Susarah Susanna Barnard (Sanet)

Date of Birth: ** February 1968 (52 yrs.)

ID Number: 680**********

Email address: adkf8x@r.postjobfree.com

Cell: 082-***-****

Nationality: South African

Driver’s License: Code 8 [B]: Own Transport

Fluent in Both Afrikaans and English

Availability: Immediately

Education

2018 Obtained Certificate for First Level Regulatory Examination: Representatives (RE5) 2015 Commenced BCom Law at the University of South Africa

(See Annexure B: Academic Record at UNISA – credits only) 2002 Subjects related to Treasury and International Banking NQF Level 6 SAQA ID: 20334

- International Trade Finance - Economic Environment - Finance 1

2001 Certificate in Banking from Institute of Bankers Certificate in Banking (CIB) NQF Level 5 SAQA ID: 11541 1985 Matriculated from Pretoria West High School with University exemption. National Senior Certificate

- Home Craft SG - Biology HG

- Mathematics SG - Afrikaans HG

- Sotho HG - English (second Language) HG

Computer Literate: Yes

Microsoft Office

MS Word, MS Excel, MS Publisher, MS PowerPoint

WordPress

User, Administrator, Implementation

Open EMR

User and Administrator

- Various internal Computer systems while working at the bank (Able to figure out systems quite quickly) Work Experience

Sept 2018 –

July 2019

Manager Linda’s B&B, George

Company Type: Hospitality: Guesthouse

Key Activities: Oversee the normal operating functionalities and that the daily flow regarding the guesthouse are fully met as per instructions from owner, which also include:

Booking and welcoming of guests Invoicing and receiving of cash payments

Preparing and sending out statements for companies

Reconciliation of payments to the bank statement Follow up of outstanding payments

Managing of all staff related functions regarding attendance registers and weekly wages

Weekly Planning of menu

Preparing of breakfasts

Oversee cleaning and preparing rooms for the guests, checking of rooms daily

Managing inventory and ordering of the cleansing materials as per budget

Preparing the grocery list for the weekly shopping for the guesthouse

Do the banking and weekly shopping for the guest house

Oversee the normal upkeep and working order of all systems, alarms, and remote controls

Responsible for the DSTV and oversee the upkeep of the swimming pool and garden. Responsible for the guest overall wellbeing while staying with us. My aim to give the guests a professional service, still creating a warm and welcome “home away from home” feeling. Dec 2016 –

Jan 2017

Forex Specialist Change Financial Solutions (CFS), Erasmusrand Company Type: Financial Sector: Provide Foreign Exchange Solutions Key Activities: Providing customers with solutions for their Foreign Exchange needs, such as administration and dealing with and preparation of documentation to send to respective banks

Dec 2005 –

Nov 2016

ABSA, Pretoria

Stand-in Team Leader

International Trade Centre Consultant / Queue Manager

Global Trade Execution Consultant/ ITC Consultant / Foreign Exchange Consultant / Receptionist Sales Consultants and Brokers/ Host

Processing Department International Trade Centre Hillcrest / Hatfield Branch / Lynwood Road Branch Company Type: Financial Sector: Retail and Corporate Banking Work Experience

Key Activities:

Stand- in Team Leader / Queue Manager

- Day to day managing of different Q’s relating to the INFRA department. Responsible of the workflow in the Infra department on a permanent basis, distributing the work fair and evenly between the team.

- Taking on the Team Leader’s responsibilities and managing the team on numerous occasions over when the Team Leader is absent.

- Duties include:

• Taking accountability of the Infra Team’s actions.

• Oversee that the team adhere to the Policies and Procedures regarding their daily tasks and keeping within the SLA’s.

• Conduct Performance Development discussions with the Team Members.

• Organizing leave between Team Members.

• Reporting of statistics to the manager.

• Ensuring that the team deliver good customer service to internal and external clients.

- Liaise daily with customers regarding their instructions by email or telephone.

- Take a leading role in dealing with customer’s complaints as Infra is first level communication with customers in the ITC.

