Front house supervisor
Resume:
CURRICULUM VITAE
GRACE NJERI WACHIRA
Mobile: 070*******/072******* Email: adkeuv@r.postjobfree.com
PERSONAL INFORMATION
Year of Birth : 1994
Marital Status: Married
Nationality : Kenyan
PROFILE
A patient, organized,dependable professional with strong listening skills seeking a position where i can make a difference, learn new things and develop new skills to better myself and my company
SKILLS
Customer service
Multitasking
Problem-solving
Team work
Good communication skills
Leadership
Decision making
Time management
Creativity
Food allergy conscious
ACADEMIC BACKGROUND
2017 Jan - June :ST JOHNS COMMUNITY CENTRE TRAINING INSTITUTE Certificate in catering
2013 – 2015 : NAIROBI AVIATION COLLEGE
Diploma in community development and social work
2009 – 2012 : KIRIRWA GIRLS HIGH SCHOOL
Kenya Certificate of Secondary Education
WORK EXPERIENCE
Nov 2019 up to date : Rocomamas Kenya (burger franchise) Position Front of house supervisor
Duties
Hire and schedule front of house staff
Ensuring excellent levels of service are being delivered to guests.
Supervise the cleanliness,upkeep of the dining room and guest contact area including restaurants.
Delivering professional greetings and clients from visitors to the highest standards.
Professional response to customer concerns and complaints.
Ordering supplies, printing menus and checking accurate cash up including pay outs and purchases after services. Oct 2017 - Nov 2019 : Rocomamas Kenya (burger franchise) Position : Head-waitress
Duties
Supported restaurant manager improving and resolving issues to deliver best customer service.
Improved company service rating on social media.
Effectively communicate with kitchen staff regarding customer allergies and other special requests.
Provide exceptional,friendly and fast service.
June 2015 - January 2017 :ArtCaffe Kenya
Position : Waitress
Duties
Prepare restaurant tables with special attention to sanitation and order.
Attend to customers upon entrance.
Present restaurant menus and help customers select food and beverage .
April 2014 :Avanti restaurant at westlands
Position Waitress
Duties
Take and serve food orders.
Collect payments whether in cash or credit.
Issue receipts,refunds,change
2013 :AIRTEL CUSTOMER CARE
Position Call Center
Duties
Customer care services
Promoting Airtel products as an Brand Ambassador
Selling Airtel money products
Swim swap
REFEREES
Eddy Victor Otieno
Manager Call centre
Airtel, Parkside Towers
Tel: 073*******
Email: adkeuv@r.postjobfree.com
Yves Kangoye,
Manager Rocomamas Kenya,
adkeuv@r.postjobfree.com
Peter Njoroge Muthui
Director dust and shine limited
Nairobi.
Cell Phone: 070*******
Contact this candidate