Medical Customer Care

MARYLYNE CHEPNG’ENO

+254********* adkf2a@r.postjobfree.com

CAREER OBJECTIVES

• To integrate in-depth knowledge and vast experience in upholding the finest standards of the nutrition and dietetics profession while ensuring the highest ethical standards.

• To input dedication and hard work in every task given so as to provide quality nutritional/dietetic services and to impact the society positively. KEY COMPETENCIES

• Nutritional counseling, education and support.

• Finesse in customer care and handling procedures.

• Practical experience in community outreach programs and medical camps conduction processes.

• Fluent English and Kiswahili speaking and writing skills.

• Proven training and facilitation skills for clients.

• Proficient in the use of computer applications.

ACADEMIC BACKGROUND

Master of Science (Food, Nutrition and Dietetics) 2017- To Date (In Progress) Kenyatta University – Nairobi, Kenya

Bachelor of Science (Food, Nutrition and Dietetics) 2012- 2015 Egerton University- Njoro, Kenya.

PROFESSIONAL DEVELOPMENT

• Registered and licensed by the Kenya Nutritionist and Dietician Institute Board.

• International Computer Driving License (Computer packages) - Institute of Advanced Technology (IAT) 2011.

• Certificate in Guidance and Counseling - Nairobi University (2011).

• Certificate in Statistical packages for social sciences SPSS (Distinction) - Egerton University (2013).

HONORS AND AWARDS

• Certificate of honesty (2010) Moi High School Kabarak.

• Certificate of participation - Science congress (2010)

• Certificate of merit-(Academic performance) (2010)

• Certificate of participation- Egerton University Nutrition and Dietetics Students Association (EUNADSA)

WORK EXPERIENCE June 2019 to October 2019/ Jan 2020 to Dec 2020 : SALES SUPPORT AT THE SAFARI COLLECTION COMPANY

Key Responsibilities

• Sales and marketing

• Communicating with clients through customer service

• Preparing travel itineraries for the clients

• Feeding information into the system and transferring information from one system to the other

• Upgrading and updating the system

• Identifying and solving system problems

November 2019 to December 2019: NUTRITION OFFICER AT KENYA RED CROSS SOCIETY (DADAAB)

Key Responsibilities

• Conducting nutrition assessments

• Diagnosing and managing acute and chronic malnutrition

• Calculation and distribution of therapeutic and supplementary feeds

• Conducting nutrition counseling and education

• Updating patients’ files

• Writing reports

• Conducting health and nutrition campaigns in the communities such as ‘The Malezi Bora Campaign’ which involved distribution of vitamin A and dewormers. June 2018 to May 2019: MEDICAL CAMP ASSISTANT/ PART TIME NUTRITIONIST AT BLISS GVS

Key Responsibilities

• Taking clients’ anthropometric measurements (weight and height)

• Calculating patients’ Body Mass Index

• Taking clients’ blood pressure and blood sugar levels

• Interpreting the results to the clients

• Giving nutrition consultations and nutrition management of various conditions

• Making diet plans for clients and giving health talks January 2018 to June 2018: LECTURER AT KENYA INSTITUTE OF DEVELOPMENT STUDIES

Key Responsibilities

• Interviewing course applicants

• Lecture planning, preparation and research

• Lecturing and teaching students

• Checking and assessing students' work

• Setting and marking CATS and exams

• Invigilating examinations

• Encouraging students development via tutorials and counseling

• Providing mentorship to students

February 2018 to May 2018: PART TIME NUTRITIONIST CONSULTANT AT GOODLIFE PHARMACY

Key Responsibilities

• Conducting nutritional assessment of clients

• Giving nutritional consultation on weight management and chronic diseases

• Making individualized diet plans for clients

• Monitoring and following up on the clients’ progress August 2017- December 2017: AVON HOPE SCHOOLS/ NEW HOPE CHURCH ADMINISTRATOR

Key Responsibilities

• Planning, organizing and coordinating school and church activities and meetings.

• Staff coordination and management.

• Writing minutes of meetings and updating records.

• Ensure the smooth running of the church and school and maintaining a clean environment.

• Making the School diet plan

February 2016- December 2016: THIKA LEVEL 5 HOSPITAL (INTERN) Key Responsibilities

• Performed nutrition assessments and advised the patients accordingly based on their nutritional status, issued supplements to those with poor nutritional status and gave nutrition counseling and education by following the Nutrition Care Process.

• Conducted nutritional management of the various conditions of the patients that we encountered in the wards and in the out-patient clinics such as, diabetes, renal failure amongst others.

• Attended the medical ward rounds whereby we’d work together with the other medical practitioners in coming up with a plan on managing the various conditions of the patients. September 2014-December 2014: KENYATTA NATIONAL HOSPITAL (ATTACHEE) Key Responsibilities

• Work closely with the patients to find dietary and nutrition options to help deal with, prevent or treat a range of medical conditions.

• Measure the patients’ weight and height and using indexes and references to assess their nutritional status.

• Attend the medical ward rounds to help identify those patients in urgent need of a nutritional intervention.

• Administer supplements to some of the patients based on the nutrition assessment and diagnosis.

September 2013-December2013: GERTRUDE’S CHILDREN HOSPITAL

(VOLUNTEER)

Key Responsibilities

• Performed nutrition assessments and provided education on IYCF, micronutrient supplementation, weight management and CNPs with reference to HIV infected and noninfected patients.

• Assessment and implementation of the IMAM in clients identified with SAM or MAM at the Muthaiga and Githogoro clinics in line with APHIA 2, Concern Worldwide and MOH goals.

• Implementation, reporting and monitoring of all patients enrolled and exited on SFPs and OTPs in both clinics.

• Liaising with the DNO, CHWs to improve the co-ordination and monitoring of nutrition activities.

• Participated in community outreach programs.

• Participated in group sessions with community members at Githogoro and Mji wa Huruma on breastfeeding practices, good nutrition, hygiene and sanitation practices. SKILLS AND ATTRIBUTES

• Hardworking, diligent and trustworthy.

• Self-motivated, tolerant and able to work under pressure. Computer conversant.

• Innovative and creative

• Endowed with integrity and appreciation of professional ethics Able to interact well with children

REFEREES

1. Mr. Elijah Somoine – Systems Manager at The Safari Collection adkf2a@r.postjobfree.com

Cell no: +254-*********

2. Ms. Zarah Abdi – Nutritionist In Charge at The Kenya Red Cross Society Dadaab adkf2a@r.postjobfree.com

Cell no: +254-*********

3. Mr. Hillary Akoto- Sales Manager at Bliss GVS Medical Centre Cell no:

+254********* adkf2a@r.postjobfree.com

4. Mr. Jessy D. Davis- Nutritionist Thika Level 5 Hospital Cell no: +254-*********

adkf2a@r.postjobfree.com

5. Bishop Nicholas Sikobe-New Hope Church Cell no: +254-********* adkf2a@r.postjobfree.com adkf2a@r.postjobfree.com

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