- Assist and advice team members with difficult customers and problematic situations.

- Responsible for the drawing and compiling of the Daily listings.

- Reporting of system problems for the ITC.

- Authorize B/N’s on FBSS and IMEX.

- Mandated to authorize Journals captured on FBSS.

- Screening and preparing of all instructions before processing.

- Processing of all types of instructions that are related to the non-documentary department. - Functioning well within the departing, doing the day to day duties in the department.

- All responsibilities related to customer service delivery regarding their FOREX needs: face to face transfer of funds overseas on behalf of customer, buying and selling of travellers’ cheques, bills negotiable and cash for customers Achievements:

- Occupational Health and Safety Representative, ITC Centre, Hillcrest.

- Citizenship Champion 2016, ITC Centre, Hillcrest. _

Previous Work Experience

· Jun 2005 – Nov 2005 Sales Associate / Estate Agent - ERA Properties, Pretoria

· Nov 2001 – Mar 2005 Foreign Exchange Consultant / Sales/ ATM Custodian - FNB Hatfield, Pretoria

· Dec 1989 – Nov 2001 Foreign Exchange Clerk/ Bank Teller - Absa Cape Town and Pretoria

· Jun 1988 – Nov 1989 Debtors and Admin Assistant - Bokomo Cape Town

· Jan 1986 – May 1988 South African Police Services REFERENCES

1. Mrs Malinda Niehaus - Owner Linda’s B & B / Previous Employer - 064-***-**** 2. Mrs Marica Basson - Owner Rosehill Photography / Colleague at Absa - 082-***-**** 3. Mrs Annette Killian - Accounting / Friend – 072-***-**** PROFESSIONAL STRENGHTS AND SKILLS

- Customer relations in exceeding customers’ expectations

- General office administration.

- Invoicing / Banking.

- Compiling statements for clients, allocating payments to clients’ accounts.

- Dealing with clients, and resolving problems, which may arise.

- Ensuring efficient running of office area always.

- Very good verbal and written abilities.

- Well-mannered, approachable person.

- Build customer base – Identify new business opportunities.

- Detailing – Utilize promotional material during each sales call to ensure call effectiveness.

- Promote products in accordance with company marketing policies and sales strategy.

- Setting effective long- and short-term goals and objectives.

- Compose presentations of new products.

- Achieving sales targets.

- Service existing client database.

- Keep abreast of new products, technology, and competitor activities.

- Performance evaluation, management, and motivation.

- Training, development, mentoring and coaching.

- Provide individual social work service

ANNEXURE B:

ENG1513 Found in English for Uni Stu 75 Passed with Distinction ENN103F English for Academic Purpose 54 Passed

FAC1500 Basic Accounting 96 Passed with Distinction FAC1502 Fin Accounting Principles, Concept & Proc 50 Passed FBN1501 Business Numerical Skills A 60 Passed

FEC1501 Understanding the Economy 86 Passed with Distinction ILW1501 Introduction to Law 82 Passed with Distinction CLA1501 Commercial Law IA 70 Passed

ECS1501 Economics IA 62 Passed

ECS1601 Economics IB 55 Passed

FBN1502 Business Numerical Skills B 53 Passed

MNB1501 Business Management IA 68 Passed

MNB1601 Business Management IB 65 Passed

PVL1501 Law of Persons 54 Passed

SJD1501 Social Dimensions of Justice 80 Passed with Distinction ADDITIONAL TRAINING / EDUCATION / SHORT COURSES

Jun 2008 Certificate: Global Trade Execution Consultant at ABSA Commercial International Banking. Nov 2005 Certificate: FNB Insurance Funeral and Supervisor Plans, NQF Level 5. Nov 2005 Certificate: FNB Insurance Funeral Plans, NQF Level 5. Jun 1992 Certificate: Foreign Exchange at ABSA Treasury and International Banking. Jun 1989 Certificate: Basic Programming at Cape Technikon. Apr 1988 Certificate: Computer Training at Boston Computer Centre.

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