Office Management
Resume:
Kerri Kitchens
Executive Director - Phoenix at Lake Joy
Kathleen, GA 31047
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Executive Director
Phoenix Senior Living - Warner Robins, GA
June 2018 to Present
Responsible for hands on operations execution at the community level. My responsibilities include the management of profit and loss, financial performance, the leadership and oversight of employees, and resident and family satisfaction. Also a part of the job responsibilities included is the management of the community based on Phoenix Senior Living policies, procedures and guidelines and is fully knowledgeable of all state and federal regulations, guidelines and reporting pertinent to the day-to-day operation. A key component to my position is the ownership of the Sales & marketing process to ensure maximization of revenue and our market position. The Phoenix at Lake Joy was also the Presidential Award winning, top performing Community in 2019 at Phoenix Senior Living after filling up in a 6 month period. Associate Director
ResCare, Inc dba Georgia Center for Youth - Center, Georgia May 2013 to August 2020
Responsible for management of all business management, financial and human resources functions within the administrative office at the Reynolds location. Continued to perform remote responsibilities after starting as Executive Director at PSL through August 2020. Portfolio Leader- Asset Management/Assumption's Specialist GE Capital - IKON Financial Services - Macon, GA
June 2004 to February 2011
• While on Assumptions team -
• Created process documentation from initial receipt of customer request through to system processing changes of lease Assumption.
• Handled the responsibilities of audits and documented the process for reporting team metrics.
• Responsible for training and for providing support for a rotating 3 person request processing team.
• While in Asset Management -
• Earned promotion from Portfolio Analyst to Portfolio Leader position following demonstrated superior performance and the ability to quickly learn and master complex concepts.
• Responsible for leadership and direction of 8 - 10 associates in processing all accounts receivable and timely collection of payables.
• Executed the approval process for all analyst negotiations.
• Maintained call center management process to ensure adequate phone coverage. Legal Assistant
Grantham & Peterson, Attorneys at Law
July 2001 to June 2004
• Installed complete networked Windows computer system within the office.
• Maintained all Personal Injury, Workers' Compensation and Criminal case files.
• Worked as the staff trainer for all new employees hired. Education
Master's in Business Administration
Georgia College & State University - Milledgeville, GA August 2003 to May 2006
Bachelor of Arts in Human Services
Mercer University - Macon, GA
2003
Skills
• Microsoft Office (10+ years)
• Business Management
• Profit & Loss
• Budgeting
• Accounts Receivable
• Human Resources
• Workers' Compensation
• Strategic Planning
• Office Management
• Administrative Experience
• Operations Management
• Management
• Leadership
• Financial services
• Financial analysis
• Financial modeling
• Financial Planning
• Financial Management
• Process Improvement
• Forecasting
• Marketing
• Pricing
• Risk Management
• Account Reconciliation
• Analysis Skills
• Management
• Data collection
• Customer service
• Payroll
• Relationship management
• Project management
• Time management
• Microsoft Excel
• Portfolio management
• Business development
Links
https://www.linkedin.com/pub/kerri-kitchens/b/788/5a9 Awards
Presidents Award
February 2020
The Phoenix at Lake Joy was awarded the top community at their annual awards for the 2019 calendar year for top the building’s KPI score.
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