Jeff Sarbello

Middletown, New York ***** adkft9@r.postjobfree.com 914-***-**** LinkedIn

Account Manager Profile

Exceptionally innovative service expert with more than 15 years’ success contributing to customer service for a Fortune 500 company. Proficient in numerous service techniques and serving national accounts including, Ernst & Young, Goldman Sachs, UPS, and Verizon. Solid record leading, training, developing, and fostering dedicated teams focused on quality service. Organize health benefit fairs for large clients. Collaborate with sales teams on client escalations. Knowledge of leveraging tools including internal document sharing systems.

Proven expertise in:

●Key Accounts

●Cost Control

●Market Intelligence

●Microsoft Office Suite

●Customer Service

●High-Volume Healthcare Call Center

●Teambuilding and Training

●Cross-Functional Collaboration

●Customer Complaint Resolution

EDUCATION & CERTIFICATION

Coursework in Business Management

Ocean County College

Toms River, New Jersey

NY Life and Health License #1223031 (current)

PROFESSIONAL EXPERIENCE

Anthem BlueCross BlueShield – Middletown, New York

Senior Employer Service Representative, January 2008 to Present

Claims Adjuster, December 2003 to January 2008

Customer Service Representative, July 2000 to December 2003

Advanced through roles of progressive responsibility to manage 70 team members in meeting high standards for service and claims.

Ensure company and client goals/metrics are met by avoiding financial performance penalties and promoting superior service standards; oversee productivity and monitor call rates to encourage quality customer experience. Create and maintain internal document sharing system for internal departments to share and maintain specific educational materials per account. Participate in developing and implementing policies and procedures for smooth operations. Process claim procedures and ensure team is knowledgeable on growing trends within the industry. Plan and execute health benefit fairs for large national clients. Collaborate with sales team on client escalations, employee concerns, and operations of business books.

Key Contributions:

Assigned as lead liaison for largest national account, Verizon regarding 500K medical insurance members.

Enhance employee retention and morale by promoting team spirit and instituting positive means of coping with stress in high-volume operation.

Created and edited account literature to streamline benefit plan explanations including Summary Plan Descriptions and Summary of Coverage.

Control costs by drafting requests for proposals to provide claims and clinical data.

Additional experience as Patient Access Representative at Monmouth Medical Center (Long Branch, New Jersey), and Customer Relations Supervisor/Security Officer at S/S Enchanted Isle, Commodore Cruise Line (New Orleans, Louisiana).