Manager Sales

Location:

Johannesburg, Gauteng, South Africa

Salary:

10000

Posted:

February 23, 2021

Contact this candidate

Resume:

NWABISA ROSEMARY NTUNJA

Place De Tetre, Mandarin Rd., Honeydew, Roodeport adkfr4@r.postjobfree.com 067-***-**** / 071-***-****

OBJECTIVE

Customer Service Consultant, Trainer and Manager with 7 years of experience ranging from telephone and online customer service, including training, sales (also including face-to-face), tech support, collections, retentions and customer care. Motivated to achieve and maintain customer satisfaction and contribute to company success. I am highly ambitious, self-motivated and result driven. Rendering my knowledge and experience in client support services, with strong communication and interpersonal skills, integrity, exceptional customer service, conflict resolution, time management and a student mentality - always ready and eager to learn and grow.

SKILLS & ABILITIES

Leader and/or Management skills, integrity, seasoned in conflict resolution, strong organizational skills, verbal and written communication, adaptive and enthusiastic team player, interpersonal skills, high motivation, service oriented, creative problem solving, proficient computer skills, articulate, financial reporting, energetic, calm under pressure and an active listener.

EXPERIENCE

TALENT AQUISITIONS ADMINISTRATOR – TAFADZWA CONSULTING CC

OCTOBER 2020 – JANUARY 2021 (TEMP 3 MONTH CONTRACT)

Duties include, but are not limited to, consulting with hiring managers on recruitment needs, developing recruitment selection criteria, and sourcing suitable candidates through a variety of channels.

Facilitating a pleasant experience for both job candidates and hiring clients, through excellent interpersonal and communication skills. I am responsible for assisting in finding, recruiting, hiring (and retaining) talented candidates. Also - planning, developing, and implementing effective Talent Acquisitions strategies for the organization. Including (co) building a strong Employer Brand.

BUSINESS DEVELOPMENT & TRAINING LIFE COACH (PERSONAL TRAINER) - THEE AUTHORGRAPH & HEAL AND BE HEALED (NGO)

NOVEMBER 2019 - CURRENT

Providing support in goal-setting, personal growth and behavior modifications. With the firm belief that one needs to, as the saying goes, be the change one wants to see in the world. Currently completing an online Personal Trainer (Fitness & Health) course and starting a sunglass accessory line, a leading example – by example. Inspiring people from all walks of life to establish their true passion and purpose, and assisting in finding the perfect mentor(s) to help guide them into realizing those passions and fulfilling their purpose.

SPA MANAGER – AFRO BHAN THAI SPA AND ACADEMY

JULY 2019 – OCTOBER 2019

Overseeing all aspects of the operations of beauty, health and wellness. Core duties included, but were not limited to, managing staff – including hiring, training and scheduling of employees. Overseeing facility maintenance, developing budgets and creating marketing and promotional strategies as well as advertising campaigns. Direct interactions with clients to resolve issues and developing client relationships to measure and ensure satisfaction with spa services and personnel.

Recruit and oversee staff

Assist with promotions and sales

Supervise facility maintenance

Ensure Customer satisfaction

Evaluating and establishing sales goals

Accomplishments: Complete coursework in massage therapy, cosmetology, health and wellness.

CUSTOMER SERVICE CONSULTANT AND UPSKILLING COACH – WNS (BRITISH GAS)

JANUARY 2017 – JUNE 2019

Helping UK pre-paid and non-pre-paid customers monitor and manage their energy usage (electricity and gas) at home, with the promotion and introduction of Smart Meter and Monitor installations in their homes. Arranging for the installation of Smart Meters and monitors in customers’ homes. Assisting customers on how to read their monitors, in order to ensure that they provide us with accurate readings, to avoid receiving inaccurate or estimated bills. Discussing and arranging gas and/or electricity price plans that best suit the customers individual (household) needs. Setting up payment arrangements for non-pre-paid customers who are either in arrears, or find themselves struggling to keep up with their fortnight, monthly or quarterly payment plan agreements. Assisting customers with migrating to and/or from their current gas and/or electricity provider(s). Training and upskilling of service advisors not meeting weekly and/or monthly targets (KPI’s). Recreating and conducting the implementation of training activities such as maintaining friendly and professional customer interactions, including internal training documents for product knowledge and services. Coordinating with QA (Quality Assurance) team on progress and areas of improvement.

