Maria Angelin Rajan

Software Quality Analyst Lead

Email: adkg3a@r.postjobfree.com US Mobile No: 803-***-**** Shrewsbury, MA

Skilled and performance oriented professional in the Software Industry. I have been a part of transformation of young talents and the future generation for a few years which provided me the platform and opportunities to become a mentor, Facilitator, servant leader who would collaborate with the teams to empower them to use efficient and effective methods to unlock the potential of the teams by challenging everyone to share their ideas, celebrate successes and positively critique mistakes and transform it to learning opportunities. Have high potential to learn new technology and grow in the ever changing transformational digital world. As I continue to embrace my passion ready to empower, encourage and enlighten my teams to implement Agile practices.

Professional Experience:

Fleetcor : QA Lead ( Sep 20 – current )

(“FLEETCOR”) is a leading global provider of business payment solutions. It helps companies of all sizes automate, simplify, digitize, secure and control payment of various domestic and cross-border payables using specialized payment products for back and front office. It serves businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

Facilitate activities very similar to scrum ceremonies (daily stand-ups, refinement sessions, sprint planning, demos, retrospectives) for the QA teams.

Co-ordinate all testing activities to both the teams (Onshore and offshore).

Perform all duties related to Change Management Process

1. Create Change Request

2. Assign and create CTASK tickets to all the Coordinating teams.

3. Check the progress of the Change Request workflow (New, Assess, Authorize,

Scheduled, Implement, Review and Close.

4. Create pre prod Checklist

Worked with the Release Management process from Ideation, Software Development, testing and release preparation, Release readiness activities, Release activities and Post Release Activities.

1. Validate story to ensure that Acceptance Criteria is complete

2. Perform functional, regression and system testing on code

3. Provide QA signoff

4. Facilitate UAT signoff process

5. Append Change Tickets with QA and UAT Approvals.

6. Attend preCAB and CAB meetings.

Work with the product owner, Scrum Master to effectively manage the product backlog assign tasks to the team members and work with the QA teams to remove impediments by coordinating meetings and follow up.

Manage relationships and communicate with key stakeholders, including leadership Prepare reports and updates as needed.

Implemented Quality process, methodologies, defect management, reporting including standards and best practices.

Create and Maintain JIRA and confluence spaces for the QA teams.

Good understanding of Branching, Merging and Deployment code in version control software GIT and CI/CD pipelines.

Technical Skills:

Testing Tools: QTest, Zephyr, ExperiTest, Sauce Labs.

Tools: JIRA,Confluence, Box GIT and Slack.

Agile methodologies: Scrum and Kanban

Technology: AWS, Database (MySQL workbench and Oracle).

Software: MS Office, Windows,

Frameworks: Robot.

Summary of Work Experience:

Excellent understanding of software development life cycle, software testing life cycle, and defect life cycle.

Proficiently analyze business requirements, user stories and efficiently converted them into test scenarios and test cases.

Strong in identifying and strategically developing Test Strategies, Test Plans, Test Scripts, Test Cases, Test Reports and Defect Metrics( Traceability matrix, templates and other deliverables.)

Performed Smoke, Functional, Regression, User Acceptance, Interface, Exploratory and End to End testing.

Proactively identified potential risks and provided suggestive measures to facilitate the testing process.

Good understanding of Selenium automation using Selenium webdriver, Selenium grid, JAVA. Using different locator techniques and frameworks. Hands on experience with Eclipse, Selenium IDE and also via Sauce Labs generating tests scripts and executing the tests.

Mobile testing experience testing native apps. Web apps and hybrid apps in Android and iOS platforms.

Multifaceted experience over the years in a diversified environment with the stakeholders ensuring a flawless product and meeting expectations.

Detailed understanding of data flow in different processes (Payment, Product) and integration points of the applications.

Professional Experience:

Paradies Lagadere: (POS Tester) Jan 2019 – Dec 2019, Atlanta

Paradies Lagardère is a leading North American industry leader in Travel Essentials, Retail concepts and restaurant bringing several years of experience in pioneering trends, developing innovative shopping and dining options, enhancing and transforming traveler experiences. It also provides superior design, and award-winning store and restaurant operations and management. Paradies Lagardère is proud to have been recognized by the industry for excellence over the years. Best Airport Retailer for 24 consecutive years by Airport experience news. ACI-NA Excellence in Airport Awards.

Role: Software Quality Analyst

Testing Tools: qTest, Jira and Experitest.

UI and Backend Testing (Oracle Database ).

Project Description:

NCR Self Serv: A comprehensive software solution that leverages existing business services with a proven and customizable UI, workflow with several enhanced features for error handling, bagging, item security, cash management and device support. It can run in several modes to make a wonderful shopping experience for the customer. Self Serv Checkout has several optional features for providing customer service. A Remote Attendant Station permits store personnel to view, monitor, and respond to the activity occurring on multiple checkout lanes all from one location and it permits shoppers to pay for their transactions by check. Numerous signals are provided to alert store personnel when shoppers need assistance.

