Kandeh Fofanah: e-mail: adkfyb@r.postjobfree.com, Brenton Road, Drexel Hill, Pa, 19026. Telephone: 267-***-****

PROFESSIONAL SUMMARY

An experienced and versatile IT professional with over 6 years commercial experience in an NT/NetWare environment. Completed MSc in Clinical Engineering with Healthcare Technology Management and bachelors in Computer Science and Business Information System. I have excellent knowledge of Windows 7, XP Professional, 2000 Professional/Server, NT4 Server/workstation, NetWare 4.1x, a very good working knowledge of NetWare 5.x and major aspects of computer hardware installations, configuration and upgrades. An excellent team player and also accustomed to working on own initiative in a variety of disciplines including troubleshooting clinical equipment; like infusion pumps and ventricular assist devices. Excellent communication skills with a positive, cheerful approach even when under pressure. Well accustomed to embracing change and complexity.

TECHNICAL AND PROFESSIONAL SKILLS

Networking Windows 9x/XP/2000/2003 TCP/IP, DHCP & DNS

Technical Support Microsoft Office 2000/2003 Cisco BAC, BTS CTNA Series

Troubleshooting Windows 2003 Server LAN/WAN/Frame Relay

Remote Support Network Hardware Installation Active Directory

Novell Netware Novell GroupWise Support Open View, ZenWorks

Microsoft VPN C, C++, Java, Oracle, SQL Computer Hardware

PROFESSIONAL HISTORY

NuAxis Technology (US Department of Labor) 170 S. Independent Mall, Philadelphia, Pa 19147: from April: 2014 - Present:

Help Desk IT and Telecommunication Analyst: (Level 2 Support)

Answer calls from Department of Labor staffs about logging issues in SEATS.

Maintain the Citrix zenApp application for both internal and contractors working remotely.

Review and recreate customer’s profiles on Citrix server.

Create windows account for customers using DRA and manage accounts access.

Migrate computer to Window 7 and join computers to domain.

Set up printers and print servers for customers both remotely and on site.

Remotely troubleshoot, install and download drivers for HP, Dell, Label and Xerox work center printers.

Install web camera and special software for specific users remotely and train users how to query and report to managers.

Install Microsoft Office and IFES software for customers over the network and at desk side.

Research, and investigate security threats isolate and remove affected systems and put policy in place to avoid security breaches.

Setup Microsoft Office and outlook mail for users, recreate citrix profiles and disconnect that are not responding.

Configuration of Exchange Policies and Email routing

Experience with coexistence tools like Quest software

Experience with migration tools like Quest Migration from Lotus Notes to Exchange

Ditech.Com (TEK System ) 1100 Virginia Drive, Fort Washington, Pa 19034, May 2013> April 2014

Helpdesk Security Fulfilment Analyst:

Use Service Now as the main ticketing system for the enterprise wide in the tracking of incidents, HR issues and application issues.

Monitor ally pulse account activities and record any changes

Help in the implementation of Service now by creating story requirement review

Help in the migration of Window 7 for the company computers including laptops.

Change video cards and flush the BIOS and rearrange the boot process and pixi boot the computers.

Backup client data using USMT and check to see if the security and printers have all been migrated correctly.

Reset users in citrix and Putty for Fast and reliable SSH and SFTP on UNIX servers.

•Use active directory in maintain users account and administration.

•Supporting window 7 end users for remote Ditech employees that use citrix XenAPP

Use Remote Desktop Connection Manager to troubleshoot network devices

Query the Ditech database of employees for the data migration on the Cloud terminal servers

Create citrix profiles for customers that have issues with current profile.

Train management and end users how to use new applications and maximize both human and financial capital.

Barclays Card USA (Randstad Technology) 125 South West Street, Wilmington, DE, 19801, October > March 2013.

IT Technical Support Specialist:

•Unicenter Service Desk management is a scalable and dynamic ITIL system widely used in financial industry

•Help users in maximizing production using financial applications like Tsys, People Soft Finance and Western Union Speedpay.

•Pro-act in using cloud system and distributing computing in monitoring critical systems which send automated messages when there is a threat.

•Troubleshoot Scorex production and QA to monitor financial transaction and any abnormal transaction

•Use RSA secure monitoring to give access to vendors of financial products use by the banks for transaction

•Use safeboot systems to implement secure connection for people working from home through VPN to prevent data being intercepted.

•Reset users in citrix and Putty for Fast and reliable SSH and SFTP on UNIX servers.

•Use active directory in maintain users account and administration.

•Supporting window 7 end users for remote Barclays employees that use citrix XenAPP

•Use Remote Desktop Connection Manager to troubleshoot network devices

Acer UK (Randstad Technology) 25 Canada Square, Canary Wharf, London, E14 5LB June – August 2012.

IT Desktop Technician

Experience of deploying and supporting over 4000 window 7 users for London Olympic Games.

Experience of troubleshooting devices such as PCs, laptops, printers, scanners, faxes, dsl modems, wireless routers and SMC routers including scalability and performance tuning.

