Charnise T. Morris

Florissant, MO

Professional customer service agent seeks new challenges and opportunities for growth and advancement in a secure permanent and stable position within a successful organization. Contributor to a company's mounting success by demonstrating work ethic, with the ability to function within a set of rules and regulations.

To exude enthusiasm as a team player. Seeking to establish a firm foundation that utilizes my excellent written and verbal communication skills that yield positive results. Along with good judgement and great attention to detail.

Authorized to work in the US for any employer

Work Experience

Deputy Sheriff

St. Louis City Sheriff Department - St. Louis, MO

October 2008 to Present

2008 -- PRESENT

Experienced Deputy Sheriff with 12 years of law enforcement and public service. Self-motivated who practices safe security measures and conflict resolution techniques to handle crisis and emergency situations and security professional with strong unified team spirit.

• Provides security by checking badges

• Escort visitors and authorized personnel

• Books prisoners, and inventory prisoner belongings

• Law enforcement clerical, office administration, and keyboard skills

• Radio dispatching

• Patrols courthouse building perimeter in order to maintain a high level of security

• Verify warrants and execute arrests

• Issues court summons, subpoenas and court papers

• Monitor cctv surveillance cameras and alarms

• Process security footage in order to maintain safety

• Operate switch boards to authorize inmates, in and out of secure areas

• Search prisoners and public for contraband and weapons

• Perform bailiff duties, which include transporting prisoners

• Prepare reports regarding accidents, fire, bomb threats, unusual incidents, or unlawful acts that occurred within the facility area

Cashier/Customer Service Associate

Apcoa-Central Parking System - St. Louis, MO

1996 to 2007

Execute monetary currency transactions for customers in a high-volume airport parking facility.

• Responsible for receive and disbursement of cash payments collected

• Calculate, balance and prepare daily financial reports of cash revenue each day

• Manage funds of assigned drawer for count accuracy

• Serve customers from abroad geographic area, while acknowledging patrons punctually and politely Reservations/Customer Service Agent

Trans World Airlines-TWA - St. Louis, MO

1994 to 1996

As an airline reservationist and boarding-gate specialist, known for delivering friendly service and personalized attention to all patrons. Solid knowledge of airline regulation matters. For having superior communication skills, received numerous thank you letters from passengers regarding professionalism and thoughtfulness.

• Excellent judgement and manage on-time flight accuracy.

• Display organizational ability while processing reservations, coordinate stand-bys and monitor cabin availability. Issue travel and hotel vouchers for passengers on overbooked or canceled flights.

• Announce flight Information, schedule flight reservations, issue tickets and distributing boarding pass, arrange and book hotel and car rentals.

• Respond politely to complaints regarding ticketing and baggage handling.

• Examine documents and input client's information into mainframe to ensure accuracy and compliance; verified flight forms and customer identification.

• Serve diverse geographical patrons from around the world. Education

Associate's degree in Law Enforcement

Police Academy Training - St. Louis, MO

2009 to 2010

Associate's degree in Business Administration

Harris-Stowe State University - St. Louis, MO

September 2003 to 2005

TWA Program in Tourism and Hospitality

Trans World Travel Academy - St. Louis, MO

1994 to 1995

Diploma

Lindbergh High School - St. Louis, MO

June 1990

Skills

• Contributor to a company's mounting success by demonstrating work stability at a consistent and high level

• Ability multi-task, operate metal detector, monitor surveillance equipment, concealed to carry, & maintain high security levels

• Recognized by management and professional associates for leadership & pleasant personality

• Microsoft Word

• Leadership Experience

• Windows

• Data Entry

• Driving Experience

• Customer Service

• Cash Handling

• Computer Skills

• Retail Sales

• Front Desk

• Hospitality Experience

• Budgeting

• Basic Math

• CCTV

• Conflict Management

• Active Directory

• Law Enforcement

• Computer Literacy

• Security

• Microsoft Office

• Clerical experience

• Financial Report Writing

• Microsoft Windows Server

• Legal Research

• Help Desk

• Network Support

• Dispatching

• Customer support

• Typing

• Filing

• Hotel experience

Certifications and Licenses

First Aid Certification

CPR Certification

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