Sales Representative

Location:

Philippines

Posted:

February 25, 2021

Contact this candidate

Resume:

CHERYL D. ABROGAR

** ******* ******

San Jose Navotas City

093******** / 86369445

*****************@*****.***.**

OBJECTIVE: To secure a position that allows me to contribute my leadership, handling people, sales and marketing related skills.

WORK EXPERIENCE:

December 2020 – January 2021: Call Center Guys

Canada

Customer Service Representative (Email Support)

Answering customer emails in a timely manner

Offering valuable support and information to existing customers

Provide an incredible customer experience

Provide professional & personalized communication to all customers

Knowledgeable in Shopify, Gorgias, Gooten, Slack

June 2020 – July 2020: Greenola

Tondo Manila

Part time E-Commerce Manager

Answer customer queries and concerns

Do after sales support

Handle Shopee and Lazada account

Monitor daily online sales an stocks allocation

Handle order fulfillment and track deliveries

Manage claims/returns

Handle customer service

Responsible in other marketing and administrative tasks that may be assigned

January 2016 – Present: Cherish Events Management

Navotas City

Freelance Event Organizer

Look for a clients for Social and Corporate Events

Event Planning, helped clients to manage their budget and helped them to look for a reliable supplier

Liaise with clients to identify their needs and to ensure client satisfaction

Conduct market research, gather information and negotiate contracts prior to closing any deals

Propose ideas to improve provided services and event quality

Organize facilities and manage all event’s details such as décor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.

Specify staff requirements and coordinate their activities

Proactively handle any arising issues and troubleshoot any emerging problems on the event day.

March 2015 – January 2016: Hordex Enterprises

Del Monte Quezon City

Account Manager

Responsible for planning, implementing and directing the sales activities of the company in assigned territory to achieve sales objectives.

Responsible to HORECA Account

Develop and innovate sales strategies to achieve organizational sales goals

Conduct market research and competitor and customer analysis

Conduct regular telemarketing, send mail proposals, client visit, product presentation and selling to new and existing clients within Metro Manila

Gather current marketplace information on newly introduced products, delivery schedules and pricing

Provide Management with activity and progress reports, customer needs, problems, interest, competitive activities and strategies and potential for new products and services

August 2014 – January 2015 : Robinsons Supermarket Corporation

Robinsons Town Mall Malabon Branch

Tinajeros, Malabon City

Department Head

Oversee daily operations not only to my department but the whole store

Ensures the achievement of the sales target of the assigned department

Ensures proper display of merchandise in the department based on standards

Monitors the best sellers and slow moving items in the department

Ensures proper implementation of promotional activities of all the departments

Ensures 100% compliance to company policies, procedures and work requirements

Coordinates with the buyer, coordinators and Merchandising department

Gathers, analyzes and develops Customer Service initiatives to address customer feedback and concerns

Responsible for reportorial management such as Shelf Service Level report on top 500 SKU, Analysis of category promo implemented in the department, Department Sales analysis, summary of manpower attendance and overtimes, overstock request and competitive price check adjustment.

Timely and effective preparation of reports.

Conducts Price survey according to approved schedule

Practices service excellence at all times

Practices uprightness in both professional and personal dealings

Generally produces dependable and reliable results

Provides adequate attention and focus on tasks and assignments and ensures targets are met as committed

Able to illicit active group support/participates actively in the accomplishment of group tasks and targets

March 2013 – August 2014: Gavino’s Japanese Donuts

Granada St. Valencia Quezon City

Operations Area Supervisor

Provides leadership, coaching, and directions to their assigned branch, to maximize the long term sales and profit potential of each branch

Develop and implement strategies pertaining to sales target and cost control and achievement of business profitability

Analyze over-all sales performance to facilitate in planning and development of over-all business operation

Oversee daily operations of 18 branches to ensure compliance to set standards, procedures and health and sanitation regulations and ordinances

Monitor market trends and development of the same product category in all stores such as new malls, new tenants that may be direct or indirect competitor, and customer wants and needs

Conceptualize in-store marketing programs and planning

Spearhead store opening activities from planning to execution

Conduct store visit

In charge in the general management of all Outlet Operations

Keeps the Owner promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggests alternative courses of action.

In charge to a schedule of every staff

Monitor the Quality of our Donuts when it is deliver to the Branches

Handling staff management (Interview the applicants, Orient the new and old staff, Trained every new hires, Monitor the attendance and performance of all staff, responsible for the evaluation of each staff).

