SUMMARY

Enthusiastic, decisive, and hard-working Restaurant Manager and Marketing Specialist. As a Restaurant Manager, I have driven, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing customer satisfaction and profitability whilst maintaining high standards of food, service, and cleanliness. With proven success leading a startup, turnaround and high-growth operations; and strength in building cohesive, top performing and customer-centric team. As a Marketing Specialist, I am creative and innovative in creating marketing strategies that gave substantial growth to the business. Skilled at analyzing market trends and customer needs to develop highly effective and targeted marketing campaigns that align with the company’s business priorities and initiatives.

AREAS OF EXPERTISE

TRAININGS/CERTIFICATES

Strategic Planning

> Food Safety

Cost Control

> Basic Food Hygiene

Budgeting/Forecasting

Quality Control

Food Health and Safety

Customer Service

Feedback Management

People Management

Brand, Retail and Trade Marketing

Social Media Ad (FB)

EMPLOYMENT HISTORY

Position: Restaurant Manager Johnny Rockets USA Brand)

Company: international Foods Restaurant LLC –Qatar

Branch: Johnny rockets Doha

Date of Employment: April 2015– March 2020

JOB DESCRIPTION

Overall in-charge of crafting business annual Objective, Goals, Strategies and Initiatives in terms of Sales, Profit, Food, Service, Cleanliness and Condition, and Food Safety (FSCCFS), and People.

A.SALES – Achieve monthly sales budget through proper execution of sales building activities both local store and system-wide marketing initiatives.

B.PROFIT – Manage the bottom line of the business through the proper management of all variable costs.

C.FSCCFS – Adhere to the company standards in delivering a high-quality FSCCFS. Strictly follow the government rules and regulations related to food safety.

D.PEOPLE – In-charge of people development, movement, and productivity.

Position: Assistant Restaurant Manager

Company: international Foods Restaurant LLC – Saudi

Al Khobar Saudi

Date of Employment: April 2011 to May 2013

JOB DESCRIPTION

BRAND MARKETING

develop and execute marketing programs that increase brandidentity and brand awareness of a company and product.

Overall in-charge of promotion, advertising, public and community relation activities.

Packaging development.

RETAIL MARKETING

Implement visual identity guidelines on merchandising materials/ collaterals maintaining the store standard overall look.

TRADE MARKETING

Create Local Store Marketing activities and promos

Conduct market research study such as traffic generator survey, price sensitivity survey, and site/network study.

New product development and launching.

BUSINESS CHANNELS

Overall in-charge of developing and launching of store business channels such as Delivery, Drive thru and Kids Party.

DIGITAL MARKETING

Overall head of social media and digital marketing activities includes promotion, awareness and other sales generating campaign.

Position: Restaurant Manager

Company: JAWED Group

Store Assignment: Dubai UAE

Date of Employment: April 2009 to August 2011

JOB DESCRIPTION

PRODUCTION ASPECT

Production Management/Cost Management Food Cost and Paper Cost Analysis Conduct Monthly Food Quality Audit.

Utilities Management (Enercon)

Other Key Result Area

New Product Roll-out

Crew Team Supervision

Perform Mid-Month Outlook and Monthly Business Review

SAP Processing (Shop, Purchase Orders, Good Receipt Processing)

Building and Equipment Maintenance

Monitor and implement planned maintenance schedules.

Basic troubleshooting of equipment breakdown.

Enforces Good Housekeeping Practices.

Internal Quality Control Program (I.Q.C.P) Head

Leads the team in creating a quality program for operation development.

Analyze the cause of the problem and do corrective action and applications.

Utilize and maximize resources for profitable income.

MARKETING ASPECT

•Perform and Analyze Customer and Traffic Generator Survey

•Create a Local Store Marketing program that will support the annual sales target.

•Maintain good business rapport with external business partners such as government institutions and other private sectors.

•Execute Systemwide Marketing programs.

Professional Summary:

Total experience of 12+ Years in telesales and business development and as a Relationship Manager, customer support and recruitment

Experience of Business Development/Telesales of different products like micros, food costing, communication skills

Good team player as well as lead

Go getter attitude

Holding & participating in events for lead generation activities.

Maintaining client relationship.

Being a professional having good knowledge of technical things

Providing prompt and quality broking services to customers .

Can ensure the achievement of Acquisition Targets of Franchisee.

