Customer Service
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Joy Howard
Waukesha, WI
Eager to get back to my passion of helping others look and feel better Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Hartlaub Services - New Berlin, WI
July 2020 to Present
Answering phones
Scheduling customer appointments
Selling Club Memberships
Selling unsold quotes
Sales Representative/Smile Guide
Smile Direct Club - Brookfield, WI
February 2020 to March 2020
Certification within first 2 weeks of employment on itero scanning machine 87% sales rate in first month of sales
Reason for leaving: company downsizing for future expansion countrywide Patient Service Representative
Aurora Urgent Care - West Allis, WI
January 2019 to January 2020
*Received Aurora Gold Star within my first 3 months of employment.
- Insurance/Personal verification
- Collect co-payments
- Answer multi-line phone
Manager
European Wax Center - Mequon, WI
2016 to 2019
• Continually exceeded monthly goals
• Certificate received for highest regional retail sales in 2018
• Increased previous years sales by over two hundred thousand
• Payroll
• Employee scheduling
• Inventory control
• Employee growth and development
Esthetician
Roots Salon and Spa - Greendale, WI
2015 to 2016
*First esthetician to reach $5000 in service sales in a month within the first 6 months
*Created different promotions to build spa business
*Created bundling packages to encourage guests to try new services and add ons
- Tailored individual skin care regimens for guests
- Increased business for chemical peels
- Full body waxing
- Recommended products based on skin care needs
Head Dental Assitant to Owner of Large Family Practice Wauwatosa Dental Group - Wauwatosa, WI
2004 to 2014
*In charge of office OSHA Compliance
*Inventory control
*Training of new dental assitants
*Scheduling
- Digital x-rays
- Simple/surgical extractions
- In office bleaching
- Prepared patient treatment plans
- Educated patients on before and after care
Skills
• Passion for Esthetic's Outstanding client care Excellent time management Extremely organized Motivated to succeed
• Body Waxing
• Dental Assisting
• Makeup Application
• Chairside Assisting
• Infection Control Training
• Upselling
Assessments
Work style: Reliability — Proficient
August 2019
Tendency to be dependable and come to work
Full results: Proficient
Teamwork: Interpersonal skills — Expert
March 2020
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Expert
Verbal communication — Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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