JACK SIMPKINS

Greater Seattle Area

650-***-****

adkgh9@r.postjobfree.com

www.linkedin.com/in/jacksimpkins

EXECUTIVE SUMMARY

Expert innovator. Doesn’t just think outside the box…burns the box. Change agent. Builds innovative solutions to problems and expertly solves root-cause issues. Technical leader who leads by example. Expert at scaling large technical operations. Recognized by colleagues, vendors, leadership, and peers for being a highly functional problem solver with a tremendous work ethic. Innately curious. Excellent cross-management skills. Entrepreneurial by nature. Adaptable and collaborative. Solutions focused. Thoroughly enjoys building platforms that delight and exceed expectations while unlocking the potential of consumers and businesses. Utilizes a collaboration-first style of leadership. Broad-based IT management experience.

CORE COMPETENCIES

People Leadership: Leads from the front. Personally hired, trained, and developed dozens of senior IT professionals, programmers, BI/BA pros, data analysts, junior managers, product designers, and people leaders. 15+ years of total experience. Managed a team of 65 in the past. Currently managing a team of 30. Expert at recruiting, hiring, developing, and building technical savvy, cross-functionals.

Data Platform Managing Data Modeling Analytics: 15+ years of proven data modeling expertise. Deep background in data modeling and data science best practices enables ability to empathize with teams and work at a deeper level with project teams than an average manager. Spearheaded critical paradigm shift and data architecture overhaul at Gallo replaced 25,000 lines of custom RPG code and new visibility of the international business to the CFO (#2 Winery in the world with 50% of domestic wine sales). Deep experience implementing mission-critical data projects for various business units. Managed extensive corporate analytics platforms working with 300 business teams at FB.

Information Technology Strategy: Excels at planning a technical strategy that makes sense for the stakeholders involved, the IT department, and the company as a whole. Recognized by senior FB and Gallo leadership for bringing these 3 differing interests together into a framework that makes sense. Building a system to balance the needs and requirements of all parties and deliver projects on a timely basis while meeting cost objectives. This includes functional needs assessment, software/hardware selection, gap analysis, implementation planning and project management, the whole life cycle of both the individual projects leading to stakeholder value.

Tech Leadership: Deep expertise at scaling operations. Had the opportunity to create reliability teams and processes in order to grow services in a hyperscale environment. Key leader at Facebook during a time of 40% sustained, YoY growth. Proven track record of success at scaling has ensured multi-million-dollar projects are fundamentally proactive…and not reactive. Builds intelligent KPIs that manage relevant, real-time metrics. Able to architect a vision that recognizes overall scope, helps implement systems prepare for 10x growth down the road. Expert at developing managers-of-managers. Enjoys “coaching the coach.”

Business Analysis Solutions Architecture: 15+ years of proven experience in high-tech environments such as Facebook and E&J Gallo. Expert at analyzing technical and logistical issues that could potentially affect hundreds of millions of end-users and initiatives and products valued at tens of millions of dollars. Proficient in analyzing multiple business verticals in a sustainable support model. Developed insightful technical solutions for cross-business-unit challenges. Fundamentally understands the interplay between data, KPIs, and access to data. Built a successful career in designing scalable systems that create the right data needed. Firm understanding of data structures and how we get to KPIs is critical to success in large scale ops or processes.

Contract Management: Managed dozens of RFP contracts throughout career. Builds and manages contracts affecting people and also enterprise software. Proven ability to manage contracts that affect critical systems.

Budget Management Vendor Management: Proven ability to manage large, cross-business-unit budgets. Personally, managed and provided full oversight for a budget of $35MM.

Internal Client Support: Proven ability to provide timely, corporate-wide support to all internal clients resolving IT-related issues re: platforms, applications, mobile computing devices.

