Hima Bindu(Hima) Kalepalli Email- adkfig@r.postjobfree.com

Sr. Customer care and sale rep Phone- 248-***-****

Overall 8+ years of experience in customer care and e-commerce retail industry.

Provided extended client support at different level of customer issues.

Established a own company in latest printing technology and took it to next levels

Creating the promotions, adding new business products/designs.

Sole representative in mentoring the products in different states along with demo’s.

Created Client and customer relationship ambience with expectations.

Fast learner in ERM tools based on client usage with key tags.

Handle stressed out situations and helping teammates for un-resolved and critical calls.

Diversified in computer and technical level in handling the calls, messages and emails.

Maintained friendly and positive attitude at all the times.

Excellent communication skills and ability to communicate clearly with a focus on customer service helping in improving company sales.

Love to solve issues from customers and helping with best offers according to their requirement.

Professional experience

Employer Qualfon

Role Customer Care rep

Duration Sep2020 - Till date

Client DTE

Description:

DTE Energy is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services in the United States and Canada. Its operating units include an electric utility serving 2.2 million customers and a natural gas utility serving 1.3 million customers in Michigan.

Responsibilities

Handling incoming calls from customers in resolving their issues with billing, payments and detail explanation.

Elaborate company promotional plans according to customer profiles.

Research information in databases to resolve customer issues.

Maintain composure in escalated situations.

Operate accurately and efficiently in a fast-paced environment.

Handle multiple responsibilities at one time.

Helping newly joined TM through internal communication channel.

Flexible and adaptable during peak hours and high call volume.

Client Little Wonders Distributors, India

Role

Entrepreneur

Duration

Description:

Aug 2014 – May 2020

Little Wonders Distributors is an ecommerce & retail store established in 2014 with latest Korean printing (Sublimation). Later expanded business by adding different products based on day to day and business requirements.

Responsibilities

Started own ecommerce retail Company with a Korean printing technology.

Developed it to the next level with different products and different printing technology

Exceeded target set by different ecommerce companies (Amazon, Flipchart etc..) and stood as Gold Company.

Following the customers with their satisfaction from the products and helping them with transactions.

Promoting and Creating best offers to improve sales.

Analyzing best products according to the season, ratings, reviews, demand etc...

Started offline business with time based printing and had set tuff competition for local business.

Employer First source solutions LTD, India

Role Customer Care rep

Duration July 2009 - June 2013

Client Vodafone

Description:

First source started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organization wholly owned by ICICI Bank, India’s largest private financial services organization. Its name was changed to First source Solutions Limited in 2006 and in 2007 became a public company listed on the Indian Stock Exchange.

Responsibilities

Handled 90+ calls daily including issues with transactions, best offers, promoting company offers.

Supported company during number portability in 2011

Expertise in handling emotional customers and helping with best services.

Received 90% average customer service rating.

Able to research and mange highly complicated accounts to provide comprehensive service to customers.

Maintaining friendly and positive attitude at all the times even with unruly customers.

Supported floor for almost 1 year during peak hours and exhausted times.

Worked for 6+ months as Quality analyst – listening to the recorded calls analyzing different ways of handling customers and time management and almost helped 10+ employees in handling situations with ease.

Additional skills

Operating systems: Windows and Linux

Expertize in with Microsoft Office word, excel

Expertize in design Adobe photo shop.

Strengths

Explore the new things and new technologies.

Good communication skills with positive attitude.

Flexible and adaptable in learning new skills and new technologies.

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