Sales Manager

ANGELA GEHMAN

**** **** ******* ******, **** Beach, CA 90814

Mobile: 562-***-****

adkfhz@r.postjobfree.com

Sales and Customer Success Management Professional

Operations Management Account Management Client Relationship Building Customers’ Needs Assessment

Professional Profile

Seasoned and results-oriented sales management professional offering 20+ years of grounded experience across various business-centric settings. Holds a Bachelor’s Degree in Business Administration, with demonstrated expertise in utilizing state-of-the-art techniques in managing accounts effectively, interacting with stakeholders, making sure solutions are delivered in a timely manner, transmitting customer requirements to teams, and identifying business opportunities. Adept at developing a solid understanding of the customer’s business, relevant applications and industry trends, leading teams to success, and coordinating activities with top level management to reach common goals and drive the businesses forward. Analytical thinker and deadline-oriented professional who adapts seamlessly to constantly evolving management processes and goals.

Core Competencies

•Account Management ● Sales Management ● Sales

•Business-to-Business (B2B) ● Negotiation ● Business Development

•Business Strategy ● Marketing Strategy ● Key Account Development

•Sales Operations ● International Sales ● Fast-Moving Consumer Goods (FMCG)

•Sales Process ● Solution Selling ● Direct Sales

•Marketing Management ● Trade Marketing ● Product Development

•Marketing ● Sales Effectiveness ● Product Launch

•Product Management ● Product Marketing ● Highly Analytical

•Persuasive Sales Presentation ● Teamwork ● Multitasking

•Account management ● Territory Development ● New Client Development

•Customers’ Needs Assessment ● Self-Motivated ● Highly analytical

Areas of Highlights

•Sales/Account/Finance Management – Experienced in account management and improvement and managing finance operations aimed at establishing a firm client base and boosting productivity and bottom-line objectives.

•Analytical & Decision Making – Able to quickly analyze situations and weigh out the best possible options before making decisions to achieve profitable results.

•Leadership – Demonstrated success as a leader with excellent initiatives that are inherent in eliciting the best quality of a team with a commitment to highest levels of services.

•Communication – Equipped with interpersonal communication skills and able to smoothly blend and interact with top management, peers, and clientele from various socio-economic backgrounds.

Work Experiences

Epik Wish (Non-Profit) Los Angeles, CA

Business Development February 2020-Present

Establish new accounts and maintain existing accounts

Maintain business to business relationships with potential new clients

Present virtual platform to potential clients and audience

Promote platform virtually and in person B2B and public audience

MerQbiz Manhattan Beach, CA

Account Manager-West Coast July 2018-February 2020

Notable Achievements:

•Maintained and nurtured business to business relationships to gain loyalty, referrals and repeat business.

•Communicated information clearly in order to set correct expectations and understanding with customers and encourage open dialogue of all involved parties.

•Consistently met and exceeded executive satisfaction levels as measured through detailed feedback surveys.

•Advised customers on how to present their documents resulting in an increased rate of business transactions.

•Exemplified professionalism and proper etiquette while using all forms of communications with both clients and peers.

Work Experiences (cont’d)

RTUI Houston Texas

Area Manager Feb 2016-July 2018

Notable Achievements:

•Secured and retained clients for indoor print media in Ralph’s and Vons on 12 month contracts.

•Managed Grocery Stores throughout the Los Angeles Marketplace.

•Managed and lead Los Angeles team 6 representatives.

•Oversaw the day to day of Appointment Setters.

•Presented sales pitch to potential new clients.

WestRock (formerly RockTenn) Torrance, California

Account Representative Nov 2010-Feb 2016

Notable Contributions:

•Successfully procured profitable recyclable material.

•Developed, managed, and trained customers on sustainable programs for business.

•Educated and counselled customers on the sustainability of recyclable materials.

•Researched and partnered with businesses that match RockTenn’s objectives in the world market.

•Developed and maintained relationships that helped achieve common objectives.

Republic Services, Inc. Gardena, California

Retention Account Manager -Outside Sales Oct 2005- July 2010

Notable Contributions:

•Sold and maintained account base (waste and recycle) in assigned territory.

•Increased profitability of accounts.

•Negotiated new contracts and retained existing contracts all at profitable margins.

•Established and maintained good rapport with customers.

WASTE MANAGEMENT Carson, California

Account Manager Jan 2004- Oct 2005

Major Account Manager Nov 2000 - Jan 2004

Customer Service Manager Nov 1999 - Nov 2000

Sales Supervisor Oct 1997 - Nov 1999

Notable Contributions:

•Established waste and recycled contracts / relationships in the Los Angeles Marketplace.

•Liaised between operations, sales, billing and customer service which helped insure certified gold service on Major Accounts generating 2K per month.

•Flagged accounts 11/00 – 1/04 included: Torrance Unified School District, Compton Unified School District, Boeing, Warner Bros. and The Walt Disney Company.

•Generated annual revenue of 70 million, facilitated team goals, training, coaching and evaluating Service team and administrative staff.

•Managed and lead 10 sales representatives, 7 customer service representatives, and administrative staff.

•Achieved district monthly goals and presented monthly corporate updates.

•Planning and implementation of the district’s business plan each fiscal year.

BROWNING FERRIS INDUSTRIES Gardena, California

Major Account Manager June 1996 - Oct 1997

Retention Account Manager Nov 1994 - June 1996

Sales Representative Feb 1992 - Nov 1994

Notable Contributions:

•Held responsibility for selling multiple dissimilar BFI service lines (solid waste, recyclables and medical waste).

•Maintained current revenue as well as generated additional revenue and profits with accounts.

•Reduced lost business in the Los Angeles District while maintaining profitability for the company.

•Negotiated contracts and proactively implemented recycling programs for existing customer base.

•Maintained vulnerable accounts by establishing rapport with customer.

•Consulted customers on environmental issues and regulations, while recommending the most effective and responsible means of disposal.

•Represented Browning-Ferris Industries Waste Systems at industry events.

Education And Training

Loyola Marymount University, Los Angeles

BA, Business Administration; emphasis in Marketing

Learning International, Los Angeles 1994 - 2000

Professional Selling Skills/ Strategic Selling/Sales Negotiations

Professional Sales Coaching

Padgett Thompson, Los Angeles 2001

Handling Difficult and Demanding Customers

Awards

•Sales Excellence Award for Outstanding Performance –Republic Services 2007

•California Legislature Assembly-Certificate of Recognition 1996

•California State Senate-Community Awareness Award 1996

•County of Los Angeles-Award of Merit 1996

Association

•Board of Directors, Corporate Secretary, Committee of 300 of Long Beach 2010

•Long Beach Grand Cru Volunteer since 2011

•Committee of 300 Long Beach since 2000

•Long Beach Chamber of Commerce 1998

•Wilmington Chamber of Commerce 1998

•Los Angeles County Museum of Art (LACMA) 1998

•Torrance Chamber of Commerce 1996

•California Association of Leadership Programs; Leadership Torrance Graduate 1996

Computer Skills

•Proficient in Google Suites, PowerPoint and Salesforce

References Available Upon Request

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