NCR Mobile Remote Attendant Program (RAP) application provides a user interface that can run on hand–held device. The attendant can scan, view, monitor, and resolve open and intermediate interventions in order of occurrence. It supports the handling of remote exceptions through standard and Smart Assist interventions.

Oracle Hospitality Simphony: is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Grab Solutions: One Omni Chanel platform with many digital touchpoints with mobile app. Self Ordering kiosk and Order at Table. It allows travellers to use an app to pre-order meals within airport restaurants at their convenience and enhance their travel experience using native mobile apps, web apps and hybrid apps using iOS and Android platforms and supported embedded systems KDS, Printers, Grab Tablets and other integrated systems.

AppleCare Warranty: Is another CI/CD Application the AppleCare Protection Plan for a MacBook computer or a separate AppleCare Protection Plan for Apple products displays extends both support and hardware to three years.

Freeway Commerce Connect Direct: is a continuous integration and continuous deployment project with payment solutions integrated with Retail (POS) and dining (Oracle micros simphony), and Mpos terminals. Excellent understanding of Payment Flow in web and mobile payment platforms (ApplePay, Google pay or virtual wallet), Types of Tender and payment methods Quick chip technology, NFC, EMV contactless, Trigger amounts, Cardholder verification methods, Response codes, transaction trends in real time and all Freeway commerce connect guidelines compliance together with Reporting and Analytics.

Strategize, design and develop test plans, scenarios and test cases.

Executed test cases, Regression scripts and record results for functional and regression testing in different channels.

Created clear and accurate software bug reports using remote access tool bomgar with images, videos and other credentials used for testing, giving a very clear picture to the leads and developers.

Testing enhancements features by taking the Assumptions and Risks involved into consideration for complete test coverage.

Acquired strong business knowledge and understanding of the process, product/ item flow.

Prepared and managed test cycle schedule and milestone chart.

Collaborated with cross functional teams onshore and offshore and Co-ordinated testing activities.

Setup defect review meetings for prioritizing & triage software defects.

Performed backward compatibility testing for Mobile Apps, CI applications testing the previous versions of Apps and applications.

Coordinate with Infrastructure for environment readiness.

Involved in doing End to End testing in the regression iteration for the releases involving Business Services Changes / Pricing and Promotion Changes.

Collaborate with release management for deployments of builds.

Trained and prepared documents for the UAT teams (Store Operations and Management teams).

Tested different applications involving third party vendors like Braintree, Grab, micros, freedom pay.

Knowledge Transfer Sessions for the new team members to walk them through different applications and the system flow.

Rx Prism Health systems: June 2016- Dec 2018, New York

Rx Prism health Systems is a healthcare focused company pioneering innovations in digital healthcare marketing through advanced technology. This global company offers high-end digital solutions by using cutting edge technology which is customer-centric and intuitively designed based on customizable measurement metrics and reporting systems that deepens user experience and enhances customer engagement.

Role: Software Quality Analyst

Testing Tools: Jira, API testing Postman

Project Description: The scope of the project is to provide the patients the user to record their metrics like food and medicine intake and provide checkpoints and updates about their health through the app for their medical devices. Worked with Browser Stack and Pcloudy for the project.

Worked as a part of software QA testing team in developing and implementing to ensure compliance with QA standards, government regulations, and customer specifications.

Created and executed manual test cases and scripts to uncover, identify and document software problems and their causes.

Logged defects and track them through all swim lanes and linked them to the user Stories.

Reviewed test cases from offshore QA team to ensure complete test coverage as per the business requirements.

Transitioned software development efforts to a test -driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.

Assisted in product-design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues. Worked collaboratively and communicated effectively with the software design team to maximize the team’s efficacy in developing a flawless product.

Informational Technology Specialist July 2013 - May 2016, GA

Played a key role in Digital transformation and implementation of several cutting edge technology educational software solutions in all areas of education including curriculum, instruction and assessment and learning Management Software Systems.

Orchestrated BYOT and mobile learning solutions in iOS and Android platforms for an enriching learning experience.

Worked as UAT Team Lead for implementation of software native apps, web apps and hybrid apps and the scientific devices for educational institutions.

Designed and developed software documents for end to end user to enhance their learning experiences with the integration of the latest technology.

Implemented technology based extra-curricular activities and clubs to prepare them for the engaging and changing digital world.

Developed and implemented action plans for several problems like trouble shooting issues, ticketing and escalation procedures within the institution.

Worked as Software Implementation Coordinator - Clayton County Public Schools, Henry County Public Schools, Richland One schools.

Education Background:

Bachelors in Physics, Chemistry and Mathematics

Masters in Educational Technology.

Research experience program in GA Tech Robotic Lab, Atlanta, Georgia.

Research experience program in National High Magnetic Field Lab, Tallahassee, Florida.

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