Knowledge of setting up Microsoft Exchange Server

Knowledge of Microsoft Office 2010 support including Outlook

Advance knowledge of network troubleshooting including (dhcp, DNS, routing)

VoIP phones setup management and support (cisco phones, external service provider)

Basic support of iPhones and MacBooks (eg configuration of devices and adding mail accounts)

Assist the Venue Technology Manager in manual backup of application on removable devices

Comcast Business Class: 500 Enterprise Road, Horsham, Pa 19044 September 14 2009 to September 2011.

Technical Support for Phone, Internet and TV: (Work from Home)

•Use the Cisco BTS Softswitch 10200 to support Broadband Local Integrated Service for Cable (BLISS)

•Used Cisco Broadband Access Center for Cable (BACC 2.5) for provisioning and network management

•Use Orderpath in the verification and activation of phone lines in the switch and career issue resolution

•Use Safariview and Cisco BTS to diagnose network and troubleshoot issues utilized network application

•Use Trouble Ticketing System (TSS Remedy) in troubleshooting customer's network issues.

•Use COMTRAC billing system to check for customer rate codes during the troubleshooting

•Use Cable Data (DST) in the troubleshooting worldgarden issues with internet, process rate codes and all internet troubleshooting tools including ping, traceroute, partping mailhouse and follow LOQ's etc

•Build static IP for customer and assign them to ports as required by the customer

•Use ACSR billing and application support system to process credit card payment and build account, add and remove rate codes for TV Internet and Comcast Voice Service

•Monitor customer's internet connectivity, bandwidth and head ends for degrading of service and bandwidth using Watchtower.

•Monitor network signal levels on Scout Monitor for real time data for packet loss.

KRA Corporation: 301 E. Chelten Avenues, Philadelphia Pa, 19144 April 27, 2007 - September 14, 2009

Job Coordinator/Developer.

•Generate job leads about employers and process that information for our TANIF clients, motivate them to take full time employment.

•Get customers information that sign up to leads and review resumes before sending it to the employer.

•Do one on one with customers to assess their qualification and experience and relate this to available job leads

•Liaise with Carrier Agents to help identify job ready TANIF customers and prepare them for the 21 century work force.

•Enter case note and case manage the customer to identify which area they need immediate help with

•Use cloud to ensure the management team have access to valuable Kronos data to make decision

•Use Kronos to leverage time and attendance data to improve labor efficiency and save cost.

•Run Kronos report in real time to capture data discrepancy and reduce wastage in labor force

Catholic Health East (CHE): 3805 West Chester Pike, Newtown Sq, Pa 19073 October 2007 - April 2008

ITSS Helpdesk Support: Health Care

•Use help desk tools like Heat, Dame Ware for ticketing and remoting into computer for software support and 70% is resolved on first and the other is assigned to network support staffs.

•Using Pharmacy to support users in allocating medication to patient in all the 35 hospital within the RCH twelve Ministries in USA.

•Using Meditech and Meditech Client Server in supporting users in major hospitals either in Patient Administration or in the improvement of care.

•Use active directory in the One Domain doing password reset in window environment.

•Use lawsons in Human Capital Management and Supply Chain Management for hospital in the Ministries.

•Checking email, voice mail and other off the phone work according to Service Level Agreement and entering Trouble Ticket in problem management system for off phone work which should be completed within a timely manner.

•Use Siemens Pharmacy to print Medical Administration Record report for the twelve RCH ministries across USA, setup users reset password, and troubleshoot label and IP printers.

•Using Net Access administer orders to patient in bed for instance order lab, Radiology and Cardiology.

•Use Invision to resend patient information in the Ancillary System and also to enter medication orders in the Pharmacy System.

•Used VPN to help troubleshoot remote workers and enforce security policies across the network

Exceed Corporation: 1 Belmont Avenue, Bala Cynwyd, Pa 19144, April 2006 - April 2007.

Administrative Analyst

•Enter data unto database of the ETA Foreign Labor Certification, send correspondence to aliens Attorney for continuation of case and make decision on labor certification and send final decision to Attorney

•An advertised job that has been offered to the guest worker program though was not properly conducted.

•Send correspondent to aliens attorney notifying them of the unfair treatment of the American workers

•Order the employer to re-advertise the job on news paper of my choice and also place the job in the Department of Labor.

•Conduct a thorough recruitment process by reviewing the resumes and conduct phone interview with qualify American candidates

•Send the name and contact numbers of qualified US candidates to the employer to interview customers.

•Employer conduct interview and send me his decision of hiring the guest worker instead of the US

•Take decision base on all available evidences in the report and either accept the employer’s decision or reject it and send decision to aliens Attorneys and the Federal staffs, based on the USA immigration act.

EDUCATION

City University, London, United Kingdom (2012) 09/15/2012

Clinical Engineering with Healthcare Technology Management

Middlesex University, London, United Kingdom (2002) Graduated

Computer Science & Business Information System Honors Degree

City & Islington College, London United Kingdom Graduated

Computer Science & Information Technology Diploma

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