2017 to Present

• Providing support for managing Submittal and RFI review and approval processes for the Office Engineer for client satisfaction on return times.

• Defining standards, workflows and processes for document controls tools and best practices.

• Provide leadership and expertise in implementing document controls tools and best practices.

• Administer the document lifecycle for engineering and construction documents.

• Define standards and workflows for documents.

• Administer the collection, authorization, publication, storage, and retrieval of documents

• Manage document processes and systems to ensure control and availability of documentation to site personnel.

• Prepare electronic document templates and maintain the master electronic project files.

• Perform quality checks on documents as they are returned to the Office Engineer.

• Perform yearly review of the Document Control Plan and make modifications as needed

• Perform yearly review of the Project Management Plan and begin modification process as needed.

• Receive and process all correspondences through PMIS.

• Distribute letter correspondences for reviews and maintain proper auditing records of the review cycle.

• Prepare and distribute all minutes of meeting for weekly meetings for participant review and final documentation.

• Provide Document Controls training to support personnel as necessary.

• Create a punchlist for close-out by identifying all close-out materials and creating a tagging system for future maintenance and auditing purposes.

• Successfully streamlined communications between Contractor and Project Management team through incorporating and training new development in project software for capturing correspondence, RFI’s and Submittals.

• Manage delivery of exceptional customer service in a fast-paced environment through phone, email and the ServiceDesk to clarify program intent, identify problems, suggest changes and document discussions/issues and translate changes into clear and actionable directives.

• Diagnose, resolve and mitigate issues escalated from the ServiceDesk for on-site and off-site users.

• Provide training on a weekly basis and as needed at on-boarding of employees in standard operating procedures to keep consistent and accurate data reporting between field and office personnel.

• Successfully transfer email servers and provide effective training and implementation for the project team, internal and field.

• Design training material to guide all employees for accurately using and incorporating Manage-IT, Outlook 365, Bluebeam and SharePoint on a daily basis.

• Coach field inspectors, lead inspectors, resident engineers, materials testers, lab managers, and the Project Management team by providing continual support and guidance after conducting their initial training.

• Proven ability to communicate effectively in diverse environments through the development and incorporation of training procedures and presentations.

• Author, revise, review and approve Standard Operating Procedures for project personnel and project operations which developed structure and consistency in data collection and easy access to documentation collected over a multi-year project.

• Perform periodic audits to ensure SOPs and White Papers are reviewed according to requirements and aligned with the most current processes, keeping communications and data entry accurate.

• Support and conduct weekly and bi-weekly audits as QA checks for field data entry and communicate with team on findings.

Document Control Manager (Corporate & Project) - Delta SubSea, LLC Delta SubSea, LLC - Montgomery, TX - October 2013 to August 2017

• Maximized organization and accessibility of project and corporate documentation by developing SharePoint sites for departments, resulting in improved document review processes and communication between project teams.

• Performed internal audits of documentation which allowed our company to have zero non-conformances during our ISO 9001:2015 audits.

• Integrated processes to simplify document processing and tracking, corporately and project specific.

• Streamlined the training process/communication for personnel, increasing required training completion from 25% to 65% in 3 months.

• Developed templates for forms, processes and procedures which created uniformity in company documents and established our brand with clients.

• Organized document tracking into document registers, allowing easy, quick access to clients and internal teams.

• Established tracking system to ensure offshore personnel credentials stayed current and proactively scheduled appointments to keep from expiration.

• Basic office administration.

• Offered advanced troubleshooting for personnel with SharePoint and Office 365 problems.

• Met day-to-day project needs for multiple projects at a time.

• Assisted Project Managers and Project Engineers in the development of procedures and close-out/archival of documentation and project sites.

Assistant Document Control Manager

Helix Subsea Construction - Houston, TX - March 2012 to October 2013

• Effectively upheld quality control of policies and procedures and received no non-conformances during our yearly ISO 9001 audits.

• Helped incorporate SharePoint alongside the I.T. department in subsea construction projects, creating an organized work environment.

• Developed and incorporated final as-built procedures, keeping customer satisfaction with the end product at 100%.

• Designed a SharePoint environment that was user-friendly, which allowed project managers and field engineers to easily find deliverables and see their status.

• Created document control procedures to ensure project documentation was accounted for and easily retrievable.

• Led a team of project document controllers and helped to keep documentation flow accurate and in compliance with ISO: 9001 standards as well as client standards.

• Trained SharePoint to new hires within the company. Project Document Controller

Helix Subsea Construction - Houston, TX - March 2010 to March 2012

• All documents were tracked using a Master Document Register for each project, guaranteeing that the client received a quality end product manual.

• Received and issued vendor drawings, hard copies and electronic messages.

• Gave personnel the tools they needed to properly execute the project by building mobilization manuals for offshore works.

• Attended team meetings with clients and gathered Action Items List/Minutes of Meeting for distribution internally and externally to address any actions that were tasked to the team.

• Built project documentation and filing structure from pre-planning stages to As-Built completion. Worship School Assistant Director/Executive Staff

H-Town Master's Commission - Houston, TX - August 2005 to May 2008

• Basic administration duties to keep files organized and easily accessible.

• Classroom instruction and curriculum development.

• Mediated conflicts between students.

• Successfully coordinated fundraising events by finding venues, creating and finding sponsorships and enlisting volunteers. Brought in 10% more than the original goal.

• Interfaced with prospective students and addressed concerns, increasing class size by 60 percent. Alayna Vazquez

Project Controls

18710 Timbers Trace Dr – Humble, TX 77346 – 281-***-**** – *************@*****.***

• Attended conferences and promoted via a booth.

• Incorporated a daily schedule, therefore increasing productivity of assignments and allowing more free time.

• Designed and created promotional material and made the program more visible, bringing in students outside of our local reach.

Youth Ministries Administrator

West Texas District Assemblies of God - August 2001 to July 2005

• Communicated with youth pastors and churches from the West Texas area, increasing the attendance of local events.

• Coordinated special events and increased attendance with communication, newsletter circulation and application processing.

• Kept accurate records through a hard copy filing system, enabling records to be found quickly.

• Created quarterly reports for the District Youth Ministries Director, giving him a greater understanding of incoming vs. outgoing and attendance vs. non-attendance.

• Booked travel arrangements for personnel internally and externally.

• Counted, tracked and deposited finances within the department. EDUCATION

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