November 2011 – January 2013 : HDI Stanford Finance Corp.

Cubao, Quezon City

Customer Relations Assistant

Conducts telemarketing and e-marketing with prospect clients to increase program awareness

Responds to calls and emails by providing helpful information to clients in order to increase qualified applicant visits and decreased unsatisfied clients

Assists clients while in the office vicinity by giving them direction or attending to their needs in order to prevent dissatisfaction to the company's services

Introduces other products and services of HDI if necessary to increase in referrals to the company

Facilitates and checks completeness of borrower's application form and other information needed by the borrower in order to decrease errors and insufficient information;

Ensures that all requirements were valid and acceptable to the policy to prevent decrease in exemptions

Endorses clients for orientation

Informs clients with their repayment dues

Performs cashiering functions by using official receipts for every cash received, preparing daily collection report and submits it to accounting supervisor; preparing daily cash deposits

Compiles consolidates, safe keeps all hard copy files of the company to ensure orderliness of documents

Prepares schedule of meetings for both internal and external clients

Receive, provide, and ensure appropriateness of response to client queries and complaints

Observe and exercise high standards of customer service and client relations.

February 2010 – April 2011: Consolidated Dairy and Frozen Food Corp.

Binondo, Manila

Office Staff / Sales Assistant

Assisted Sales Representative in any Sales Matters

Checking Invoice amount, quality order & outstanding balance

Filing the attachment of documents as well as making follow-ups for undelivered invoices

Forward original copy of customer acknowledged Sales Invoice to corresponding Sales Representative for Collection purposes

Received and check all remittances / collection from Sales Rep.

Responsible for the commission of sales representative

Responsible for the Inventory management

Coordinates with warehouse regarding the delivery schedules or other related concerns

Makes copies, collates and maintains permanent files and retrieves files as requested

Monitoring and follow up of account receivables

February 2009 – August 2009: Huasanwan Foodmart Inc. Balintawak, Quezon City Data Encoder / Receptionist

Encode and checked data (Purchase Order)

Perform duties that may be assigned from time to time

Handling incoming and outgoing calls regarding to the sales inquiry

Assisted the visitors ascertain nature and purpose of visit

Responsible for Inventory files and sales report monthly

File and organize documents

Monitor the unserved items and the log sheet of P.O

Assisted Invoicing Supervisor to do the Invoice and Delivery Receipt

Assisted all agents regarding to their Purchase Orders and other administrative tasks

August 2008 - January 2009: Marstech Trading and Services Int’l Inc.

Mother Ignacia Avenue Quezon City

Marketing Assistant / Office Clerk

Places, answers and screens telephone calls; screens and entertains visitors, ascertain nature and purpose of visit especially in sales matters

Monitor the Total Sales Amount per day

Ensures Office equipment at Marketing Department are properly working and turned off at work days end

Assist Business Associates with paper works, legwork, other administrative tasks and sales related concerns

Assist in office logistics such as product availability and record keeping

Assist Business Associates with some personal errands and tasks

Encode, files and checks all mails or Email, documents and other confidential matters coming in and out of the Marketing’s Department

ELIGIBILITY:

“Computer Hardware Servicing (CHS) NC II”

National Certification of TESDA in PGS Program

EDUCATION: STI College, Caloocan City

Diploma in Information Technology, 2007

TESDA Scholar for 2 years.

SPECIAL TRAININGS:

BusinessCoach Inc.

Events Management

(Planning, Handling different kind of events, Excellent Coordination)

San Juan

November 2016

International Electronics Technical Institute (IETI)

Computer Hardware Servicing NC II (PGS-TESDA)

Troubleshooting, Installation, Networking

Caloocan City

August - October 2009

SKILLS:

Microsoft Word, Excel, PowerPoint, C++, Visual Basic 6.0, Java, SQL, MS Access, Troubleshooting, Networking, Installation, Internet, typing skills, customer service, excellent written and oral communication skills.

Leadership, People Management, Handling an Events, Coordination, Marketing Strategies, Sales, Customer Service

PERSONAL BACKGROUND : September 25, 1988

CIVIL STATUS : Married

REFERENCES:

Mr. Reynald Lee

System Administrator / Over All Supervisor

Consolidated Dairy and Frozen Food Corp.

Binondo Manila

092********

Mr. Andrew Que

General Manager / Owner

Gavino’s Japanese Donuts