Manager Project
Resume:
Erica N. Beckham
Pittsburgh, PA 15205
*****.*******@*****.***
Professional Experience
EdisonLearning Remote
Solutions Manager October 2020 - Current
Manage employees time and projects
Direct/manage all technical trainings all applications
Evaluate technology methodologies and revamp current processes
Manage all projects on enhancements, conversions, and implementations
Create various documentation for internal systems
Work with vendors/customers on integrations
Surgical Product Solutions Pittsburgh, PA
IT Manager/Consultant June 2019 – Sept 2020
Manage multiple vendor relationships
Manage the company’s entire networking platform
oAdministrator of Ceeva, Full-Service Network, Staples
Office 365 administrator
Direct / manage all technical trainings all applications
Admin for Salesforce / Odoo (ERP/CRM systems)
Lead all projects on enhancements, conversions, and implementations
Evaluate technology expenses and consistently find ways to save money while having access to the latest and greatest technology
Onboard all new employees with all technology, trainings, documentations
Careform/ConnectiveRx Pittsburgh, PA
Sr. Implementation Project Manager July 2018 – March 2019
• Manages client-facing projects.
• Leads project delivery, driving projects to meet key milestones, drive accountability and removing obstacles on multiple concurrent projects.
• Understands business processes and goals of client accounts and partners with them to implement their brand into the ConnectiveRx platform.
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Contributes to the definition of business requirements in collaboration with the agile team.
• Partner with operations in client communications and meetings: provide client updates related to project roadmap and standing client meetings.
• Documents, monitors, plans, and highlights anticipated risks and issues
• Monitors project actual costs vs. project budget.
• Identifies variances to plan and developing appropriate mitigation plans.
• Demonstrates understanding between project decisions and key business metrics and strategy.
• Provides clear and reliable communications to internal teams, project stakeholders, external vendors, customers and clients.
Global Tel* Link Pittsburgh, PA
Program Manager September 2016 – March 2018
• Lead the Project and Program team with ultimate responsibility for meeting technical and contractual performance commitments.
• Primary point of contact for customer & voice of the organization to customer on existing and follow on projects and programs.
• Developing partnership relationships with senior level client personnel.
• Implement Program Management systems and tools on a variety of projects and programs.
• Perform Program Management duties as necessary on assigned efforts.
• Establish, communicate project/program objectives, and priorities to the team and the facility leadership team.
• Establish and maintain a Project and/or Program Plan for each activity/customer.
• Interpret, translate, and flow down requirements into the Plan.
• Monitor compliance with project/program plan, including milestones and performance.
• Conduit for raising conflicts/issues within the projects/programs to senior management for resolution.
• Identify & manage risk and opportunities to meet project/program objectives.
• Provide recognition and maintain morale and motivation of project/program staff.
• Generate material and present program status regularly.
Sigma-Resources (SAE International) Pittsburgh, PA
Project Manager - Contractor February 2016 – September 2016
• Managed implementations (RSuite)
• Manage project budget of $500K+ and ensure company obtains best pricing
• Determine and minimize risk following company protocol
• Find solutions to eliminate obsolete systems to reduce costs
• Ensure that project team understands all aspects of the contract relating to their respective responsibilities and manage the check list in an organizational structure
• Managed all project sites in VersionOne
• Negotiate, analyze, and prepare purchase order agreements, contracts, and cost control budgets
Gateway Health Plan® Pittsburgh, PA
Sr. Business Technical Analyst January 2014 - December 2015
• Managed Business Analyst, by coaching, mentoring, and performance reviews
• Involved in bi-weekly PMO meetings to discuss upcoming project
• Managed Business Analysts
• Managed successful cloud migration of critical production and contingency plans with no issues to the business
• SME of SharePoint for Gateway Health Plan
• Managed, tracked, stored and controlled all documents for SharePoint (workflows, repositories, content management)
• Managed all project sites in SharePoint for the entire Gateway Health Plan
• Created and administrated all meetings on new enhancements for Gateway Health Plan
• Maintained a relationship with all stakeholders within Gateway to assure that all issues are resolved for all projects within IT
• Liaison between developers, stakeholders and other internal clients
• Planned meetings with executives to discuss road map and budget details
• Worked with best practices (Scrum and Agile environment)
• Evaluated and documented client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes
• High level understanding (SME) of applications
• Provided concise and timely status reporting as required
• Assisted in budget efforts and resource planning with management
University of Pittsburgh Medical Center (UPMC) Pittsburgh, PA
Physicians Services Division
EPIC Project Manager June 2013 – December 2013
• Developed and maintained detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures.
• Reviews project deliverables for accuracy.
• Developed cross-functional, change management and implementation strategies; ensure that all the participating parties have committed to effective implementation of the processes and procedures.
• Provided concise and timely status reporting as required.
• Developed and implement key metrics to measure and report on progress of initiatives
• Assisted team members in resolving project problems, escalates issues when necessary, and facilities decision-making.
