Content Creation and Customer Care Service
Resume:
Mandah, Michael Chinwenwo
No ** Shoyebo Close, Doyin Omololu Street, Alapere, Ketu
adkg5m@r.postjobfree.com
PROFESSIONAL SUMMARY
A detail-oriented and result-driven customer care personnel, public communications specialist, content developer, and resourceful classroom teacher. Very organized with efficient written and verbal communication skills. Excellent in building and mobilizing dynamic teamwork aimed at increasing organizational productivity and efficiency. Good interpersonal (communication and listening) skills. PERSONAL SKILLS
EXPERIENCE
H. O. CORN - Content Developer and Head of Public Communications April 2020 - January 2021.
● Responsible for drafting bi-weekly newsletter to subscribers on the platform.
● Communicate with investors and respond to questions/inquiries about the status of their investments.
● Acknowledge and respond to all emails pertaining to the farm progress report.
● Issue press releases and advertorial contents.
● Assist with the development and implementation of policies aimed at improving efficient service delivery.
● Assist customer care representatives where necessary.
● Content Development and Public Communications
● Good knowledge of office management
● Ability to effectively manage and resolve conflict
● Excellent classroom management
● Strong listening and communication abilities.
● Very fluent in English and Pidgin (written and oral)
● Basic computer skills
● Problem-solving
TECHNICAL SKILLS
● Computer skills (Basic Knowledge of Computer) 2014 - 2015
● Zendesk CRM
● Monitor customer care representatives’ performance in relation to the achievement of organizational goals.
● Implement communication procedures, guidelines, and policies. Betpawa - Customer Service Officer
May 2019 - February 2020
● Make outbound calls
● Generate sales leads
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents Shepherdshills International Schools, Port Harcourt - English Language, Moral Education, Social Studies and Civic Education Teacher
September 2018 - April 2019
● Prepare lesson notes, create a conducive atmosphere for quality and effective teaching and learning to takes place, and serve as the class manager.
● With the approval of the Examination Committee, set and administer mid-term and examination questions, and evaluate pupils’ performances after each exercise based on approved guidelines.
● Work with other teachers to design colourful and fun-filled extracurricular activities.
● Assist with the development and implementation of educational policies to enhance academic excellence.
● Prepare minutes and meeting agenda for Parents and Instructors Forum meetings as the Secretary of the forum.
● Work with management and other key stakeholders to organize end of the year party and other social gatherings.
Benjamie Sewage Disposal and Management Services, Port Harcourt - Head of Operations and Public Communications
May 2016 - September 2017
● Incharge of operations, procurement of service materials and general logistics.
● Responsible for drafting all correspondences, public announcements, press releases and other documents/ articles.
● Assist with the development and implementation of policies aimed at improving better sewage management.
● Represent the company at meetings/summons and workshops organized by the Rivers State Ministry of Environment and other affiliate bodies.
● Assist and monitor customer service personnel to achieve organizational objectives.
● Implement government policies and programmes targeted at enhancing public health and hygiene.
Etinan Institute, Etinan, Akwa Ibom State (NYSC)- Government and Civic Education Teacher June 2015 - April 2016
● Prepare lesson notes and create a conducive atmosphere for quality and effective teaching and learning to takes place.
● With the approval of the Vice Principal Academics, set and administer mid-term and examination questions, and assess students’ performances after each exercise based on the approved guidelines and marking schemes.
● Work with school teachers to design stimulating extracurricular activities such as; debates, quiz, spelling bee, football competitions, etc.
● Assist with the formulation and implementation of educational policies to enhance academic excellence.
● Work with other Corps members and relevant stakeholders to organize weekly community service to host community and adjoining towns.
Lemchi and Sons Chambers, Port Harcourt - Administrative Secretary August 2014 - March 2015
● Handle traditional secretarial tasks such as; prepare minutes of meetings both formal or informal meetings.
● Call and answer phone calls from clients.
● Acknowledge and respond to emails from existing and potential clients.
● Send text messages and make copies of legal documents for attorney use in court.
● Manage office supplies and order replacements when required. EDUCATION
The University of Port Harcourt, - BSc. Political and Administrative Studies 2009- 2013
GOVERNMENT SECONDARY SCHOOL, OKPOROWO - OGBAKIRI, RIVERS - STATE - WASSCE 2002 - 2007
State School 3, Ibaa Rivers state - First School Leaving Certificate 1993 -1998
HOBBIES
Teaching, Reading, Researching, Watching Movies and Listening to Good Music REFEREES
Prof. G. Ekwueme Elechi
Department of Educational foundation
Ignatius Ajuru University of Education
Rumuolumeni, Port Harcourt
Chief Uchechi Osisioma (JP)
MD/CEO Abek Automotive Services
A Subsidiary of Ike Engineering Company
Chief D.C Eke (JP)
MD/CEO Chudeke Company Limited
Port Harcourt
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