KNOWLEDGE SKILLS ABILITIES

Audit and Control Systems

Hybrid-Cloud Strategy

Cross-functional Project Management

Enterprise Troubleshooting

ERP Systems

Global IT Operations

Information Technology

Scaled Data Systems

Analytics Tools

Reporting

Organizational Design

Infrastructure Reliability

PROFESSIONAL EXPERIENCE

Head of PNW IT Operations Feb 2019 to Present

Facebook Seattle, WA

Moved to Seattle to grow and streamline IT Operations in the region. And enjoy a light rainfall. Company presence in the region is expanding and the need to scale this region is critical to company strategy.

People Leadership: Leading, mentoring, and developing a team of 30 with 4 junior managers. Built it from 9 to 30 in under a year. Led to a solid, cohesive, cross-functional roadmap and solid operational metrics. Established an Agile project cadence executing across multiple projects.

Scaling Operations: The Pacific Northwest is one of the fastest-growing FB sites we have 9K employee’s here and will quickly grow over 20K. I’m implementing processes and training the team to meet that growth curve without compromising service levels.

Program Design and Management: Designed an apprenticeship program that transforms our workforce and balances employment types between contract, full time and new short-term employees. Defined multiple new roles and implemented a transition plan to uplevel existing FTE’s and shift repetitive work to other job types.

Head OES – (Operations Engineering & Support) Multiple Team Leader Feb 2017 to Feb 2019

Facebook Menlo Park, CA

Created new role in order to address massive, enterprise organizational growth. Evolved into a more senior role in order to lead four distinct, mission-critical teams affecting essential operations. Built 2 engineering teams, a planning and project management team, and a product management team focused on packaging self-service solutions. Facebook Employees 25,000 to 44,000 in this time 2.5bil MAU.

People Leadership: Lead a set of managers and leads to deliver several support services and engineering functions for reliability and stability of both our corporate and product data environments.

Operations Engineering Strategy: Expanded our global operations footprint to include 6 time zones and 50+ people worldwide.

Team Leadership & Development: Created an engagement team project managers and product designers to deliver technology into our business units that consume BPO services. The team streamlines projects from the outsource space into IT so we can target the delivery of technology. Resulted in greater morale and faster project delivery by approx. 20% across the board.

Vendor Management: Collaborated with Tableau on deployment/management and user education in the largest Tableau installation globally in Tableau history.

Contract Management: Negotiated multiple 10MM+ software contract for analytics, storage, license mgmt. and rights mgmt. My team organized the vetting process and technical evaluation of products along with vendor selections in collaboration with our business units. Then we partnered with our procurement team to drive pricing and contract language.

BI Ops/Platform Manager Nov 2014 to Feb 2017

Facebook Menlo Park, CA

BI platform automation and administration continued to grow. We created a huge Tableau environment distributed around the world. I was becoming manager of 2 teams both BI administration and a new creation BI Operations. The new BIOPS team focused on reliability of Facebook’s product data stream with data from billions of users. Facebook Employees 9200 to 25,000 2bill MAU.

People Leadership: Led a team of developers and application experts that extend and maintain BI platforms at Facebook. This led to my technical teams becoming engineers and hiring engineering rather than application specialists. Took small company analytics tools (MSTR and Tableaus) to scaled environments with petabytes of data and tens of thousands of users.

Data Analytics Data Platform Management: close attention to operational metrics allowed us to engineer a highly resilient environment and complete multiple major upgrades without user down time. We moved to a proactive planning process and started vetting projects for impact as well as doing forward-looking strategic planning. Resulted in moving closer and closer to real time problem recognition and action in the data infra space. Built the foundation of ML and auto-remediation in this phase and started moving away from Dev/Ops and into software development. The strategic planning effort resulted in the foundation of an Infra PMO office 2 years later. Increased reliability and user productivity—our Analytics platforms eventually had 35,000 users.

Technology Strategy: Built integration tools affecting large distributed application stacks with multiple instances around the globe (EMEA and APAC) which led to globalization of our workforce in a balanced follow the sun model that allowed for both continuous operation and continuous development.

