Mental Health Customer Service

Location:

Hampton, VA, 23681

Posted:

February 24, 2021

Contact this candidate

Resume:

Felicia Clark

*** **** *** ****** *-***

Norfolk, VA 23503

352-***-**** Cell

Job Objectives

To obtain a position in a professional environment that will provide growth opportunities while utilizing my experience and providing the best customer service and pleasant experience for consumers.

Highlights of Qualifications

Excellent Customer Service

Organizational Skills Including Weekly Charting of Mental Health Charts in

Accordance with CARF Standards and State Requirements, Attendance

Records, and Office Management of a School of 100 Students

Flexible Hours and In Working with Multi Agencies

Works Well Under Pressure

Receptionist Duties

Multi-task skills

Trained NAPPI-VerbaI De-Escalation

Defensive Training-TEAM

Excellent Computer Skills Including Word, Excel, Power-Point Spread Sheets

Excellent Phone Skills and Communication Skills

Skilled in Bi-Weekly Payroll

Professional Experience

Life Stream Behavioral Health Center (Lake Academy- Eustis, FL) Office Manager August 2001 to Present:

Answer All Phone Calls and Direct Them to the Appropriate Individuals

Filing of Mental Health Charts to State and CARF Guidelines

Faxing, Scanning, and Copy Machine

Daily Use of AS 400 Computer System for Lake County School Board Daily Use of TIER Computer System for all Records under Life Stream

Weekly Mailing (Parents/Guardians)

Maintaining Cleanliness of Lobby and Work Area

Intakes of all Students Enrolled (Educational & Medical Documents) Medical Releases

Scheduling Consumers for Medication Check UPS, Educational Meetings, Mental Health Meetings

Data Entry of Daily Progress Notes and Daily Phone Logs

Management of Monthly Medication Clinics

Ability to Work and be Professional with all Schools In Lake County and School Board Officials, Doctors, Probation Officers, Case Managers, Therapists, Parents,

Teachers, and all other Professions who Enter into the School Daily Monthly Medicaid Verification

Winn Dixie, (Eustis, FL)-Customer Service Desk and Cashier

July 18, 2011 to March 18, 2019

Friendly Customer Service

Organized and Responsible Money Management Skills

Able to Open and Close the Store

Flexible Hours and Excellent Attendance

Education Life Stream Behavioral Health Center Yearly Trainings

August 2001 to Present:

Customer Service Trainings

Confidentiality Trainings

Writing and Data Entry Trainings