Dealing with customers account queries.

Coaching, training and upskilling my and other team members.

Assisting my manager with arranging and executing daily, weekly, monthly and term targets.

Finding and implementing new and effective ways to improve customer service experiences.

Report back to management on daily, weekly, monthly and term group and individual performances.

Finding new ways to improve the skill set and knowledge of my and other teams, in order to improve their performance and the customers experience.

Corresponding with other team coaches on how to improve the performances of each team, therefore contributing in the overall outcome of business practices.

Conducting disciplinary investigations.

Assisting in the development of newly employed Customer Service Advisers.

Accomplishments: Exceeding target sales of Smart meter (and monitor) installations by up to 100% and more.

SALES & SALES TRAINING MANAGER – CASA DE LOCOS

JULY 2016 – DECEMBER 2016

Developed, designed and conducted the implementation of training programs for new and existing sales advisors through professional development workshops. Mentoring relationships after formal training and the promotion to sales representative. Providing daily, weekly and monthly reports to campaign sales Manager(s), by providing data on agent(s) progress, needs and areas of improvement.

Ensuring that my and other teams meet and exceed their daily sales targets.

Coaching and training.

Attending disciplinary hearings and assisting with final conclusions.

Set up daily, weekly and monthly targets for my team.

Finding and implementing new and effective ways to increase sales and improve customer satisfaction.

Report back to management on group and individual performance(s)

RECEPTIONIST / SWITCHBOARD OPERATOR – BOARDER AIR

JANUARY 2016 – JUNE 2016

As the first point of contact to/with the business, my day to day duties included, but were not limited to, the welcoming of clients (old and new), assisting with technology resources and directing clients/guests the most suitable agents to assist with their travel and accommodation arrangements. Providing full spectrum of office administrative and clerical support to various departments, including report distribution, mailing, courier deliveries and directing calls to appropriate persons. Conducting meetings with manager(s) to ensure work efficiency and personal development, including assisting with meeting and event coordination. Excellent customer service skills and the ability to work efficiently and multitask in a fast-paced, high pressured environment.

General Administration (distribution of mail, faxing and photocopying)

Operating two switchboards (each with 7 incoming calls)

Arranging meetings (including making arrangements and reservations for meetings held outside of the office)

Taking minutes during minutes and distributing information captured from discussions with relevant people

Procurement (buying of groceries and stationery)

COLLECTIONS ADVISOR - CAPITA

MARCH 2014 – NOVEMBER 2015

Focusing on customer service, sensitivity, and building a rapport with customers, in order to provide assistance to those with financial difficulty. Active and attentive listening skills, to help make informed decisions on their unique circumstances and information given. Discussing and providing customers with the best suitable payment plan/arrangement(s) to help manage their overdue accounts, and help prevent them from falling into arrears in the future.

Assisting customers who were financially distressed

Discussing and setting up Payment Arrangements

Assisting customers with Debt Recovery

CUSTOMER SERVICE & TECHNICAL ADVISOR – MERCHANTS EE

APRIL 2013 – FEBRUARY 2014

Answering incoming calls and troubleshooting customers’ mobile and network technical issues. Duties vary based on the number of calls and nature of the problems the customers call in for. Using the information provided by customers, to establish the best suitable steps to be taken in order to resolve their issue. In a case where a customer’s issue cannot be handled over the phone, we would ensure that the customer’s account or profile is fully updated, and advise (ask) that the customer go into one of our mobile stores to have it fixed. Ensuring that all calls received, and in some cases made, are logged – including dates, times, reason(s) for call, advise given, actions taken and final verdict of the call.

Dealing with customer queries and complaints

Assisting customers with technical issues with regards to handsets and network issues

De-escalating calls of irate customers

EDUCATION

ONCUE COMMUNICATIONS – JOHANNESBURG (2016)

TELEVISION PRESENTING CERTIFICATE

AFDA – CAPE TOWN (2013)

BACHELOR OF ARTS IN LIVE PERFORMANCE

PAROW HIGH SCHOOL – CAPE TOWN (2009)

MATRIC CERTIFICATE

COMMUNICATION

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