MIRVAT Zakaria El Turk

Date of Birth : */*/****

Address : Abu Dhabi, UAE

Email : adkfnd@r.postjobfree.com

Phone nb : +971-**-*******

OBJECTIVE

I would like to obtain a position in a well-established company where my experience in front desk, customer service and administration can be utilized. A position that will enable me to use my strong organizational skills, educational background, and ability to work well with people who enjoy challenge-seeking opportunity to learn and improve skills.

CORE COMPETENCIES

Administration

Customer Service

Networking

Reporting

Coordination

Decision Making

Excellent Communication

Email Writing skills

EDUCATION

AL FAIHAA VOCATIONAL CENTER – LEBANON 1996 - 1998

• Certificate of Specialization in Tickets & Reservation( 03/06/1998)

• Certificate of Specialization in English Language ( 03/06/1998)

• Certificate of Specialization in Computer Language ( 20/05/1998) TRIPOLI TECHNICAL INSTITUTE –LEBANON 1995 – 1996

Certificate of Accountant

TRIPOLI HIGH SCHOOL – LEBANON 1993 – 1995

High School Diploma

WORK EXPERIENCE

Receptionist/Customer service SALAMA – Islamic Arab Insurance CO. Abu Dhabi “Dec 2014 – June2020”

Responsibilities:

Responsible of telecommunications system.

Notifies company personnel of client arrival.

Receiving checks from the customer and the bank for procurement. COUNTER STAFF / Remittance Clerk -Operations Lulu International EXCHANGE. Dubai Aug 2009 – May 2014

Responsibilities:

Provide fast, excellent and error free remittance services (DD/TT/WU/CE etc) to customers from the published timing of the branch in a very professional way.

Respect AML rules, policy and procedures of the company wherever applicable. Collect all supporting documents (Master document for remittance, copies of IDS/Trade license/invoices and LOA) for the transactions conducted and arrange for keeping them as per the uniform filing system of the company. Arrange for transferring such documents to warehouse. Deal with all customer complaints and find suitable solutions or inform and follow up such complaints with Customer Care Cell in Head Office.

Read, sign and follow all the circulars from the head office or admin and respect the rules/policies of company Forward stationary requisitions to the concerned staff in Admin/HO and ensure the availability of adequate stationeries/form in the branch.

Forward technical support requisitions to Admin Office. Respect office guidelines of the company and always keep the counter, drawers, tables and workplace neat and clean.

Attend all telephone calls within three rings and give currency rate/information as required by the callers. Provide adequate and necessary information whenever required to Head Office, Administration Office or various departments of the company.

Convey his/her training needs to Branch Managers and attend training programs organized by HR department. Other duties assigned from time to time by the Branch Manager to ensure the smooth functioning of the branch CASHIER Union Cooperative, Dubai. UAE Feb 2008 – Jul 2009 Responsibilities:

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Calculate total payments received during a period, and reconcile this with total sales. Keep periodic balance sheets of amounts and numbers of transactions. COUNTER PROMOTER Ansar Mall. Sharjah, UAE. 2007 – 2008 Greet customers entering establishment.

Advertise the merchandise to customers.

Answer customers' questions, and provide information on the merchandise. Achieve the sales targets on a daily basis.

CASHIER Al Sage Lebanese Restaurant, Sharjah, UAE. 2006 – 2007 Provide good service to all customers by maintaining a friendly environment. Be a medium of communication between the customer and the management. Receive the amount of purchase in form of cash, credit cards or vouchers. At the end of the day, calculate the total payment. Resolve the complaints of the customer, if any.

Perform sorting, counting and wrapping currencies and coins. Make sure that enough cash is available at the counter, for paying the balance to the customer. Customer Service Representative Fantasy Kingdom, Al Bustan Centre. Dubai, UAE.2005 – 2006 Responsible for customer care in a family and kids entertainment centre. Communicate clearly and effectively with participants. Take care of the kids and members of the Fantasy Kingdom Resolve customer complaints and issues.

Guarantee satisfaction and value for customers.

RECEPTIONIST Food Stuff Factory, Lebanon. 2005 – 2006 Welcome guests and greet them cheerfully, offer them seats and drinks. Answer phone calls, note down specific information or record as voice messages, transfer calls to different company staff and ensure that no calls go unanswered. Schedule appointments with clients and answer their queries. Guide guests about general location of offices and various blocks in the building. PERSONAL ASSISTANT Pediatric Clinic, Lebanon. 2004-2005 Answering calls and handling queries.

Planning, organizing and managing events.

Attending events/meetings as the principal's representative. Managing and reviewing filing and office systems.

Typing documents.

Sourcing and ordering stationery and office equipment. Schedule appointments with the doctor and answer queries of patients about meeting times. Maintain medical records and include any suggestions from visitors to improve the services of the clinic. COMPUTER KNOWLEDGE

MS Windows

MS Office ( Word, Outlook)

PERSONAL DETAILS

Languages Known : Arabic, English & French

Nationality : Lebanese

Marital Status : Single

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