Customer Personal

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Amna Hussain

Personal Information

Date of birth : 16/01/1991.

Place of birth: Sudan- Khartoum.

Nationality: Sudanese.

Email address: ****.**********.*******@*******.*** . Contact no.: +249********* .

Address: Sudan, Khartoum, Khartoum East

Academic qualifications

● University:

- University of Khartoum (2008 – 2012 )

Bachelor degree in Accounting and financial management. Objectives

Looking for an employment in a top organization that appreciates its employees’ hard work and creativeness, with the view to tap and polish whatever little talent they have. To work in an environment that best suits my nature and personality and meets my qualifications, aptitude and capabilities.

Working Experience & Achievements

September 2018 – Up to this day, Bank of Khartoum Customer Relationship Supervisor.

• Resolve all customer issues and facilitate new accounts development .

• Develop professional relationships with all customer contacts .

• Approve tellers over limit transactions on system & paper. 2

• Authorizations for Personal Bankers and Customer Services Officers on system & document.

• Revise tellers, Personal Bankers & Customer Services Officers daily work.

• Handle the branch main vault .

• Revise the daily Electronic clearance.

• Handle the bounced cheques daily report & closing the 3RD's accounts .

March 2013 – September 2014 Bank of Khartoum Personal Banker.

• Open new accounts & fixed deposits .

• Handle chequebooks ( requests, delivery, stolen & destroy )

• Handle ATM cards ( request, delivery, replace & destroy )

• Issuance of bank certificates & letters .

• Handle safeboxes ( creation, visits & cancelling )

• Handle all products provided by the branch ( mobile banking, SMS service & internet banking ).

• Handle all types of standing orders .

• Attracting new high value customers .

Personal Skills

Fluent in Arabic and English (speaking and writing).

Turkish Intermediate level.

Computer access knowledge: Typing, Microsoft Office Package (Word, Power Point, Excel, Outlook), Internet Accessing and web browsing.

Good communication and socializing skills.

Punctual and organized and can deal with different types of people.

Quick learner and easy adaptability to new methods and systems.

Ability to learn from the experience and proficiency of others, Very patient. 3

Know the importance of prioritizing competing demands at busy times by setting myself achievable goals.

Have the confidence that I will undertake my duties professionally and effectively under any situation given.

References :-

Available upon request.

Contact this candidate