BI Platform Lead Sep 2013 to Nov 2014

Facebook Menlo Park, CA

Continued to lead and built the administration team to 12 people and started building back end automation and increasing the engineering focus and environment reliability. Also led the project to implement a 216 server MSTR cluster. The largest MSTR environment to ever exist. This effort built our team infrastructure infra and automation capabilities. Facebook Employees 6300 to 9200 890mil MAU.

Microstrategy Admin March 2011 to Sep 2013

@Facebook Menlo Park, CA

Main implementor and system architect for the Microstrategy BI suite at Facebook. Over two years, this grew from an individual role to a small team of 8 people. Hired and created the team and grew our responsibilities to include all corporate third-party data tools including Tableau. Metric: FB 3500 to 6300 Employees – 750MM MAU.

Senior Business Analyst Data Warehouse Program Manager ETL Developer Feb 2005 to Nov 2010

Gallo Modesto, CA

Consolidated North America and International data warehouses over a 2-year project putting EMEA, APAC and North American business metrics into the same model. This represented sales, revenue, and inventory. The project replaced 25,000 lines of custom RPG code and new visibility of the international business to the CFO. Metric: #2 Winery in the world with 50% of domestic wine sales. Multibillion-dollar enterprise.

Data Architecture Strategy: Ultimately replaced 4 employees to manage a hypercritical reporting issue. Ensured that global revenue was accurate.

Scaling Operations Tech Leadership: Shifted the team/department from local focus to global focus and integrated the international unit’s data into a single globalized model. This required shifting from mainframe-based architecture to a scaled Oracle RDBMS data warehouse model.

Technology Strategy: Brought in modern ETL tools to support the reporting and visualization demand of the Finance department. Updated the sales forecast model and took load performance from 23 hours to 45 minutes.

PeopleSoft – Lead Systems Administrator

Dates Employed 2000 – 2005

Employment Duration 5 yrs

Pleasanton, CA

I led a small team of sys admins in PeopleSoft’s startup division focused on application hosting. We implemented the ERP suite for 55 customers over the course of 18 months. My team and I were responsible for process automation and streamlining customer environment builds.

Technology Strategy – use new deployment tools and automation to maintain and quickly grow the environment.

oResulted in 55 customers and over 250 servers deployed within the first 6 months

Scaling Operations – utilized monitoring and auto-remediation for common problems and to empower support tech’s to accomplish basic customer resolutions

People Leadership – provided stability and consistency in an environment that changed technology directors 7 times within the first 6 months. Formed a deep relationship between infrastructure admin team and customer support resulting in faster problem resolution and higher customer satisfaction.

SELECT EXTENDED CHRONOLOGY

Technology Manager PeopleSoft 2002 to 2005

Lead Systems Administrator PeopleSoft 2000 to 2002

EDUCATION

Bachelor of Science (BS)

Major: Biology Genetics Concentration Minor: in Chemistry

California State University-Stanislaus

Coursework: Biology, Chemistry, Microscopy, Life Sciences

CONTINUING EDUCATION

Digital Leadership Boston University

Topics Include: IT Leadership, Strategy, Personnel Management, Dynamic Leadership

Online via edX Auditing 2020

TECHNICAL BACKGROUND TECHNICAL SKILLS

Platforms: Windows 9x/NT/2000/XP/7/10, DOS, Linux, Unix.

Languages: SQL, NT Shell Script, Unix Shell Scripts.

Tools: Microstrategy BI Tool Suite, Tableau Server, SQL Navigator, Oracle Database, Redbrick, IBM DataStage 8.01/8.1, Oracle Designer, WinBatch, QuickTest Automation, MS SQL Server 2000, SQL Loader.

Project Management: Microsoft Project, SharePoint.

Collaboration: Zoom, Skype, Teams.

ERP Systems: PeopleSoft, JD Edwards.

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Skype.

PERSONAL INTERESTS

Hiking Fishing Swimming Sailing Backpacking Woodworking

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