GHIA DOLORES RADJMAHAL BULLO-VILLAMIN, CLSSBB

SSC Head, Certified Lean Six Sigma Black Belt, Finance Operations, Project & Migration

PERSONAL INFORMATION

20+ years corporate experience (16 years management roles within the BPO /Shared Services Operations; more than 3 years in Executive AVP level)

Extensive exposure with end-to-end migration cycle from an offshore location or vice-versa

Regularly represents Manila Centre in strategic meetings and engagements in Europe, Asia and Latin America sites

Experienced Service Delivery Executive

Certification / Trainings

Certified Lean Six Sigma Black Belt

Prince2 Project Management (completed in Mumbai, India);

led projects in Maersk GSC

OPEX Management

(Operational Excellence trained) in Accenture

RPA-related webinars from IQPC and PEX Network

Memberships

SSON (Shared Services & Outsourcing Network) Asia – (invited speaker for 2020 BPO Conference Week in the Philippines)

PSQ (Philippine Society for Quality)

IQPC (International Quality and Productivity Center), Singapore

DTCP (Denmark Trade Council Philippines)

Areas of Expertise

Finance

Business Process Improvement

Strategic Planning

Project Management

Migration & Transformation

Operations & People Management

Budget & Costs

Governance

Customer Service

+63-920*******

https://www.linkedin.com/in/ghia-bullo-villamin-6a186348/

adkf0l@r.postjobfree.com

Philippines

Bachelor of Science

in Accountancy

EXPERIENCE

Santa Fe Relocation Shared Service Centre (SSC)

October 2016 – May 2020 (Manila, Philippines)

Head of SSC (AVP)

Successfully led the set-up of the Manila Centre from Day 1, with a promising target savings of €700k per year

Over-all responsible from Offshoring to General Management of the Santa Fe Relocation Shared Service Centre with over 100 FTEs, supporting Finance processes covering Accounting-to-Reporting (ATR), Accounts Payable, Accounts Receivable and Collections for Europe, Asia Pacific and Middle East countries; Group Finance tasks (Headquarters); Move Management (Operations) & Billing for Asia Pacific; Expense Management for EMEA and APAC accounts; and Technology IT groups that provide global service support.

All processes live and operational on the 2nd – 3rd year from the formal launch date in April 2017

Delivered the implementation of the DOCUWARE system that provided repository and workflow automation in Finance AP process for Europe and APAC; partnered with the IT Project team and external Docuware consultants

Signed off Lean Six Sigma Black Belt project with proven Performance Metrics implementation and improved results (comparison of baseline and current sigma level) for Expense Management processes (APAC and EMEA accounts), with 28% upfront FTE headcount efficiency and streamlined workload across towers

Responsible for continuous identification and delivery of process efficiencies and improvements in the Centre that will further strengthen our global processes and enhance the service levels to our clients

Performs final sign off on all Finance and Operation team migrations, process scoping and additional tasks to SSC for APAC and Europe

Maersk Global Service Centre (GSC)

2010 – 2016 (Manila, Philippines)

Cluster Finance Operations Manager (CFOM)

-Completed the cycle of Finance transformation to Manila GSC for France, Central Mediterranean countries, West Coast South America (WCSA), Brazil, Argentina and Uruguay

-France ranked as Top 2 in Northern Europe region and #13 globally in December 2013; within the 1st year under my management

-WCSA ranked as Top 1 Performing Cluster in MNLGSC, #1 in LAM region and #3 globally in August 2010 publications; only within 6 months of official go-live

-Initiated the vendor payment timeliness RCA with the AP team for France with a 78% improvement (from 55% to 98%)

-100% closure of audit findings assumed for France in 2013

-Successful control audit for Brazil from KPMG with no findings in 2011; best practice shared to MNLGSC

-Achieved 38.36% FTE efficiency for the year 2013; contributed to Manila Centre’s over-all favorable results

-Involved in the design/discussion onsite in France, Italy, Slovenia and Greece with the Country Finance Managers + meetings with local HR team, lawyers and consultants to finalize the “to be” structure for ATR and AP processes

Intercompany COE (Centre of Excellence) Manila Project Lead (parallel role as CFOM)

-Circa 90% improvement from US$52M to US$7M on ICP balances within 4-5 months from Day 1 of clean-up for 15 clusters globally (one of the pain areas in Finance & Accounting department for years prior centralization)

-Project coordinator in and across sites; working directly with the Global Project Lead in India

-Created the project plan, baselining and go-live strategies for Manila applying Prince2 Project Management methodology

-Led the Manila COE team preparation for the global centralization to Chennai, India and completed the handover within the agreed timeline

Shell Shared Services Centre (SSC)

2009 – 2010 (Manila, Philippines)

AP Team Manager

-Successfully led the phase 2 migration of Accounts Payable processes from Canada and Brazil

-Interim manager for Philippines AP team

Accenture

2005 – 2009 (Manila, Philippines)

Senior Team Lead for General Accounting (Project Credo)

-Managed the team during the migration phase for Europe countries

-Primary escalation/focal person on assigned clusters for the daily operations of GA processes (month-end activities and balance sheet reconciliation)

-Direct counterpart of each Country Finance Manager

-Ensures that SLAs and KPIs monthly, quarterly and all year-end financial close schedules are met

Vendor Query Management (with calls) - Senior Team Lead (Project Diageo)

-Completed the migration and knowledge transfer to the Manila team for UK, North America and Canada processes

-Oversees analysis and tracking of all suppliers’ issues, resolution trends and payment status as performed by the team

-Responsible for the contractual and operational KPI performances

-Ensures all escalations via emails and calls are handled within the agreed SLA

SAP System Security Administrator for North America

(Internally certified); parallel role as Master Data Team Lead

-Conducts review on SAP User access in Production and Business Warehouse; approves E-setup requests via web prior final approval from the application management security group

-Part of the triennial SAP User Security Access Review for multiple sites

-Participates in the Disaster Recovery Planning

Financial Master Data Team Lead (Project Crystal)

-Responsible for the migration and knowledge transfer of Master Data processes for Europe and North America

-Accountable for the daily and periodical maintenance of the Chart of Accounts, FOREX tables, cost centers, WBS elements and other related tasks

Sharp (Philippines) Corporation

2000 – 2005 (Manila, Philippines)

Budget Supervisor (Manila HQ) – Finance & Accounting (last position held)

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