Service Representative Customer Care
Resume:
Laria McDowell
Boynton Beach, FL
*************@*****.***
Customer service position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. Having the ability to establish rapport
with customers and make sure they're getting the proper satisfaction. Excellent communication skills, organizational skills and relationship building skills. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Teleperformance - Boca Raton, FL
March 2019 to Present
Inbound and outbound calls
Fast paced environment
Review customers account to make sure everything is accurate Explain billing details
Take payments
Explain different services available
Determine charges for services requested, collect deposits or payments, or arrange for billing. Customer Service Representative
IQOR - Pompano Beach, FL
August 2017 to February 2019
Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Insurance Representative
TELEPERFORMANCE - Boca Raton, FL
December 2015 to August 2017
Process and record new insurance policies and claims. Determine charges for services requested, collect deposits or payments, or arrange for billing. Review records for completeness, accuracy, and compliance with regulations. Answer telephone inquiries, referring callers to pharmacist when necessary. Process medical insurance claims, posting bill amounts and calculating copayments. Receptionist
MD Now Urgent Care - Fort Lauderdale, FL
May 2015 to July 2016
• Greet patients as they walk in to check in.
• Accept different forms of payments
• Update patient information
• Abide by the HIPPA law
• Deliver messages to the right department
• Answer phone calls from patients to set appointments Sales Associate/Specialist
MACY'S - Boynton Beach, FL
May 2013 to October 2015
Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Ticket, arrange and display merchandise to promote sales. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Cashier/Customer Service
TARGET - Delray Beach, FL
May 2015 to September 2015
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Process merchandise returns and exchanges.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Supervise others and provide on-the-job training.
Education
Associates Degree in Nursing
PALM BEACH STATE COLLEGE - Boca Raton, FL
May 2020
Associates in Nursing
BROWARD COLLEGE - Coconut Creek, FL
March 2019
Associate in Phlebotomy
CENTER FOR CAREER TRAINING - Fort Lauderdale, FL
February 2019
Skills
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Phlebotomy
• EMR Systems
• HIPAA
Certifications and Licenses
Certified Phlebotomist
Present
Contact this candidate