Customer Service Specialist
Resume:
Frederick V. Dizon
K-**-** Bautista Cmpd., Brgy. San Isidro, Cainta, Rizal
Mobile No.: 092********
E-mail address: adkg5n@r.postjobfree.com
Skype: live:fred.dizon19
CAREER OBJECTIVE:
To be part of the company where my potentialities can be fully utilized and eventually acquire more knowledge and skills needed for the betterment of my service to the company.
WORKING EXPERIENCE:
Portfolio Officer Krystina Elsom
Dec 2020 – Jan 2021
Job Description: - Answering queries of guests thru email
- Assisting guests during their stay
- Calling vendors if needed
- Working with Property Manager and Housekeepers to make sure properties are guests ready
Leasing Line Service Agent Virtually Incredible
July 2020 – Oct 2020
Job Description: - Answering queries of potentials renters over the phone
- Making sure renters meet the criteria
- Setting up schedule for them to view the property
Portfolio Officer Hometime
June 2019 – March 2020
Job Description: - Answering queries of guests thru email or phone
- Assisting guests during their stay
- Calling vendors if needed
- Working with Property Managers and Housekeepers to make sure properties are guests ready
Appointment Setter Bro BPO
Sept 2018 – Feb 2019
Job Description: - Making outbound calls to possible seller to set up an appointment with a realtor
- Building rapport between the seller and realtor
Lead Generation Specialist Creacre
May 2018 – Aug 2018
Job Description: - Making outbound calls and doing survey to check if they want to sell their property
- Transferring possible leads to a different department for them to follow up
Customer Service Representative NTT Data Services
1800 Bldg. Bagumbayan, Eastwood Libis, Quezon City Philippines
May 2017 – Dec 2017
Job Description: - Helping doctors or their assistants with inquiries about patient’s health benefits
- Giving information or status of claims that they submitted
Subject Matter Expert Accenture Inc.
7th floor Robinson Cybergate 1 Pioneer Street
Mandaluyong City, Metro Manila
August 2012- June 2014
Job Description: - Helping customers with their billing concern
- Doing basic troubleshooting for their mobile phones
- Assisting agent with customers inquiries
- Taking escalation calls
Debt Collector Acquire Asia Pacific
LG-C, Left Wing, Lower Ground Floor, Worldwide Corporate Center,
Shaw Blvd., Mandaluyong City Philippines
May 2011 - June 2012
Job Description: - Making outbound calls to remind customers about their outstanding bill
- Processing payment over the phone
- Getting customer’s commitment for a payment plan
Customer Service Representative Sitel Philippines
26th Floor, Cybermall Bldg., Eastwood Libis, Quezon City Philippines
June 2008 – April 2011
Job Description: - Helping customers with their billing concern
- Tracking of customer’s check payment
- Doing basic troubleshooting for their mailing machine
Data Analyst S.L.S. Data Conversion
Francesca Village, San Isidro, Cainta Rizal
March 2006- May 2008
Job Description: - Copy and paste of documents from pdf file to word
- Making sure every word or sentences are in the correct order
- Putting basic codes (1st stage of E-BOOK)
SKILLS:
● Proficient in Windows Applications and MS Office
●Can operate various office machines/equipment
●Willing to undergo training
●Multitasking and reliable
●Fluent in English and Filipino
EDUCATIONAL BACKGROUND:
AMA Computer College, East Rizal Branch
Marcos Highway, Mayamot Antipolo City Philippines
Graduate of Bachelor of Science in Computer Science (2001 – 2006)
CHARACTER REFERENCES:
Maria Jufely Latayan - Team Manager, Accenture
Kim Manapat - Reports Analyst, Acquire Asia Pacific
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