• Identified trends and process improvement opportunities across departments within operations.
• Monitored operating performance against regional and national benchmarks.
• Performed cost/benefit analysis.
• Assured quality of information through business case and application level testing; validate test results to initial business needs.
• Assisted with achieving Operations division strategic goals as well as system strategic goals.
• Worked with other managers to achieve efficiencies across integration of projects.
University of Pittsburgh Medical Center (UPMC) Pittsburgh, PA
Health Plan
Senior Systems Analyst June 2011 – June 2013
• Evaluated and documented client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes.
• Assisted with the design and documentation of system functional requirements in formats to facilitate the development of deliverables.
• Drove projects within the Web Solutions department
• Maintained Executive Dashboard and SharePoint with statuses of all projects across the department.
• Managed teams on site, off site, and telecommuters.
• Assured quality of information through business case and application level testing; validate test results to initial business needs.
• Worked with technical services and the integration team to design, test and deploy appropriate hardware solutions, connectivity requirements and interface solutions.
• Managed projects utilizing the SDLC process from finish to end.
• Worked closely with CMMI to apply process improvement to increase product and service quality to achieve business objectives.
• Had customer facing interaction during most releases.
• Independently analyze and revise existing system logic difficulties.
• Suggested problem solutions or software enhancements; partners with business process experts to learn and understand problems with software.
• Conducted business requirements reviews and independently formulates logical statements of business requirements.
• Developed and managed project schedules, releases, resources, risk, action items, and reporting.
• Evaluated and documented operational performance, diagnosis issues/incidents, completes service requests/problem resolution for moderately complex to complex business systems or processes.
• Researched and gathered data, analyzed information and propose alternative solutions.
• Launched and built all departments at UPMC testing tool (Application Lifecycle
Management) and managed and trains all leads in every department on the application.
McKesson Automation Cranberry Township, PA
Quality Assurance Analyst, Software Development Sept. 2008 – June 2011
• Regression, Smoke, Milestone, and Integration test software and products.
• Worked in a Scrum and agile environment and became a scrum master.
• Set up hardware and servers for preparation to test.
• Apply new builds and test hot fixes when development releases fixes for functionality in software.
• Assured that all applications are running as expected by testing and approving software.
• Wrote, revised, and verified quality standards and test procedures for program design and product evaluation to ascertain Quality of software in Quality Center.
• Created and executed scripts and queries in SQL Analyzer and SQL Server Management Studio.
• Reviewed new or modified programs to determine if program will perform according to user request and conform to guidelines.
• Tested program for validity of results, accuracy, reliability, and conformance to establishment standards.
• Identified differences between established standards and user applications to suggest modifications that conform to standards.
• Conducted compatibility tests with vendor-provided programs.
• Was accountable and responsible for working on business-critical products that operate 24/7/365 and are distributed nationwide to many client sites.
• Provided 3rd level support for products to in-house employees and customers.
• Understand product requirements and work with Technical Product Managers and Business Analysts on projects to assure that all requirements are met in all areas of the release.
• Logged and tracked all bugs and enhancements in Visual Intercept
Comcast Cable Pittsburgh, PA
Information Systems Analyst, Project Coordinator July 2002 – Sept 2008
• Trained employees on all new system enhancements
• Worked directly with all departments to develop documentation and milestones for new processes and procedures to fit business needs
• Tested all new applications in billing systems
• Managed projects utilizing the SDLC process from finish to end
• Modified macros with Visual Basic to help prevent duplication of work and to help workflow improve
• Implemented all changes in company databases related to reconfiguration, mapping, and coding
• Had customer facing interaction during most releases
• Converted automated installations during diverse conversions with Visual Basic Scripting
• Provided help desk services for internal customers for database support for all error messages in billing system
• Tracked records in spreadsheets of increasing responsibility in project management.
• Outstanding leadership abilities; coordinated and directed all phases of project-based efforts while managing, motivating, and leading team members
• Created, modified, and ran daily reports through SQL and Oracle
• Maintained Employees User profiles for Security Access for all billing systems
• Developed and managed project schedules, releases, resources, risk, action items, and reporting
• Was responsible for auditing files for all conversion processes
• Managed all implementations and upgrades in billing systems
Technical Skills
Salesforce, Jira, Smartsheet, Confluence, Tableau, ALM, Quality Center, MS Project, MS Excel, MS Word, MS PowerPoint, Internal
Executive Dashboard, SharePoint, Visio, Rally, Informatica, Cognos
Internships
Department of Defense – Help Desk Intern (1998)
Provided help desk support for all internal customers, either via phone or on site.
FedEx Ground – IT Security Intern (1999)
Assisted on projects to help prevent fraud in computers and increased the security level
when necessary.
Us Bank – Database Administrator (2001) – 8 Week Contract through TEKsystems
Maintained all database tables and provided test calls to ATM machines.
Education
B.S., Management Information Systems August 2002
Robert Morris University 3.4 GPA Moon Township, PA
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