MELISSA

RIZZO

**** **** ****** *** *, Watervliet, New York 12189, 518-***-****, adkfft@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customer and provider problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Diligent manager successful at keeping employees focused on performing well with hands-on management of day-to-day activities and special projects. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Strong track record of keeping costs low.

Motivated customer service representative skilled at meeting customer needs with expert insurance and claim support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.

Talented customer service representative skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

SKILLS

Organized

Inbound call management

Employee training

Time management

Microsoft Word

Business management

Customer relations

Creative Problem-Solving

Highly Motivated

Strong Work Ethic

Team Player

EXPERIENCE

Customer Service Representative

Aetna Albany, New York

June 2002 - Current

Maximized satisfaction by anticipating needs and consistently offering expert support.

Investigated and resolved customer concerns related to claims.

Educate customers and providers in regards to there benefit coverage.

Portrait Studio Manager

Walmart Albany, New York

November 2001 - June 2002

Managed client scheduling, averaging 70 shoots per week with consistent service and quality levels.

Optimized photographs with digital manipulations such as contrast adjustment and blemish correction.

Captured artfully composed images using expertly selected lenses, camera settings, and lighting techniques.

Maximized client satisfaction and obtained numerous referrals by offering top-notch service.

Determined desired images and picture composition, selecting and adjusting subjects, equipment, and lighting to achieve desired effects.

Supervised project schedules, budgets, and workflows.

Delivered above-and-beyond client experiences by empowering staff to expertly handle diverse needs.

Oversaw studio team of [Number], delegating tasks and monitoring work completion.

Avoided service delays through proactive coordination of studio teams and resources.

Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.

Maximized employee performance with effective training and close mentoring.

Managed daily workloads by organizing effective schedules and delegating tasks.

Kept all paperwork current and compliant with internal standards and legal requirements.

Oversaw employee training and all staff management tasks.

Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Graphic Designer

Golub corporation Schenectady, New York

March 1995 - November 2001

Managed flyer, poster, brochure, billboard and pamphlet projects by creating innovative and unique graphic designs.

Leveraged [Software] expertise to retouch and manipulate images as needed to support project timelines.

Created and managed computer-generated image design projects to minimize cost and meet production deadlines.

Created print advertisements, e-mail marketing campaigns, and package designs.

Promoted client satisfaction through effective design leadership from concept through completion.

Developed fresh designs with esthetic appeal using adobe photoshop, Adobe illustrator and quarkxpress.

Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.

Optimized layouts by determining sizing and arrangement of each component.

Graphic Designer

Richter publications Lawerence, New York

November 1994 - February 1995

Designed newspaper layouts for multiple local newspapers.

Created designs for articles using Adobe photoshop, Adobe illustrator and quarkxpress.

Created advertisements for clients.

Worked with other designers to complete deadlines timely.

EDUCATION

Master Business Administration

The College of Saint Rose, Albany, New York

December 2001

BS Graphic Design

The College of Saint Rose, Albany, New York

May 1994

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