Strong communicator with advance business writing in English

Generating the leads through calls, emails and presentations

Work Experience:

Significantly increase the sale of the company

Create and maintain leads and target lists for potential new customers over the phone

Identify potential customers

Identify sales blitz opportunities

Meet account regional growth targets set by management for the assigned market

Provide continuous reporting on sales achieved

Help with market research when necessary

Help with competitor research when necessary

Help with various projects assigned to the sales team

Update all internal systems to properly track potential customer and customer contacts

Update the CRM with lead information

Track changes on leads

Input and update information on customer conversations

Help Account Managers and Service Managers to establish initial contact to new customers

HUMAN RESOURCE ASPECT

•Hiring and Training of Crew

•Conduct Performance Appraisal and Disciplinary Actions.

•Filing and Organizing 201 files of crew

•Payroll processing

Position: Part-time College Instructor

Company: Infotech Institute of Arts and Sciences

Position: Senior Captain

Company: 37 Crescent

Branch: Bangalore

Date of Employment: July 2005 – November 2008

JOB DESCRIPTION

Taking care of room service coffee shop and in room guest, banquet.

Was responsible for crew training schedules briefing about new promotion VIP guest complain guest.

Inventory control under budget sequences of services to be followed in standard way also appraisal of captain’s crew members based on performance.

EDUCATIONAL BACKGROUND

Bharat Sevak Samaj diploma in hotel management & catering teachnology

State Board (VishwaBharati public school)

10+2 (Dewan Bhadri Nath school)

WORK ACHIEVEMENTS

Qatar

•Food Cost savings of 13% versus the budget in a span of 2 months through proper inventory management.

•Achieve an NOI of +20.79% versus the budget of -4.66% through effective cost management.

•Initiate the launching of history worldwide.

•Initiate the launching of Johnny rockets Kids Party Channel and Delivery Service.

•Project lead for Johnny rockets Website, Reward Card Program, Online Ordering Portal and Call Centre Development.

•Contributed to system-wide (whole johnny rockets) sales growth of 50.47% vs. Budget last 2016 through proper execution of marketing calendar.

•Achieved store opening sales target for all stores (5 out of 7) through proper planning of opening activities.

•Able to increase FB followers from 12k followers last 2016 (before I handled the social media) to 82k until April 2018.

•Broke the history of johnny rockets Dohawhen it opened as one of the top 5 highest opening sales for worldwide with 30.65% growth in 2017.

•2 consecutive years Awardee as one of the Most Preferred Brand in Qatar

•Nominated as Most Admired Retailer of the Year – Food Services (QSR) 7th Annual Industry Based Jury Nomination Awards 2017 •

•Brought Sales increase of 13% for 2011 through local store marketing activities.

•Sales increase of 33.35% for 2011 as Jolly Kids Party Manager through “Book for a Rebate Campaign”

•Sales increase of 46.87% for 2010 as Jolly Kids Party Manager through “Project Call Back”• Sales increase of 121.12% for 2nd semester of 2010 as Bulk Order Manager through Sales Call to Schools and Offices.

•Sales increase of 22.05% for 2010 as Delivery Manager through proper training of the people, incentive programs and reducing the complaints.

•3 years contender and finalist for Marketing Excellence Award for Business Channels.

•2014-2015 Gold Star Awardee for being consistent in achieving high FSC Audit for Food and Production Process.

•3 years 100% (2013-2015) Inventory Management rating during Corporate Audit.

•Able to generate a saving worth 650,000 for utilities last 2014.

•Able to generate a saving worth 845,000 for FCPC last 2014.

•Achieve 100% Quality Systems Review (QSR) Rating for CAT 2 (Strategic Management 20132014). CAT 3 (Customer Focus 2011-2015) CAT 4 (Information Management 2015) and CAT 5 (Human Resource 2010-2011) during Quality Management (QM) Audit.

PERSONAL INFORMATION

Date of Birth: April 20th, 1984 Place of Birth: Kashmir

Religion: Hindu Citizenship: Indian

Weight: 74 kgs Height: 5’6”

Civil Status: Married Gender: Male

Mother’s Name: keemta bhan

Fathers Name: Ak bhan

Languages: English,Hindi. Arabic (Mother Tong Kashmiri)

English (Proficient)

CHARACTER REFERENCES

NAME ADDRESS OCCUPATION

Rakesh Gadoo +966*********) Saudi Johnny rockets Business head Qatar Saudi Bahrain Dubai

Applicant Rakesh Bhan

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