Manager Service

Rodolfo N. Gonzalez Stanton

(Rudy)

** ********* **, *** *********, Texas 77381

936-***-**** / *******@*****.***

Qualification Summary:

Ambitious and productive employee who with my skills have been and strong force in the

growth and the promotion of organizations I have been involved. I have also been an

integral part of their financial growth by maintaining and creating new accounts and also

by increasing their visibility not only in the market place but also in the community. My

strong management, problem solving and delegation skills have allowed me to excel as

Account and Project Management and Director of Operations.

Career Summary:

Account Manager HVAC – Primary responsibilities included but not limited to

overseeing accounts payable and accounts receivable, monthly, quarterly and yearly

projections, preparation and review of proposals, performing compliance reviews of

contract and project, performing compliance on projects over 30k. Interviewing and

involvement of the hiring process of key employees. Managing the administrative and

customer relation/retention for the City of Houston, Metro and GSD, HISD Maintenance and

Repair Contract which included; handling the day to day operations and scheduling of the

Contract Group in the field and administrative personnel. Assures of customer satisfaction

and compliance of contracts and projects via face to face meeting, video conference and

scheduled periodic reporting and meetings. Working with the field team, project managers

and leads to assure the projects are on time and stayed within budget and with best

possible margins. Worked to resolve and find resolution for issues to assure customer

retention.

Customer Service Manager/Fleet Coordinator – By using my skills, include phone,

face-to-face direct sales and marketing to potential fleet accounts I was able to organize,

design and implement a department to target key fleet companies, and maintenance and

nurture current accounts, by doing so increasing the profitability to the company and place

it a contender to becoming a strong fleet service provider in the industry. I also organized

and set guidelines for establishing local and national fleet accounts with the services

needed to maintain the operation of their vehicles, e.g. UPS, Houston Police Department,

Harris County Sheriff’s Department, and Dr. Pepper to name a few. And positioning me the

Liaison between that fleet accounts, Ford Motor Company Representatives, and Engineers for

repair services. My skills in; contract negotiations, warranty repair mediation, and training

of new service advisors also brought profits to the organization.

Marketing/Operations Manager - As Director of Operations I managed the day to day

operations over sales, purchasing, scheduling and quality control of jobs preformed tasks

both in house and in the field. Also contract negotiations and mediation at all levels, of city,

state and federal entities including private companies of all sizes. I implement guide lines to

meet all Federal Regulations set by Texas Environmental Laws. My skills in direct

supervision, marketing and account relations I was able to save the primary account

causing the company to have lost their standing as the primary service provider in the

Galveston, Tx market place. Once re-establishing the company in the market, I established

new procedures related to the operations and maintenance/up-keep and day-to- day

operations of the facilities: ie: Moody Gardens, Transitional Learning Center and Grand

Opera House. Also, I implemented a management resolution groups to help resolve internal

and external customer grievances to assure a successful and positive working environment,

new hiring and firing procedures, as well as new methods to reprimand employees. My

marketing skills also included the marketing of the companies and representing it through

conventions and meeting with key members of companies in order to retain their business

and to acquire new accounts and by doing so increasing our visibility and our strength in

the market place.

Previous Career History

I contracted with various Optometric Medical Practices to design, install, and/or

reorganize their contact lens departments making it more profitable and increase patient

numbers thus increasing the size of the practice. This included negotiating with the

practice’s sales representatives, setting up pricing and advertising within their market

area/region. Worked closely with federal agencies on various projects. Hiring new staff,

staff training and development, and direct supervision of all employees. And set up guide

lines to work with in FDA regulations for the R&D department of new plastics for Class III

Surgical Devices

Employment:

Star Service Houston, Tx (4/2019 – 4/2020, reduction in force due to Corona Virus)

Daikin Applied – Houston, Tx (4/2013 – 4/2019

Gaia technologies-The Woodlands, TX (9/2010 – 4/2013 Dir. Of Operations

Planet Ford-Spring, TX (7/2003 – 09/2013) Customer Service / Commercial Fleet

Customer Service Co-coordinator

Maintenance of Galveston- Galveston, Tx (2/2003 – 6/2003) Operations Manager (out of

business)

Experiences/Certifications/Skills:

Marketing manager - 13 years

Service Advisor/Fleet Coordinator - 6 Years

Service Advisor Certification completed

Fleet Coordinator Certification completed

Bilingual - Ability to read, write, and speak Spanish

Computer Mainframe - ADP, Reynolds & Reynolds, and USC

Microsoft XP Professional

Lotus SmartSuite Applications

Internet

Proline software

Oracle

Astea

Education:

University of Houston (Houston, TX) - Science: Biology, Business Management

San Jacinto College (Pasadena, TX) - Continued Education: Business and Contract Law

Ford School - Marketing and Customer Service

References

(Upon Request)

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