JADANA GRIMES

**** ***** ******* ****** **** Midway, AL 36053 334-***-**** adkfvr@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.

Function independently with minimal direction and guidance

Pay close attention to customer interactions and use active listening skills to determine customer needs

Effectively prioritize work to ensure efficiency

Greenway Prime Suite EHR Microsoft Office / MS Excel MS Word MS PowerPoint Typing Speed: 40 WPM

KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-10 Coding Medical Terminology

Medical Records Management for the Billing Specialist HIPAA Compliance

EDUCATION

Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Office and Billing Specialist, 2019

Southern New Hampshire BS.BAD.HRM BS Business Administration w/conc in Human Resource Management, 2020-2023

PROFESSIONAL EXPERIENCE

Conduent Solutions, LLC Healthcare – Lexington, KY 10/2020 – present Customer Service Advocate

Assist members with questions or making payments

Understood members needs and expressed empathy and steps we needed to take to resolve issue

Assisted member with locating provider or pharmacy within software system

Chic Soul Retail – Auburn, AL 09/2019 – 01/2020

Receiving Associate

Inspected goods received, identify damaged or defective items and followed up to correct discrepancies as appropriate

Verified goods against records, maintained logs and computer data base, and recorded all relevant information

Observed all safety procedures and practices

The Hotel at Auburn University – Auburn, AL 03/2019 – 09/2019

Room Attendant

Thoroughly cleaned all rooms as assigned

Maintained high standards of cleanliness in all guestrooms

Promoted safety in guest areas by following strict procedures with respect to passkeys and entry to guestrooms

Demonstrated commitment to maintaining high quality standards and attention to detail

Food Giant Grocery Store – Clayton, AL 06/2018 – 03/2019

Night Manager / Cashier / Customer Service

Trained new hires, counted inventory and conducted performance evaluations

Processed transactions, accepted payments, and provided prompt, courteous customer service

Worked as part of a team and interacted with diverse customers and staff members

Murray Guard Inc. Security Guard Services – Auburn, AL 12/2016 – 11/2017

Security Officer

Circulated among visitors, patrons, and employees to preserve order and protect property

Enforced access control procedures

Responded to, investigated, and wrote reports of daily activities and irregularities

VOLUNTEER EXPERIENCE

Barbour County High School – Clayton, AL 08/2008 – 05/2010

Office Assistant

Answered phones and directed to appropriate departments

Checked in tardy students, filed paperwork and drafted letters

Maintained files and kept all information confidential

Contact this candidate