Customer Care Manager

Phone: 024-******* or 020*******

E-mail: adkfhr@r.postjobfree.com

P.O Box CE: 12008

Tema-Ghana

Gaston Azougo

Date of Birth:

LANGUAGES SPOKEN :

INTRODUCTION

CAREER OBJECTIVE:

EDUCATION:

** *ovember 1978

ENGLISH - FRENCH

I AM A SELF MOTIVATED PERSON WHO BELIEVES IN THE ABILITY TO MAKE A DIFFERENCE IN LIFE WHEREVER I FIND MYSELF, BY QUESTIONING ANY PROBLEM OR CHALLENGE AND ASKING THE KEY QUESTION, “WHY”?

IT IS MY BELIEF THAT THE ANSWER TO THIS KEY QUESTION IN ANY SITUATION DOES NOT LIE IN THE MIND OF ONE PERSON, BUT IN THE COLLECTIVE IDEAS OF ALL THOSE CONCERNED. HENCE MY PHILOSOPHY IN LIFE, WHICH IS:

“EVERYBODY YOU MEET KNOWS SOMETHING YOU DO NOT KNOW”.

.

READY TO WORK WITH A PROGRESSIVE ORGANIZATION THAT GIVES AN OPPORTUNITY FOR CAREER DEVELOPMENT.

Ghana Institute of Freight Forwarders (December 2008 – November 2009)

Professional Diploma Course in Freight Forwarding

Institute of Business Management Accra Ghana (June 2007 - June 2008)

Diplomat in Business and Management

Regional Maritime University Accra (September 2005 – October 2008) B.S.c in Port and Shipping Administration

Professional Education Centre, (ancillar) Togo (October 2002- October 2004)

Diploma in Hotel Management and Tourism

DOCUMENTATION PERSONNEL: BASILEIA SHIPPING & LOGISTICS

IMPORT & EXPORT (July 2020 – TILL DATE)

To ensure that the organization files precise documentation for all its exports.

Supervise efficient working of sales staff and ensure compliance to all export objectives and design sales strategies according to customer requirement and collaborate with country sales manager to prepare budget for projects.

Plan and coordinate the international shipment of goods.

Negotiate with a variety of people, such as shippers, agents and vendors, and are expected to have excellent customer service skills in dealing with customers.

Logistics and Project Manager:Khasby Group of companies Limited

(December 2019 – Jun 2020) Planning and Defining Scope, Activity Planning and Sequencing, Resource Planning and Developing Schedules as Time Estimating and Cost Estimating Developing a Budget, Documentation, Creating Charts and Schedules, Risk Analysis, Managing Risks and Issues, Monitoring and Reporting Progress, Team Leadership, Strategic Influencing, Business Partnering, Scalability, Interoperability and Portability Analysis, Controlling Quality Working with Vendors and Benefits Realization. Identified opportunity to cut costs by analyzing impact of adding or removing; developed entry and exit plans with clear criteria and break-even requirements.

INDEPENDENT CUSTOMS BROKER: HILL SHIPPING GHANA LTD (JUN 2016 – OCTOBER 2017)

DUTIES:

Classify goods according to tariff coding system. Examine product information to ensure compliance with regulations. Pay, or arrange for payment of, taxes and duties on shipments. Pay charges, fees, or taxes. Prepare and process import and export documentation according to customs regulations, laws, or procedures. Oversee business processes. Sign documents on behalf of clients, using powers of attorney. Clear goods through customs and to their destinations for clients. Coordinate logistics or other business operations. Calculate duty and tariff payments owed on shipments. Calculate data to inform organizational operations.

PANALPINA GHANA LTD (March 2014-May 2015)

RELEASE, CUSTOMER CARE ADVOCATE AND DOCUMENTATION ASSISTANT

DUTIES:

ISSUING OF DELIVERY ORDER, TRACKING OF CONTAINERS, WORKING ON THE MANIFEST, BEFORE VESSEL ARRIVAL Obtain line releases for frequent shippers of low-risk commodities, high-volume entries,

Mediterranean Shipping Company GH. LTD (March 2008 – January 2014) Release, Invoicing, and Customer care Assistant:

DUTIES:

ISSUING OF DELIVERY ORDERS, CALCULATE CHARGES OF CARGOS FOR CUSTOMERS, GIVING THE ARRIVAL DATE OF VESSEL, TOTAL CUSTOMER FOCUS

Ghana Protein Limited (January 2007- February 2008)

Customer care Advocate and Sales Assistant:

DUTIES:

RECEIVING OF ORDERS FROM CUSTOMERS, RESPOND TO INCOMING CALLS, PUTTING OF DALLY ORDER LIST IN THE DATA BASE OF THE COMPANY, PROMOTING THE COMPANY PRODUCT TO CUSTOMERS, LEADING THE DELEVERY OF PRODUCTS TO CUSTOMERS.

Hotel Mercury Sarakawa, Togo (November 2005 – October 2006)

Assistant Manager:

DUTIES:

Training of the new staff, receiving of away orders, taking Order and stock for every week, helping Staff in time of need, managing all the daily activities.

43e Bima Restaurant Cote d’ivoir (December 2004 – September 2005)

Restaurant and Bar Manager:

DUTIES:

TRAINING OF STAFFS, WEEKLY STOCK RECEIVING, PUTTING THE DAILY SALES IN THE DATA BASE OF THE COMPANY, LEADING THE AWAY SERVICES,

OBSERVED WORKER IN THEY ARE VARIOUS DAILY WORKS

•

•FREIGHT FORWARDING (CUSTOMS BROKERAGE)

•EXPORT, IMPORT AND LOGISTIC DEPARTMENT.

•RELEASE AND INVOICING.

• FINANCE AND ADMINISTRATIVE.

• TOTAL CUSTOMER CARE AND SOLUTIONS.

GCNET,EXCEL, WORD, PAYROLL, MICROSOFT,POWERPOINT, EMAIL

OPERATION PLANER IN IMPORT AND EXPORT

TOTAL CUSTOMER SERVICES SOLUTIONS AND FOCUS

WORKING EXPERIENCES

PROFESSIONAL TRAINING

REFERENCE:

MR, TICHOU MENSAH

LOGISTICS MANAGER M.S.C GHANA LIMITED TEMA

TEL: 024*-******

MR.KPATSA SIRRIL DIRECTOR GENERAL HOTEL SARAKAWA TOGO

TEL. +228(0) 901 85 44 TOGO

MR. ISHMAEL FOSU WUBAH

SHIPPING MANAGER PANALPINA GHANA LIMITED

TEL: 024*******

MR. ROBERT DOPHIN DIRECTOR GENERAL 43E BIMA RESTAURANT (COTE D’IVOIR TEL. +225 (0) 90 71 98 65

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