Customer Care Digital Marketing

BONANI KHAN

Phone: 056-*******

E-mail: adkfln@r.postjobfree.com

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Objective: To obtain a position that will enable me to use my professional experience and my strong skills along with my educational background and make a positive contribution to the company.

Skills:

•Customer Focus, Customer Service, team player, independent, Ms. Office Skills, excellent CRM & basic SAP skills, Admin skills, Phone Skills, Verbal Communication, Interpersonal Savvy, Problem Solving, Multi-tasking

Experience

Sept 2020 – 2021 Metropolitan School of Business and Management Dubai

Admission Officer

Online International Study Programs

Short Courses, one week MBA, International Postgraduate Programs, Bachelors.

Programs, Masters Programs.

Dealing with international students daily through emails, WhatsApp and calls when

required.

Qualifying them accordingly for the right Program, explaining details of the Programs.

Sending Program and Fee details.

Sending Acceptance Letter, Admission Letter And others.

Preparing Invoice when required.

Following up with new and existing clients.

Aug 2018 – Dec 2019 Al Futtaim – Hertz - Dubai (UAE)

Customer Service Assistant and Administration

•Receiving calls thru call center for follow up and updates on lease cars (commercial and non - commercial).

•Receiving daily mails from customers and clients for updates on leased cars (commercial and non - commercial).

•Receiving mails from different departments on the status on vehicles and updating customers and key clients.

•Calling and sending mails to customers with updates on their vehicles on jobs on going, completion, delays with agencies, maintenance team or workshops.

•Interacting and updating different key clients on their vehicles daily thru emails.

•Checking car pro, lease pro on ready cars, work to be completed, ongoing work, delayed car details, where the car is etc. car group, car exchange details, car expiry date for renewal.

•Checking and coordinating with agencies, workshops, maintenance team on status of jobs on the vehicles thru calls or mails.

•Receiving daily reports from agencies, workshops, registration team and maintenance team on the ongoing jobs, completion or ready for delivery cars to customers and clients.

•Sending mails to reg. team to renew cars.

•Scan docs, saving and filling.

•Checking police reports and filling them.

•Checking customer car docs and filling them.

March 2016 - May 2018 International Training Institute - Dubai (UAE)

Training Consultant and Administration

Providing International professional courses under Purchase & Procurement, Contract Management, International Certified Aviation Courses, Human Resource, Business Administration, Certified Management of Accounts, CIPS, Supply Chains, Marketing etc accredited from USA & UK.

•Dealing in direct & in house training programs.

•Calls on inquiries, inbound & outbound calls. Response to email inquiries, follow up calls, sending info, packages, modules, schedules by mail.

•Direct counseling & phone counseling. Taking registration directly or thru mails.

•Sending course details thru e- marketing & flyers thru bulk mail & digital marketing, free classifieds.

•Preparing & sending quotations to individuals & others. Preparation of proposals for corporate training.

•Preparation of completion certificates & coordination with faculty for international certificates

•Updating and maintaining old and new student information on CRM.

•Handling documentation, completion of enrollment on CRM & payment procedures monthly.

•Filing documentations, attendance forms, pay slips, registration forms, quotations etc.

•Managing and maintaining office administration. Coordinating with advertising team, preparing & marketing brochures, scheduling classes in coordination with faculties and trainers.

•Invigilating exams, giving out certificates and International diplomas.

•Coordinating & assisting in events like International conferences, seminars & workshops.

2014 - 2015 Etisalat Channel Partners as a Customer Service Advisor

•Dealing in inbound & outbound calls.

•Get to know the customers and their needs.

•Explain our offers and promotions etc.

•Offering individual and corporate deals.

•Handling objections & closing deals.

•Sending forms & requirements needed.

•Maintaining & updating all details in the CRM regularly.

•Meeting corporate clients if required for presentation and documentation and sign up.

•Sending out their packages.

Feb 201- Dec 2012 Gulf News – Dubai (UAE)

Senior Client Relations Officer

•Providing ad space on multiple supplement monthly reports for Gulf News paper and magazines.

•Titles on A5 size magazine, A4 size, A4 special, Berliner supplement format and others.

•Offering single rate and packages to clients on different titles

•Building up rapport with clients to retain future business with Gulf News.

•Face to face meetings, phone calls and emails to new clients and old clients from data base to provide different sized ads to the clients.

•Increasing and updating the data base and making follow ups daily to get a confirmation on the advertisements to close bookings for different reports.

•Sending release orders forms for booking and completion of closing report and having the ads booked.

•Coordination with studio and client’s needs on art work for the advertisements.

•Filling out daily reports and monthly supplement reports.

Aug 2009 – Sept 2011 Beacon House ( School in Karachi )

Class Teacher for KG and Grade 1

Subjects taught are: English, Science, Math, Computers, Arts and Social Studies).

•Preparation of weekly subject lesson plans & Home Work plans.

•Daily & weekly class activity planning

•Conducting admission assessment of children for Year 1 and Year 2.

•Preparation of yearly outline, term outline, lesson plans, tests grades and other reports.

•Planning and implementing group based daily lessons.

•Preparation of objective based evaluation.

May 2004- Dec 2008 Mashreq Bank – Dubai (UAE)

Customer Relations Officer (Personal Banking)

•Providing bank products (Personal accounts, credit cards, personal finance and auto finance).

•Dealing in inbound & outbound calls.

•Maintaining & updating all details of customers on CRM.

•Cross selling, references, closing objection and securing sales.

•Achieving targets, meeting deadlines.

•Handling documentation & payments.

•Building in relationship & emphasize on customer care and retention strategies.

Mar 2001 - Nov 2003 Standard Chartered Bank- AUH

Customer Relations Officer (Retail Banking)

•Providing Multi products to new and old prospective customers.

•Establishing rapport with new and existing customers.

•Approaching individuals (New, existing and potential customers), for banks products and service.

•Identifying customer’s needs, understanding concerns, listening & resolving issues.

•Following up & contacting customers regularly to retain them & obtain references.

•Using customer information forms face to face and over the telephone.

•Reviewing completed customer needs form in association with CRMS for further service and cross sales opportunities.

•Selling bank products such as, personal accounts, credit cards, personal loans, car loans.

•Also cross selling products to individuals (New, existing and potential customers).

•Achieving targets, meeting deadlines and emphasizing on customer care and retention strategies.

Qualification:

1995-1998: B.SC Bachelor Degree in Marketing (South Eastern University- Washington DC 1993-1994: Certificate of Higher Education (Our Own English High School) Dubai

1991-1992: Certificate of Secondary Education (Our Own English High School) Dubai

Personal Details:

Nationality: Bangladeshi

Visa Status: Dubai resident Under Father Language skills: English, Hindi, Bengali

Computer Skills: Good knowledge of all Microsoft office Application, SAP, CRM, Internet

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